I also have frequent drop call 80% of the time...I am noticing for the first time other customers complaints perhaps it is business as usual for the Metro PCS co. The Federal Bureau agency should take a look at all of these problems that are constant. My phone as of this morning is no longer letting me place a call out or dial in-case of a emergency instead I can receive calls & text messages in but I cannot answer them or reply back ( Go Figure! ) I will send a email of complaint to the Federal Bureau Agency, I recommend others do as well have a good day!

I found a metro pcs store in bakersfield @ 2707 south H that was open until 6pm on sundays well i get off work early so i can make it to the Metro pcs store by 6pm i get there at 5:50 and i rush to the door in the cold and the door is locked and i can see the girl inside and im telling her through the window please its not 6 oclock yet all i need to do is pay my daughters bill and this *** girl just finished counting her money and talking on her *** phone uhhhhhhhh this store really pissed me off how are they going to post 6:00 closing time but close befor the posted time also while i was out in the cold waiting asking this girl andother coustomer came up and still that jerkface girl would not help us then you cant even call that store because the number listed is a dame fax machine

this place really *** so then i just had to go and pay over the phone where they charged me to use my card

thanks alot metro pcs and your jerkface employees you guys suck

i purchased 2 phones and they had a $30.00 rebate on each, the store mgr.said he had to send and take care of my rebate because he had no rebate forms in-store, HOW CONVIENT, and would'nt you know it it's been over 2 months and i still have not recieved my rebates.$60.00 may not be alot of money to them, but it is to a family who lives on a fixed income.i feel i was fed a BIG line of B---S---! i am ready to call an attorney about this matter.this company has no complaint dept.to assist customers, no customer skills .THEY ARE RUDE!I AM READY TO GO ELSE WHERE AS OF TODAY!

It is standard for a customer service representative at any cellular store to make a copy of your drivers liscence and debit card? This is what happened I purchased my metro pcs phone at a metro pcs dealer. That just does'nt seem right to me. In fact I went to Metro PCS corporate store and the representative there told me to report them to customer service.

This is probably the longest complaint you have yet to read about Metro PCS but if you’re thinking about using their service you probably want to read this.

I bought a phone from Metro a few months ago, service was working fine, better than AT&t I must say but text messages can be delayed for hours if they were sent to you while you're in the subway or some other no service area but for only $50 a month I was willing to live with it.

I called customer service a few times for different reasons which made me realize they are unhelpful but it wasn't until a few days ago when I realized just how useless they are, please excuse me for my language but this company is either run by morons or by people who just like to play stupid.

A few days ago out of nowhere for no apparent reason my phone gets a weird screen saying "initial processing needed" apparently it has restarted itself(while it was turned off) and will not allow me to make phone calls or receive them.

Metro PCS claims its due to me being outside of my coverage area although it has been working "outside the coverage area" for a few days and this "outside coverage area" has Metro PCS antennas and stores!

They open a tracking number and tell me someone will get off his lazy ass and attempt to fix this service problem within 1-5 business days, they suggest I go to the store where they will be able to assist me faster.
I get back home and I still don't have service so I go to the store where they basically tell me they cant help.

I call Metro PCS again and ask them to please speed up the process since I rely on my phone for work, for the 20th time they tell me "please shut off your phone take put the battery etc’ because i cant really do anything, the technical people are working on it"

After waiting a few days with no progress, my boss getting mad at me for not answering my phone and clients looking for me with no response I decide to call Metro PCS again and see whats going on.

I get the same answer – “take out the battery, press ##26…whatever, well if it’s not working mam you will have to wait 1-5 business days to get a response” let me be clear that this was already day 5 that my phone was not working, with 5 business days with the weekend in the middle I’m looking at minimum of 7 days without service.

I explained to the customer service people, the tech support(apparently not the same tech people who actually attempt to solve these problems), the supervisors, managers and a bunch of other people that the phone allows me to make collect calls and is giving me a full signal but will not allow me to make regular calls which means the phone is FINE its just the service on their part, I asked them if they feel its normal to leave a customer who paid their bill with no service for a full week in 2010 when it is obviously not the customers fault but a service problem on their part, what answer do you think I got? “Mam, you will have to wait up to 5 business days to get a response”

The last person I spoke to was actually the most understanding but even she couldn’t do much, she did provide more information though, she said they had already opened the tracking number and worked on my service issue but it looked like they’ve done everything they could, for the love of GOD! I know they can’t call me because I don’t have service but when I called them and went through at least 3 people why did they not tell me that their tech people cant fix the problem???

What I understood from the lady is that I’d have to wait until the last day to get a final answer which makes no sense to me, I thought it was 1-5 business days not “we’ll check it out anytime between now and 5 business days and get back to you in 5 days just to keep you holding”

Anyway she told me to go to a certain store and see if this one would be able to help, she wasn’t able to tell me whether or not they actually will be able to help because if it’s not a phone problem they cant replace the phone but that doesn’t matter because when I got there the store was closed! Even though she told me they will be open until a certain time(I got there 2 hours prior to that time).

I'm not blaming the people on the phone, they were nice its the company’s problem, their service is just horrible.

I do not understand why this company does not have direct calls to the real tech people, all they do is let a bunch of robots answer the phone and tell you to take you battery out as if I couldn’t think of that myself.

They don’t think outside of the box, don’t look at the situation for what it is, it’s like talking to a brick wall, that’s not customer service, they cut off my service, will not tell me why and will not do anything to make it easier.

I'm prob gonna switch to boost or some other company, I'll do my homework just cant stay with a company who cant fix their own problems in a timely manner and wont even supply you with a temporary phone to make the situation easier.

If the owner/s of Metro PCS happen to read this I highly recommend you provide better customer service because even you one day will have the best phone service, if you can't be there for your customers when they have an urgent problem you will lose them.