"Consumer Reviews on Companies, Products and Services"

sewingpatterns.com

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Category: Websites

Contact Information
2518 Lincoln Blvd, Marina del Rey, California, United States

Phone number: 818-539-0327 But it it's

sewingpatterns.com Reviews

amylg September 3, 2010
Purchased Item not received and NO Communication!
I also wish I had read the complaints on this board before purchasing an item through sewingpatterns.com (I will be bookmarking this site for future checks before I make purchases anywhere!!)

I am in Australia and found a pattern that perfectly met my needs, and as it was 'on sale', it was actually cheaper purchasing it and having it posted, than buying locally! What a deal!!

However I have never experienced such poor service over a purchase I have made online. The order was placed on 3rd August 2010. An email was received advising that it had been posted on 8th August 2010. 2 emails and phones calls that lead no-where - I havn't received a thing. I have checked throuigh their website and they do make a point that if an address is incorrectly recorded by the purchaser, then they (sewingpatterns.com) are not at fault. I have checked this and I have put in the full correct address (receipt is proof of the address I inputted) for postage to Australia.

I have double chekced the 'ship eLert' they emailed me confirming that my package has been posted, however they have incorrectly recorded my address on that one!!!

I have sent emails, made unanswered phone calls, and am absolutely sick of this! A simple email response advising me that they were investigating the problem, would suffice to keep me happy, however they can't even manage that. I will be following up with my credit card companies fraud department for online purchases.
Sewing Sister August 1, 2010
Product not delivered/BAD Customer support
DO NOT ORDER DOWNLOADable PATTERN- Download never works!!! Tried multples times, multiple computers and operating systems to download sewingpattern.com Adobe plug in for secure PDF pattern file delivery. Down load bombs and never loads. Company quick to take your money but only on line support is non existant. DID GET REFUND after emailing support to let them know it's their problem no mine. What a scam! There are other and better sites to download patterns...www.esty.com.
srdodd July 15, 2010
Never Received Item
This company is a nightmare! They took my money for a downloadable pattern, but never sent it. Totally unresponsive to phone calls and emails. All I can say is - never, ever, order from them. You'll regret it!
darlaud May 12, 2010
haven't recieved order,bank account charged no reponse from this company
Stay away from Sewingpatterns.com, company is a SHAM and FRAUD. Ordered a pattern on 05/01/2010 for my grandaughter so she could sew her graduation dress, it is now 05/12/10 and havent received, my bank account was charged on 05/01/10, I keep emailing and calling and get no response, this was a simplicity pattern, so I have emailed Simplicity to see if this company is doing business with them and to let them know that sewingpatterns.com is committing fraud, stealing peoples money and using Simplicity patterns among other pattern companies to do so. I will not stop until this company is shut down.
Zoukie_mom May 1, 2010
No Shipment, No response
I orderd two patterns in 2009, it took FOUR MONTH for them to ship the items. I have emailed them(to [email protected]) so many times but no response. Finally I made a overseas call and they said my address was missing zip code and that is the reason why the order was pending. But they didn't do anything at all but just left the order pending, nor read my email?
Now in 2010, I ordered a pattern for maternity clothes for myself six weeks ago and still waiting my item. Since I have received order confirmation by mail, I haven't heard from them yet, even though I keep sending email to and leaving massage on voicemail. As my belly grow, I need to sew my maternity clothes for myself right now, and I will move to abroad soon so I don't know what to do. I am afraid if they ship my item after my baby born...
pissedand frustratedinLA March 7, 2010
horrible communication and plain igonorant
I seriously wish I read everyone's review prior to ordering from them as well. I was so excited to receive all my patterns and when the package finally came...(which took forever) there were items missing and then replaced with wrong items. After many many emails I asked to speak to a manager and of course its only through email...anyway the manager said she would take care of it. Four weeks later...nothing but false claims that package was delivered. Like someone said they don't provide a phone number because they screw you over and you will have no way of communicating with anyone but through email...and through email they aren't even helpful. PLEASE DO NOT SHOP HERE. THEY LIE, MAKE IT SEEM LIKE YOUR AT FAULT, AND if your really excited to receive all the patterns you ordered like I was because of the great deal...YOU'LL BE AS UPSET AS MOST OF US HERE...because they won't give you a complete order or give you wrong item and then continuously act like they have no idea whats going on until your too tired to care anymore. I look at the patterns I have and love them, but the thought that they came from such a horrible company taints them a bit for me
bellbird January 15, 2010
patterns did not arrive
I placed and paid for three separate orders but nothing arrived. I have sent email after email, each polite. After one month, I was told there had been a mix-up and the patterns would be mailed - nothing arrived. After another month and many emails later, I was told the patterns had been mailed. Nothing arrived. Now I am greeted by silence. I registered a complaint with PayPal but it says it can do nothing. I am so upset, and am short $135.40.<br />
The website offers no recourse other than emails, which go unanswered.
Rowena Neale October 7, 2009
Order not received after 2 mths & no reply to support request
I ordered Simplicity patterns from this company as it is difficult to purchase patterns my size in Singapore. My Paypal account was charged and I received a msg saying that my order had been shipped on 12 August 2009. However the address in this msg was missing one line showing my unit number when my confirmation at the end of the order showed correct address, also my complete correct address is entered under my account & shipping details.
After not receiving my package for 2 weeks (thinking shipping could be slow) I e-mailed them to find out where it was, pointing out the missing address line, after several e-mails I finally received a reply implying that I had not entered my address correctly. I emailed back pointing out that it was their system error and what were they going to do about it? I have not received any reply - I have been emailing approx weekly and still waiting for a reply and/or my package after 2 months!!
I am beginning to wonder if the package was ever actually shipped as the so called USPS shipping number doesn't seem to match the type of numbers from the USPS website to track it, also if it had reached my street address they would have known which apartment by my name (there are not that many apartments in my block and the security service is helpful).
It is very frustrating that there is no phone number to call and they rarely reply to emails. I am about to submit a complaint to Paypal to get a refund...
Lindsinangels September 17, 2009
HORRIBLE -- never ships items!
I ordered two patterns from sewingpatterns.com 2 WEEKS ago. I paid via paypal. To date, I have received no confirmation of order, no confirmation of shipment, absolutely NOTHING to confirm that they did anything with my order.
I have emailed numerous times, but no one ever responds. I finally had to file a paypal claim to get my money back. Still no response.
HORRIBLE! The worst online shopping experience I have EVER had.
juliejulie September 8, 2009
downloadable patterns not received. no response to emails
Have ordered patterns via postal service a few times and had the wrong items sent, or half an order, so decided this time as I was in a rush to order downloadable patterns. Supposed to arrive in your inbox within 15 mins. 2 days later, still waiting. Also no replies to 2 emails sent asking why. I will NEVER deal with this company again.

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