We've had Hughesnet some 5 years with many issues of down time and never a reimbersement of charges... Some long and some short, but never a complete service failure such as the one we've experienced for the past 5 days. Repeated calls back and fourth thru different levels of customer support have resulted in absolutely nothing. They run test after test and still nothing. They claim our hardware is good, our signal is good but we still can't get service. They tell us to wait meanwhile we can conduct no business... They tell us a fix is eminent, but they (Hughesnet) have no guarantees or time in which this will happen. Please be patient they say for the lst 5 days... Well these people don't understand the bill collectors don't wait... We could go on and on, but the bottom line is a new customer with these people gets better service or for that matter any service over those of us who've paid the bills over the years. A new system would seem to fix our problem but they won't offer it... But we still get billed for service we can't get.

I am resending this because I also forgot to tell you that I do not even have an account number and additionally a report for fraud has been filed with the McHenry County Sheriff's Department.

First of all, you do business in Illinois. Illinois law states that I have 5 days to cancel this transaction and get a full refund. ILCS 152/5. Your service did not perform as promised in fact we could not get internet connection at all. I will not be sending the equipment back per that same law, you brought it here, you pick it up. I never signed a contract and in Illinois a verbal contract is not binding. There has to be a hard copy signed contract. An installation agreement is not a contract. I was quoted a price of $359.97 and without consulting me beforehand you took out of my account $472.47. We have contacted VISA and they are investigating the matter since it overdrew our account. We are also contacting the local authorities because this constitutes fraud. The customer service representative in another country was difficult to understand and did not have a full grasp of the United States laws or the situation we were trying to explain to her. Her name was Kim, she gave us no more and absolutely little satisfaction except to force us to keep your lousy service until April 19th, 2011. We want immediate complete cancellation and immediate return of our funds. Both effective today, March 21, 2011.

Amy R. Gibbons
4104 White St. (physical address 4104 W. Solon Rd)
Richmond, IL 60071
815-261-2238 or 815-236-8181

> From: [email protected]
> Date: Sun, 20 Mar 2011 22:43:35 -0400
> To: [email protected]
> Subject: Final Invoice
>
> This is an email confirmation that your HughesNet account ending with xxxxxx6609 has been closed. Your final Invoice has been generated. For your convenience, you may view your invoice and make payment using this website: http://customercare.myhughesnet.com and click View/Pay My Bill Without Logging In. You will need your account number and zip code to access the website.

I provide advise to a friend who is doing ministry in Haiti. He taps into the wifi at the church where he serves. Suddenly today he could not get into his email (yahoo.co.in). He put in the password, and up pops a Hughesnet window stating he has to pay their fee. His happened with both yahoo.co.in and yahoo.com. He never heard of Hughesnet. I saw his screen using Teamviewer (his internet worked on and off and this was blocking only his Yahoo email). I don't understand how this is even possible, so I can't advise. Ever heard of this?? HELP! Next time I will use printscreen to obtain an image of the Hughesnet window to show you.

This place is an all around pit of inadequacy. They advertise that they offer video and photo high speed downloading. This could not be further from the truth. They allow a small amount of downloading capacity per day under the Fair Access Policy. This does not support even small things like Facebook. You cannot use the internet for much of anything. You cannot look at videos AT ALL. On top of this, once you are an existing customer, you will not be able to talk to anyone who speaks English as a first language. If you cancel, you can expect high fees. The most CRAZY part of all of this is that when you cancel, they expect you to climb on your own roof to remove the transmitter. CLIMBING ON YOUR ROOF TO GET THEIR PART. How crazy. I would not ever be physically able to climb on my roof and would have never signed up for this service if I had known the fine print in this deal.

We live out in the country so our internet service options are limited. We can get dial up, Hughes or an air card.

Since the aircard limits you to 5 gigs, we opted to try Hughes. It was all just a huge waste of money. The initial cost of the equipment was around $400 plus $70 per month. I honestly don't think it's any better than dial up. I couldn't even upload a low resolution photo to facebook. I couldn't even send attached files in an e-mail.

I spent countless hours on the phone getting transferred from India to Florida to God only knows where. Since the speed tests came back OK. They said I was getting the service I was paying for. I was so mad every time I got off the phone, it's a wonder I didn't have a heart attack.

When I was finally so fed up I asked them to cancel the service because they could not find a problem, they charged me $310. I would have understood the fee to break the contract if I was getting good service and just wanted to switch to something else, but as I said, I couldn't even upload a picture or send an attached file.

I paid the money to break the contract and got an aircard. It is so fast! You just have to monitor your usage so you don't go over. I got the verizon aircard for $50 per month and am a happy camper again.

Even if your only other option is dial up, I wouldn't go with Hughes. It's really no better than dial up and a whole lot more expensive. Plus their service sucks. They really don't seem to even care.

The only reason I gave it one star is because the review would not accept 0 stars.