I bought a tracfone and a 60 minute card. I had the phone/computer associate at walmart do it for me because I was unfamiliar with activating it, and they do it all the time.

it didn't activate. I went online to activate it. it didn't. I called them from my landline to activate it. still didn't work.

You get a canned email response that says to call customer service, then spend half an hour explaining, while they put you on hold for 10 times, saying I'm sorry it's not our problem over and over. It does no good talking to them, don't even try.

I bought 2 more 60 minute cards at walmart. we tried there to get it to work. the 2 extra cards didn't activate on the phone.

so I went to refund all, and get another phone. walmart took back all except the 1 60 minute card that would not read any longer on the bar code machine. they told me to call tracfone.

tracfone cust. service is in India. They are scripted to say "Hold for 3 minutes please" and "Sorry I can't help you."

I've told them the phone didn't work, the minutes never activated.

"Sorry sir it looks good to our computers."

Doesn't matter that the people at walmart and I couldn't get the phone to work, they can't help me.

I'm just tired of trying to communicate with them, it's like talking to an echo.

The first level of people contacted at Tracfone are really dense. I was on the phone trying to have my old cell number ported into my new cell phone. I was told before this was done there would be no problems and not to worry.

I was placed on hold for what seemed like 90% of the time I was on the phone with them. Two Tracfone Reps actually just placed me on hold for the fun of it. I reported one of them.

Would you believe I was on the phone for a total of 5 hours? 5 hours!

Now, I find out from the last supervisor I spoke with I would have never had my old number ported successfully into my new phone because I needed a new Sim card to go in the new phone.

All of that time wasted.

And some of those Tracfone Reps can be really antagonistic too. It is almost as though you are not speaking with a human, more like a machine when you call them.

And why is it the Reps will not transfer a customer or place customer on hold without having to ask the customer if it is ok for them to do so? Honestly, it becomes sooooo annoying after being placed on hold for 30 times or more, and the customer is still being asked if it is ok to be placed on hold.

I had one Rep who refused to place me on hold, until I told her it was alright for her to do so. Are these people on auto-pilot or something. Can't they think for themselves. I told this person 'no don't place me on hold. Just sit there and listen to me breath.' she finally placed me on hold. But a few minutes later she asked me the same question. And I responded the same way I did before.

I realize Tracfone employees work for a company and have to maintain a certain way to handle calls but gee wiz. It gets tired after 5 hours of trying to get something done and the person on the other end is really not doing anything.

This last experience with Tracfone has really bothered me. I really believe the next time I am in the market for a cell phone I will go with another company.

Tracfone is a horrible service. Their customer support people do not speak english very well and it takes hours to get get them to understand you. It also takes hours of being put on hold before you talk to them, and even more hours as you are talking to them. They gave me a free fone 2 years ago and ever since then I have never, repeat never been able to add minutes with a card. Every single time it took a call to their customer service and hous of being put on hold. They said they would correct the problem but after 2 years I am tired of waiting. Do not, I repeat do not ever consider getting a tracfone !!!

Do Not Buy A Phone from the TracFone store. I used a KMart bought store for 2 years with this company - no problem. Wanted to upgrade phone, so purchased it through them. Hated the phone because if you hit the button and also hit the internet button, it deducted a half a minute. Called to get RA to return. 24minutes on phone, the guy still wasn't done talking. I said Do you know how long we have been on phone just so I can get a RA? Yeah, 24 minutes was his answer. They inform you you can only ship UPS or FedX so to return a 20.00 phone it costs 15.00 from my zip code. I believe they make it so hard to return item that you just give it up.

I bought my Tracfone for emergencies only and have been "unwanted texted" to death since. At one point I needed to get calls from prospective jobs since I had lost mine, after daily junk texts that ate my minutes up I started getting calls but could not get messages because I was out of minutes and could not afford to get more at the time. I knew opportunities were calling and in an emergency Tracfone let me down hard! Today I replied to one to unsubscribe and got an answer right back, "Sorry, we could not understand your message". I had to laugh out loud! You have to use minutes to set up your voice mail as well and they drag that out too! Tracfone is a TOTAL RIP OFF!!!