i got my cell from metro pcs 10-30-2009 . i am complaining about the store on hillside ave a block away from francis lewis

the phones are over priced and they dont stock the cheeper phones
i got the motorola v440 and paid 179 for it when its online and in other stores for 129. .. when asked for the rebate forms as well that was advertised online they told me i was too late and could not get them they also insisted on being paid by cash

i dont think people should go to this store

I though it would be a good Idea to go the family plan 4 phones for $100,

add says "Including Calling Features"

after my wife had washed my phone with her pants, I figured WTH. go with 4 lines, buy 2 more to go with my brothers and another phone that needed to be "re-activated", but the guy told me it would be cheaper to buy another phone rather than re-activate it (well close to it like 15 bucks more for the new cheapo)so 3 phones now (at $288 for the 3 totle)and then the one guy (yes another came into the deal) had told us that the service would be the same for the phone he had, when the second guy came in he told us different that we would not have picture messaging, pissed a little we agreed to pay the extra fee to get that feature. being kind of in a hurry as I was going to leave on a trip we didn't ask anymore questions about the service as we figured the rest was the same. well I had to recheck what the add said after I just got back from trip to see if I read it right...,

right there in the add !!!

Unlimited Text AND Picture Messaging (WTF)

and how come now I'm being asked to "sign up for"...

Unlimited WEB ACCESS

I can google something but it ask me to "sign up" for the feature

Unlimited Local Calling - OK

Unlimited Long Distance Calling - OK

MetroPCS Unlimited Nationwide Service - (I dont know anybody in China !)

plus they'd probably want another fee !

Voice Mail - OK

Caller ID - OK

Call Waiting - OK

Three Way Calling - Can't seem to get that to work either

Unlimited ChatLINK - (not attempting this phony feature)

Where is the Metro PCS email complaint center, I got this site when I googled it.

I don't know how this company has stayed in business so long! Their phone service sucks but there customer service is even worse! I got my daughter a Metro PCS phone for christmas last year and got her the "everything service" first of all they never told me they CHARGE YOU TO PAY YOUR BILL!!! Three dollars a month just to pay your bill!! On top of that she is only able to text about 50% of the time and can hardly ever get on the web. Her phone burned out last week...it actually started smoking while she was charging it so I took it back to the store who tried to sell me another one. Something told me not to do it and when I got home and looked at the contract it said the phone is under contract for 1 year so I went back to the store who informed me I had to take it to the corp office. When I got to the corp office in Panorama City there were 11 employees there but only 2 counters open! The other 9 were just sitting around talking on their cell phones, one girl was writing a letter and 2 other girls were looking at each others pictures. I waitedfor 45 minutes until my number came up when i asked the guy why only 2 people were working he rolled his eyes and said its typical here. He gave me no problem about exchanging the phone and gave me the number to the office to call and check if the new phone was delivered yet (takes 3 days). On the 3 rd day I tried all day to get through to that number but I kept getting their office in PANAMA! In the CARIBBEAN! After a couple of hours I finally got someone who told me when the office is busy and no one can answer the phones the lines roll over to them. I asked them if they have a website I can e mail and they said no however when I was there I saw a computer at every station. I asked for another phone number they said they don't have one. When I asked them what if another store needs to talk to them THEY ARE a corp office they said the other stores dont have the numbers. I got so much run around that I went up there and guess what THE SAME THING AS BEFORE! Everybody playing on computers, talking on the phone etc and this time only one person working! I asked for the manager and she turned out to be the letter writing girl! The phone had not gotten there and she said well we can do an in store exchange with one of the phones here for $30 we have some in the back. When I protested and said it has been 5 days you said it would be here in 3 or 4 at the latest you need to do an in store exchange for free. After raising my voice about everyone sitting around doing nothing and all the calls going to Panama because they are to lazy to answer them she said well ok let me go look in the back. She comes back and said oh I thought we had some but we don't. I asked for the number to the main office and she said the same thing as Panama. Oh we don't have the number I'm not even sure where the main office is. I said what if you have a problem and need to talk to them and she said oh it won't happen but I dont even think they have a phone there!! A PHONE COMPANY WITHOUT A PHONE IN THERE MAIN OFFICE!!!???

I purchased a Blackberry Curve 8330 from a local Metro PCS store in Miami, Florida, less than 1 month ago. During my time of purchase I told the sales associate to add insurance to the phone, just in case since the phone did cost me over $300.00! About a week and a half later, I was on a family vacation in which my niece got hold of the phone and it ended up at the bottom of a pool. I went on the website to file an insurance claim (deductible $85.00), however when I finished filing the claim, the insurer stated that the phone was NOT COVERED! I then proceeded to go to my local METRO PCS store where I had purchased the phone, they were of NO HELP and basically said there was nothing they could do. I then called the customer service phone number 1888-863-8768; the agent told me that I would be able to purchase the insurance at the local store where I made the purchase, since it was within the 30 day timeframe since the date of purchase. I told them that the local store was giving me a hard time and refused to add the insurance on. The customer service agent then told me to try again, which I did and I even told both the sales associate and the manager what the customer service agent told me and they said this was not true and customer service did not know what they were talking about. Either way, I DID request the insurance coverage for this expensive blackberry and was sad to learn that no one was able to help me or do anything to rectify the situation. They would not accept responsibility for the insurance not being added to the phone nor would they do anything to even better a really unsatisfied customer. Overall, my experience with METRO PCS was horrible! I would not suggest anyone purchase any type of service from this provider as they have HORRIBLE customer service and lack of compassion in this time of economic turmoil.

I had bought a phone and a plan at this store about 3 years ago. I wanted to update my phone so I purchased a new BlackBerry for almost $400. Well the device never worked properly and I was promised a replacement a week later. Then 2 weeks then 3 weeks and finally on the 4th I demanded a refund. That was a joke, according to the sales Rep I could have walked out of the store turned around and walked rite back in and not have gotten a return . It seems at the very bottom of the receipt it say's no returns after 30 days from original purchase? my original purchase was 3 years ago oh how slick can corporate America be Thats why we are all having financial hardships now. Every Dog has his day.