I am disappointed because the response to an overcharge error was unacceptably inefficient.

On Aug 26, we rented a minivan (a Chrysler) at Hertz (1094 S. Main st, Plymouth MI 48170). We took a family trip to several places. In Toronto, the back door of the vehicle would not close. We called the company and they agreed to switch us to another vehicle. So the originalminivan was towed away and we had to drive to Toronto airport to get another minivan (a Kia).

We returned the vehicle Sep 2nd to the Plymouth location. Because of the exchange of the vehicle, the branch manager of that time Dean G. could not find the record of the newminivan. So he wrote down a note for us on his business card as return evidence (mileage, no damage to the car, and his signature). He asked us to check our bill in next couple of days.

Not until Sep 22nd, the transaction showed up on our credit card statement. We were over charged. The second day (Sep 23rd), I called the Hertz Plymouth office. I was told any billing has to be dealt with company billing department in Oklahoma. I called the billing department and was told that their record showed I returned the car on Set 11 so I have to talk to the branch and changed the record before they can refund me. I call the local branch again. First they did not believe that we returned the car on Sep 2nd since in their database it was Sep 11. I told them about the replacement of the car and the notes Dean G. gave to us. (I was told Dean already left the company). Finally, they agreed to “look into it.”

Ever since then, I made almost a dozen phone calls and the answer was “we are trying to understand what was happening.” “we are trying ….” “we do not know when …”, “I will contact the manager again….”

I am tired of calling them and waste my time. We will file formal complaint via BBB.

To resolve the problem I require Hertz refund the overcharge as soon as possible whilst reserving my right to claim against them.

Let me tell you my story and my FIRST time rental car experience.

I’m a customer who was sent to get a loaner car from my car dealer through Hertz Rent-a-Car South Orange Blossom Trail, Orlando, FL.

But unfortunately, when the sales person explained to me about their LOSS DAMAGE WAIVER (LDW) costs $19.99 and PARTIAL DAMAGE WAIVER (PDW) costs $31.99 policies. She used the Misleading and Dishonest Sales Presentation.

False: 1. She tried to mislead and confuse me that I had to accept either WAIVER above, which means I CAN’T decline both.

Truth: 1. Actually, I do have the right to decline both of them, they are OPITIONAL.

False: 2. She dishonestly lie to me that both WAIVERS above will be ONLY charged when I hit something besides human, such as Door, Tree and Wall etc, which means I DON’T need to pay any payment unless I hit something.

Truth: 2. I ended up to be charged LDW $19.99 which I forced to pick by dishonest presentation. The whole story suddenly changes after I signed the paper when she did mislead me to.

False: 3. As a sales representative, she NEVER acknowledge client that these policies will be charged immediately, therefore it causes me can’t realize in time that everything that she explained were all misleading to misunderstanding.

Truth: 3. The LDW or PDW will be charged immediately no matter you hit something or not.

False: 4. After this happened; there is NO Branch Manager to call back for details. All it’s happened is just let her to call me back for another dishonestly explanation. Without any apologies and she even threat me to let me take 3 options. First: accept $10.00 credit back. Second: accept $25.00 Gift Certificate. Third: GET NOTHING. Noemi actually threatened client for her mistake and let client shut the mouth up and leave it or take it. This behavior was completely against a business regulation in any type of industries in any countries, especially in a democracy country like United States.

Truth: 4. That’s a Hertz Rent-a-Car which is big and famous in their business field. But for what their staff did was totally unprofessional and unacceptable. Other clients like me should have rights to know what really happened and deserve a fair justice.

Her colleague and somebody else, even you might ask why she would do this. Because she heard my conversation with another clients that I came from another foreign country and it is my FIRST time to rent a car. That could be or actually was her original intention which she just wanted to simply take advantage of people who like me.

Then again, even I’m a new comer (the truth is I have been US for years) and I’m a new user for rental car (because I always have my own car) should NOT give her any chances or excuses not to only do the business by cheating and misleading, but also for her horrible and insulted way to deal with the issue caused by her during the after sale service.

For what she had done went a way too far and it does cause the damage of trust and Hertz’s reputation.

I hope my experience can help to do warning for all of the FIRST TIME USER or the INTERNATIONAL CLIENT to watch out what you are going to go through.

NEVER listen to sales person, ONLY read the paper that you signed!

On April 2-2010 I reserved a Car through Priceline.com, Hertz Rental Car was offered by Priceline.com, Priceline.com Immadiately charged full amount including Tax on my Credit Card

The Car was pickup on April 4/2010 for 7 days at LAX Los Angeles.

When I pickup the Car i was very cautious about all the service that their sales people offred, I made sure that they understood that I want nothing else beside the Car rental fee and it was paid through Priceline.com

I return on time on April 10-2010,

Everything was usual until I received the charged on my credit card an extra 117.00 $ ! I was shock and calling my CC to dispute this amount and also sent an email to priceline.com to query about the charge !

Priceline told me it was a LDW ( Liability Insurance which I declined) charged, and they offred no help beside it !

I was disappointed of priceline.com irresponsibility in this matter, try to contact Hertz to find out ... so far no luck. and I still not going to rest until i resolve this matter

This is a Business Fraudulent committed by Herzt and i will tell everybody that I know to stay away from Priceline.com and Herzt.

They are not trustworthy to deal business with.

I hope everyone choose a different vendors to rent car when they travel

and it will save you a headache

Debra at Houston airport worked very hard to not help me. I asked for a bigger car and she offered me a smaller car. I asked to put my wife on the policy and she said the $13/day was due and never mentioned that with our AAA that we could add my wife for free. We couldn't use our credit card with my wife's name because I was the driver, "company policy". I rented a car for someone else before from Hertz with no problem.

There was nothing she could do to help us. She was just doing her job and her job description did not include helping customers.

I am from an insurance agency and one of my insured clients rented a car from Hertz for 18 days, and when they received the bill the had been charged for 18 days of insurance thru Hertz, my insured insisted that he and his wife declined the insurance and that Hertz had taken it upon themselves to add it on to their vehicle/bill anyhow. So...I had called the Hertz where they rented the car from and requested a copy of he SIGNED contract from my insured so that I can review and make a decision about pay out and here it is 48 hours later and I have received NOTHING!!! I have called the billing department directly several times and each rep that I talk to gives me a differnet story about why there is a delay in getting this to me and why the cannot fax it immediately to me and when I tell them that I will not accept anything less than a faxed copy of the contract immediately they say please hold and before I can say no do not put me on hold they have transferred me to some ridiculous voicemail box. This is appauling customer service and I personally have learned to NEVER go with Hertz. This is disgusting that they are not willing to help and insurance agent especially...