I have started a plan with T-Mobile about Dec. 11th 2008 I have had 3 TMobile branded cell phones fail on me and can not get a one of them replace by TMobile. After many calls to tech support I have now learned that all account notes from the first phone failing are now missing and replacement will not be honored. I have been waiting since Dec for a replacement. Also my Fave 5-s were changed incorrectly by a tech and I lost a lot of minutes due to this issue. The best tech support could do was give me a one time hook up of 50 minutes. I am highly pissed. I run a computer company and rely on my cell as the main line. I have already lost 2 big contracts and have tons of clients of mine pissed off at me because I keep telling them my new phone is on its way. I was also told my new phone was on its way when I first called in. Every phone I have had so far and that's 3 in a row, have not been dropped they do spaz out and reboot when they want tell me no network coverage or no sim found when ever they feel like it. I need this issue fixed. I would like to know how you got 2 years in a row JD POWER best customer care award and now I am treated like no one cares. I run a business I need reliability. I am starting to look like a fool to my customers cause I am trapped with this phone for the next year and 1/2. I also call tech support just about every day to try to fix these issues and nothing is what I get.

I had recently gone through lot of pain insults and untruthful behaviour from customer service of T-Mobile. Ultimately I gave up since they are determined to coverup some billing and reporting defects for which I was a victim. For the month of January 2009, I was constantly told that I have not exceeded my 1000 minutes family plan, but after 10 days the end of the billing Cycle I was slapped with a bill that said I overshoot by 400plus minutes. I had about 10 communications. T-Mobile customer Service admitted twice that their system was faulty and it has been reported to the systems department. However, they again went back to cover up their past defects saying that it was never so even in the presence of the documented proof. At this point I realized IT IMPOSSIBLE effort to make them agree to their mistake. I have put up all my communications in my blog. This may help some T-Mobile Customer in future not to waste efforts with T-Mobile customer service.
http://groups.google.com/group/imperceptible/browse_thread/thread/ab1684a1c0b12d39?hl=en

http://imperceptible.googlegroups.com/web/T+mobile+usage+report+on+2-21-2009+8pm+est.doc?hl=en&gda=J1aj_mAAAABbRk85HbxBNcHaNKFE1ghrRArmISdpMzAt5EmyLjYS6il-Bd0ZqVzJ2ckMrqfgD0DN5MorMxFnVZvMM7Bm9gUY-3t_e8PxH4JlQB1fOqHuuG3FU91bWBii3KPv5fvAM40

At the time of signing up with T-Mobile for a family plan in January-09, I was told clearly and repeatedly that there is NO activation fee. Unfortunately, the bill shows otherwise, there is US$140 activation fee. I immediately contacted T-Mobile billing department. They declined to provide credit to my account; they told me to contact the agent instead. The matter is still unresolved after making contact to the agent. As a consumer and customer, why should I have to go through the inconvenience to fight for their elusive mistake? I strongly believe this is a policy of deception; this type of business conduct is unacceptable and detrimental... It has never been any similar painful experience with AT&T or Verizon in the past!

I took a contract out with t-mobile in September 2008, after about 2 months off being with t-mobile realised that i was overdrawn with my bank, i investigated this matter to find out that t-mobile had sent up 2 accounts with my bank details but in the name of Miss Cod.
after getting a refund from t-mobile i then realised on the 04/03/2009 that i was was again over drawn with my bank, after investigating i found that Mobile has taken 2 payments out instead of 1 this has caused me great stress and upset as i have spent hrs on the phone to the bank and to t-mobile .I now have to send a bank statement to t- mobile to prove what they have done.
I do i go about claiming compensation for my time, stress and bank charges?

I agreed to a mobile phone on a contract bases. I had the phone for only 2 weeks and i had to send it back to get repaired due to electronic problems. I began texting and the phone switched off by itself!!!. It took several weeks for the phone to arrive back to me and upteen phone calls later where i had achieved nothing, not to mention the long waiting times waiting for someone to answer my calls. I had a £20 a month contract and while my phone was away for repair T-mobile was billing me. I disputed the bill over the phone to them but they gave me an option to cancel the contract but it would cost me £150 plus the current bill. I said i want to pay £20 per month and have a phone that works like i signed up for. I had been with t-mobile for 2 months at this stage and had use of my phone for 3 weeks. The bill was for nearly £200. How can t-mobile justify a £200 bill on a £20 per month contract of which i had 2 weeks use of it in just 2 months i was with them. In the end i had to pay it as i had letters threatening bailiffs and i could not afford any legal action. As a result of this there has been a default on my Credit Score for the last 5 years that i have only just learnt of jan 09. In my view i was treated badly as a paying customer. It was there duty to assure that i as a paying customer is getting what i am paying for and not paying for something i have not got. T-mobile are the guilty party here and it is them that should have had the default, not me. I only have one more year left to go with this default and could ride it out and let it go but its the principal of it. I was a victim of tmobiles incompetence, greed and lack of respect. They're bullies with too much money and they forget there manners. They discredited my good name for 6 years nearly and they had the cheek to charge me £200 for it. I am in a position and will be offering tmobile to court. My solicitors are efforting this as we speak and i am going to claim damages for 6 years and a bit more for there arrogance. I hope tmobile sorts themselves out and for all you out there dont let yourself be a victim to tmobile, dont join them!!. O2 i have been with for years and top marks all round