June 11, 2010

I see a lot of bad experiences with McAfee charges etc. On the other hand, I ordered McAfee online with a VISA charge but decided not to download it because their procedure had me confused. I called McAfee on June 8 2010 and was connected to a person in India within a minute. He authorized a VISA credit and gave me confirmation numbers for the credit and for the conversation. My credit appeared on my VISA acct within three days of my call. Can't complain about that.

I can only agree with all the complaints on McAfee: Do not get involved with Mcafee. I bought a total protection since one year.
Their crap software indicated a site as safe whereas I believe my computer got infected. When trying to run a full scan it blocked. I was connected to McAfee support for 4 nights in a row last week - they did not manage to fix it. They were supposed to call back yesterday and this morning and they never did. When I contacted them they could not care less and did not want to help further saying not available although we had agreed on a timing to try for the 5th time to solve this. When last connected to my computer they even uninstalled the product completely so now there's no computer protection at all (not that McAfee did help with something it proves...).

Their software and client service (be it Tier 1 or Tier 2) is crap. They initially asked me to buy a $89 additional product to remove a trojan or virus. I agree with what anther customer says that their foreign call center is a horrible. They are like robots. They do not have a log of everything already said or done so this is completely no respect for the customer. I wasted 10-12hours last week to now be without any anti virus. The conversations are bizarre. It doesn't matter what you say, they respond as if you said something else. Maybe they just read off a paper but they will not address what you say.

Do not get McAfee - waste of money, time, no respect for the client or client time.

i have a dell vostro preinstalled with mcafee 36 months subscription. Ever since the antivirus program was reinstalled from Dell-Mcafee CD the subscription is reduced to 30 day trial. mcafee does not offer latest version of its software for preinstalled systems. Therefore by any chance the preinstalled system needs to be reinstalled it will need to update the software from its website. the website only has new version download. the new one is not available for preinstalled ones. this way i lost my one year. mcafee does not accept the mistake & dell does not own up.

SiteAdvisor when installed appears to disable IE 6 browser capability. The nice wide IE 6 address bar is gone, wiped out. Can't bring it back no matter what! SiteAdvisor bar is not wide and doesn't have the features the IE address bar did. Also it defaults to Yahoo searches. Yuck! The only ONLY reason why I have it now is because I can't get my IE 6 address bar without reinstalling it and even then SiteAdvisor seems to have wormed its way into the operating system. Strange thing is I can't find much information about this anywhere.

Mcafee is pointless, my subscription fee was due but I didn't want to pay it! So I looked around on the internet for free security products. I found Microsoft Security Essentials. It is a free sucurity programe and is simply brilliant.
I have had more problems with Mcafee and you have to pay for it. The only pain is that there is no quick clean on Microsoft Security Essentials, but you can just download CCleaner for that.