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Kathy
January 21, 2009
Fraud and scam
I purchased a magic jack and have never been able to get it to work properly. The company does not offer telephone technical support, and therefore you must wait for an email chat with their support department. The support techs go thru the same system tweaks each time you call and then you must restart your system, which causes you to lose the tech you were speaking with. You log back on and get another tech and the process starts all over... Hours and hours (average of 3 hours at a time!) and the jack still does not work properly. The calls fade out, there is echoing during calls, static, etc. The has never been a regular phone call since purchasing the jack in July. When I tried to cancel, the techs promised resolution. I got a temporary fix which lasted a few days - just enough to end the 30 day refund period. Need I say more? After wasting many many hours trying to get the jack to work properly, I am exhausted and finished. The only way it will work is if you restart the program before EVERY call! Which means that if someone calls you, you must take their number and tell them you will call them back shortly. Then you need to restart the program before calling the party back. You must do this before each and every phone call! And even then, it is not guaranteed to work! After the 30 day period, the company refuses to give any refunds. It was like pulling teeth to get them to even agreed to send a replacement to try. The replacement didn't work either... My advice - don't bother. It is not worth the aggravation!
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mike
January 19, 2009
SCAM,SCAM,SCAM
(561)-722-0433, (281)-404-1551 THESE ARE THE ONLY NUMBERS I WAS ABLE TO TALK TO SOMEONE. JUST IGNORE WHEN IT SAYS YOU HAVE REACHED THEM AFTER HOURS AND IT WILL RING. THIS IS THE BIGGEST FRAUD I HAVE SEEN IN A LONG TIME. NO CUSTOMER SERVICE. UNAUTHORIZED CHARGES. WHAT PART OF THIS COMPANY IS NOT A FRAUD? I HAVE TALKED TO THEM THROUGH THE LIVE CHAT AND ON THE PHONE. THEY CHARGED MY CARD THE SECOND I HIT SUBMIT. NOT 30 DAYS LATER. . (561)-722-0433, (281)-404-1551 YOU WILL HAVE ALOT OF FUN TALKING TO THEM.
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bRIAN oBRIAN
January 18, 2009
ZERO Customer Service
DO NOT SIGN UP... SOUNDS GREAT BUT COMPANY HAS DECIDED PROVIDING CUSTOMER SERVICE HURTS THEIR BOTTOM LINE...IF YOU WISH TO WASTE HOURS TRYING TO GET A SIMPLE ANSWER... GETTING PASSED AROUND LIKE A CHEER LEADER... THEN GO FOR IT!
USED CAR SALESMAN WOULD MAKE BETTER CUSTOMER SERVICE REPS!
"OFF WITH THEIR HEADS!"
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Very Disappointed
January 17, 2009
Poor customer service
Following nearly seven hours on the chat window with seven representatives the Magic Jack still did not operate. The reps basicly tried the same solutions over and over despite indicating they had read the previous reps tried solutions. Iasked the last rep if the chat window text could be forwrded to a supervisor to review the tried solutions and then email me at the address supplied with a possible solution. The rep said she could not promise anything.
I asked if the supervisor could conmtact me via email and she again said she could not promise anything. I should have asked if they could call me from their MagicJack.
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Norman Bishop
January 16, 2009
Mine Doesn't work
I have current service paid until April of 2009---it doesn't work and I have no service at all---please have Magic Jack contact me at 541-265-3806 right away!!!
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Ebonie Thomphson
January 16, 2009
non functional
After following all of the given instructions of not only the procedures on the instruction package but also the on-line tech's, my magic jack is not even giving me a phone number nor is it working. I have registered over and over again, increased the speed on my internet, as they asked of me, spoke with several on line tech's . And still the product dose not work
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Ken
January 15, 2009
Bad service
I just purchased the magicjack and I can't even get it to work. I am sending it back.I got this on the 30 day trial then pay for it. I am disgusted with it and am sending it back before the trial ends so I won't lose any money. They said to just plug it in and do everything to register it and I did and it still won't work. It is a good idea but not worth it if you are getting the run around and can't even get in touch with anyone to help you.
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Pamela
January 15, 2009
Bad service
I have been using the Magicjack for about 5 months, and it worked ok. Sometimes the connection is garbled or has an echo, but about 75% of the time the sound is good. It has saved me a lot of money in long distance phone calls. I use it as a second line for outgoing long distance calls only.
But, lately I am getting the "broken storage" message, and can't start it. I've been on the chat help with them for hours, and we fix it. Then the next day the problem is there again.
I'm going to try for a replacement...we'll see how it goes.
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Jeff
January 15, 2009
Scam
magic jack support can't tell me why no one can call my magic jack number from a land line or a cell phone and get through.
Magic Jack live support can't make a phone call to test your phone either.
"we don't have test calls at this time" was their reply.
sigh... offshore support, Costa Rica I think...
I hope someone discovers the switching problem soon and gets it fixed. Xander and Michaela were
pretty confused tonight. They thought they could fix this with firmware upgrades to my device etc.
I asked them to just report the problem to IT or hardware but no reply after that.
Oh well, $40 doesn't buy you much support I guess.
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B Wolcott
January 14, 2009
Magic Jack Qualty & Live Agents
I bought the Magic Jack in Spt 08. I am very pleased with it, I don't know why these people are having issues like this. There is only 2 things that get me, 1 Some times the quality breaks up and I have to reboot the PC or the call will cut off after about a hour. And 2, Some of the live agents don't know anything, They just give you a bunch of bull. Would be nice If we could call some one. But I like it, Saves me lots of money, When you go to complete the purchase it says Debit card users will get charged asap. I used my debit card. I have no problems other then thoes 2. Witch A little hassle like this is ok with me. It is saving me LOTS of money so far.
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