i want to retail store like i was told too and the store manger name dan filmore at store 484=5936 to get my computer fix i was waiting for them to get finsh from the other custumer we was ahead of me i'm upset that my computer was giving me troubleshooter messages on he ask me what was the problem while he waiting on the cusmuter and i said my computer acting up again then he said well it work when you hear in a smart way in which i don't like he was trying to embrassed me in front of other one word exchange from tthe both of us then i said don't talk to me that way so it get quiet so he finsh up the custmer he and when it was my turn he walk a way from me and would'nt wait on me all the money and loyal custmer i been i should not be treated that way and i think my race had something to did with it something need to be done because this is not my first time and other custumer i seen him treated that way and the employee too i need some one from the main office of t mobile to check it out nobody should not be treated if you spending your money the way i have thanks harriett davila please rely back

I am getting tired of T-Mobile. They are charging hidden fees and double payments, and other payments. When we went to pay the 3rd payment last October 3rd they said we did not have a bill. So we ended up not paying the bill cause they said we did not have a bill. Now the October bill came in the mail and creeped on us and is taking Christmas away from me and my girlfriend to buy extra gifts. People at the T-Mobile stores, not the call centers needs to act more professional and when there is extra payments that need to be made they need to take them, not just say we don't have a bill.

on octorber 24th...i purchased t mobil's 750 minutes famiy plan with 3 lines on line, one for my husband, one for myself and one for our 2 children for

emergency. i set up to cancel with at&t service on tuesday. since i made an order late on friday night, t mobile said i would receive
the package on tuesday. but the package arrived on monday when nobody was home.
so i had to make an after hour pick at ups(9pm). i could have been home waiting for package if
i was told the package could arrive on monday. then i spent one hour on the phone setting up my account
and activating service on all 3 phones. i though t mobile sales rep i talked to was wonderful, so helpful and patient.
i enjoyed their service for 1 day and a half.
then midday on wednesday, out of nowhere, t mobile cancelled my service.

t mobile said they cancelled my service for "security reason". since t mobile doesn't have store in my state, they told me to go to radio shack to fax my

front and back of my social security card and my driver icense to them. but like most people, i memorized my ss# and have no idea where my social security

card is. and what ss card can really verify? i thought the best identification is passport.

so i had to take the rest of my work day off to go do what t mobile told me to do. i went to social security office to get new card but it would take 10

days go get the actual new card in the mail, so the officer issued me a temporary one. i then ran to radio shack on the other side of the town, faxed it.
i called them an hour later to check up but it took me 4 tries (repeat same story 4 times) to get to talk to someone who wouldn't transfer me further to

someone else. they said the document i faxed wasn't good enough. i think her name was racheal, told me she couldn't halp me. she said i should send the

phones back and go get service from other phone carrier. way to go t mobie!!

that evening i told friend who recommended me to get t mobile service couldn't believe my story, called t mobile to complain. thier customer service told

him that if i go to thier certified retail store (the same radio shack across the town) right now, they would turn it back on. which i did run there for the

second time, faxed it again just to get the same answer half an hour later. i also found out that t mobile had to do the same thing to few other customers

and employees at this radio shack not only have to fax but also have to write cover letters for t mobile.

t mobile refused any kind of help or turning the service back on untill i get my actual ss card or at least offer me the reason of cancelation. instead,
i have to get at&t's one month prepaid service for my iphone i originally have. (shoud have stick with at&t and iphone insead of taking friend's suggestion

to switch to t mobile and wanting to try sumsung which tuened out to be quite annoying with gmail thing)
imagining yourself, your new phone got cancelled for no reason known right after you have emailed and texted family
members and friends and all your contacts your new phone number. how messy your life becomes!

i am very angry and still angry. i called again wanting to return the phone and get my money back.
i was charged $335 for 2 phones and 2 added lines at $50 each, taxes and shippng. there also $35 activation fee each line and montly service of $170 instead

of misleadingly advertised $139.99 a month)
t mobile said i would get money back only if i return these phones in the same new condition. i purchased these phone
with an intention of using it for 2 years and more, i played around with the phone, downloaded some
stuffs in it and got myself locked out of one of (the stupid) sumsung screen by accident (like so many people did).

they are not in the same new condition and at this point, i don't trust anything t mobile said. i believe
they will find all kinds of reasons not to refund me the full amount of money i paid.

it has been only 7 business days or 9 days since this happened. i will update what happen next after i receive my ss card and call t mobile.
t mobile could have ask for these "extra proof" before setting up account or be more civil in dealing with(new)customer than just cut them off and left them high and dry. could t mobile be more lame. boo!!

About 3 monts ago they changed my plan without my authorization then added $30 month for sidekick services. I dont own a sidekick, plus some web feature for another phone for an additional amount. When I inquired Customer service and asked the to provide me with proof that I authorized these changes, they became very hostile. To add insult, they even admited that I never utilized or accessed these services, but would not refund/credit me the money. What a greasy group!! I have never sued anyone in my life, but gosh, if there is any class action suit in Wisconsin pertaining to this, let me know.

I purchased a to go phone from t mobile. I told the rep I wanted a phone to put in my car for emergencies. I would not use the phone for anything else. They told me and it also says on the refill card that after you spend $100 your minutes will not expire for a year. I have spent over $100 but when I activated my cards I noticed it keeps saying my minutes would expire in a month! I called the company after way tooooooo much time on the phone I was told someone changed my pin and the type of account. I told them that it was not possible! I live alone and no one has access to the phone or the info. They pretty much told me I was a liar and the only way to get access to the account would be to physically come to one of their stores and show them my ID. So I went in showed them my id but of course the store I went to could not help with any other matters. I went home called them again they insist their is nothing they can do because the account had been changed. I asked for a supervisor...they said they dont have any...Jesus said if I didnt calm down he would disconect me...this was after one other person put me on hold and threw me back into the phone pool. So you go from a rep on the phone directly to the president robert dotson via email. I sent an email gave them the info and still have not heard from them! This is all over a $10 refill card...they continue to call me a liar. I am so tired of companies ripping people off for small amounts because they know time is more valuable and people dont have the time to fight them. I believe it is one of the companies underhanded stratigies to not only cheat consumers but to force them into the store so they can try and talk them into other products. Shame on T Moble and the scum sucking people that work there!