We live out in the country so our internet service options are limited. We can get dial up, Hughes or an air card.

Since the aircard limits you to 5 gigs, we opted to try Hughes. It was all just a huge waste of money. The initial cost of the equipment was around $400 plus $70 per month. I honestly don't think it's any better than dial up. I couldn't even upload a low resolution photo to facebook. I couldn't even send attached files in an e-mail.

I spent countless hours on the phone getting transferred from India to Florida to God only knows where. Since the speed tests came back OK. They said I was getting the service I was paying for. I was so mad every time I got off the phone, it's a wonder I didn't have a heart attack.

When I was finally so fed up I asked them to cancel the service because they could not find a problem, they charged me $310. I would have understood the fee to break the contract if I was getting good service and just wanted to switch to something else, but as I said, I couldn't even upload a picture or send an attached file.

I paid the money to break the contract and got an aircard. It is so fast! You just have to monitor your usage so you don't go over. I got the verizon aircard for $50 per month and am a happy camper again.

Even if your only other option is dial up, I wouldn't go with Hughes. It's really no better than dial up and a whole lot more expensive. Plus their service sucks. They really don't seem to even care.

The only reason I gave it one star is because the review would not accept 0 stars.

Apparently and with no notification whatsoever, they can take your stored credit card number to pay the next months bill in the same month you already payed for. I have been told that oh well when you store your credit card details, you authorize us to take money out automatically. They have nothing in the details about that or anything else whatsoever. The bill payment online is so simple a 5th grader probably made it, there aren't any real customer service details anywhere on there. This company will try to give you the runaround unless you put it straight and refuse to give up. They also can't refund the money they stole from you, embezzlement anyone? Go without internet or go with crooks from India that like stealing your money.

After being a customer for over four years and putting up with the lies and crappy service, I gave up and they still tried to charge me for another month. I had a pro plan. My speeds were anywhere from 400-800 up and 20-80 down at a cost of $73.69 per month. I invested in a MBR1000 cradle point router, a verizon air card, as it is the only service that works back here in the woods, and my speeds are now 1348/346. Awesome. We have watched netflix moxies with no problems, something we couldn't do with Hughes. Remember, it's my problem, clear browsing history, cookies, etc. No fapping. They are scam artists. It's all our fault. Well it's my fault I quit and I'm happier watching movies and saving money, all without talking to people I don't understand and spending countless hours on the phone. Whoo Hoo! If I can do it, you can, too. Revolt.

I am just putting this out there as everyone else. Hughes Net company is a rip off. After six months of them dipping into our bank account after we have another service, we would just like to inform the public not to become involved with them. For your own sanity, financial security steer clear of them at all costs.

We had a fire at house. We have been Hughesnet customers for 10 months. The equipment that we rent from Hughesnet may or may not be damaged, we cannot tell. I have been on the phone with technical support, billing, sales and even Executive Customer Service in Dulles to identify what to do next. Billing tells me that my home owners insurance needs to "negotiate" with Hughesnet to cover the costs of the equipment, but they don't know who the insurance company would actually speak with. They have no idea what costs might be incurred for installation. They can only tell me the costs for a "new" installation. I've been told I have to to wait 3 to 5 days to hear from an installer who will "negotiate" the costs with me. Almost everyone I've spoken with, especially the sales department, has been uncaring, rude and unable or unwilling to help. No one has ANY information. I have no idea when I will have service again. Here is a hint people: customer has a fire. YOU call immediately the installer, report the issue and provide a new installation date ASAP with assoicated costs and the name of someone for the insurance company to speak to. You may also say something like, "gee, I'm so sorry your house burned down". I've experience bad service before, but I have NEVER, EVER expereinced anything like this. Technical support seems to be able to do nothing but send information for requests for answers elsewhere. The lady in billing argued with me and told me I was being unreasonable in so many words. The guy in sales, after hearing the problem actaully said, "so what do you want?". I mean I really can't believe this.