I had Hughes net for one week and I had internet access for less than one hour. This was approximately one year ago. After several calls to customer service and technicians who blamed me I spoke with a manager after being put on hold for 30 minutes or more several times. Crystal was beligerent and less than helpful. She hung up on me on more than one occasion. In the end she agreed that I would not be charged if I sent the equipment back. I said that someone would have to come and remove the sattelite from the roof. She refused saying that they don't need the sattelite just a little box on the sattelite. I still have their dish on my roof and they charged me $300. Now my name has been sent to a collection agency and the credit bureau. Hughes net ruined my credit and damaged my roof.

Don't if you can help it buy into hughes net. It is the worst isp I have ever delt with. Not as fast as they advertise and what passes as customer service is a joke. The gate keepers you have to go through are programed robots that can't think out of the play book they are given. When they don't provide the cure and you call back you have to go through the whole process again. Very frustrating...save you money and time lots of time go to another company.

I am an installer for Hughes Net. when I started it was decent honest job. I was recently informed that we (installers) are no longer allowed to tell customers about upgrades when we go to repair a satellite. What the means for you is that if you have an older satellite ( pre 9000 series), I am required to fix it, at your cost, before even mentioning the new sat. If after the fix, you want a new satellite, I can't do the install, you have to talk to HNS.

The short version is Hughes net sales are dropping off to the point that the company wants to keep as much of the income internal. Not only are the purposely making customers pay more to upgrade ( a repair is around 150, + the upgrade is atleast another 250 to 400), they are taking away the installer stippends to the point that independent installers are amking less then 200 a day Gross, (at $30 per install in parts, plus fuel), I can make more at Burger king.

As an Installer I suggest using a USB reciever from AT&T or Verizon, its the same cost, better service and its portable. If you live in an area where you can't get a signal for that, Im sorry,

hughes net and wild blue are about the same, i install them both, and the both have serious problems that are going to cost them.

Hughes net is a company that takes away every money you have and time you have. They tell you, you have a two year contract but once your service is off you are no longer on contract then you have to retart from where the reactivation started again. They sold me a used modem for price of a brand new one. My modem went out after one year then i had to buy another modem for $87. They sell used modem and use that for new customers installation. Yes, i was on the phone for two hours and disconnected me, then i called again waited on the phone for 1 hour 45 minutes again, then i called again waited for 34 minutes got disconnted and finally i gave up because my phone battery went out. This is how they treat thier customers.

I ordered Hughes Net in early October and paid $475.00 for what I do not know except the 1st months billing was included. On October 6th while the technician was pointing my dish my house caught on fire and burned to the ground. I contacted Hughes Net and told them what had happened and heard nothing back from them until November2nd when they debited my account for November's service causing me $178.00 in overdraft fees. I contacted the and they said that they would return that money minus the overdraft fees.We contacted them again and was told that they were not returning my money and the people that I was talking to were from India, so I asked to speak to an American and was told that that could not happen. Then on November the 13th I looked at my online bank account to find that $400.00 more had been debited from my account and upon contacting them was told that it was an early termination fee.I had no insurance so the said that they were going to charge me $200.00 more for the equipment so I canceled my debit card. They said they tried to contact me and could not reach me and my e-mail is on file with them. I would like to speak with someone in the company that could have a little compassion for my situation.