For the THIRD time in a row, my UPS delivery man has FAILED to deliver a package at the promised date and time. I went as far as to call the UPS 1 800 number and have them hold the package so that I could go pick it up myself. Of course, when I went down to the UPS store, the driver had decided to take the package with him (again) and attempt to deliver the package. Being that it will be the 2nd attempt and I will not be here tomorrow (if there were to be a 3rd attempt), I have to post pone my holiday travel plans so that I can be HERE to pick up the package. The kicker is that the driver has until 11:59 pm to deliver a package. So that means I have to wait ALL DAY at my residence for the dilvery of my package. I guarantee that I will no longer use UPS for ANYTHING. All of my packages will be delivered via USPS, FedEx, or DHL.

I have been doing business with UPS for over 4 years now and I have started feeling though it boasts an array of technology advancement, it is falling short in numerous ways when looking from the receiver's prespective.

I called customer service of UPS to hold a package and was surprised to know they do not have a number for the location that holds the package. Also they never even told that it would be on hold for 5 days. They said someone will call and let me know in an hour on when to pick up. This all happened around 6:40 pm. I was waiting till 8 pm, no call came so then called them back. The person (Natasha) in the customer service this time told me that the package is still on hold and will be for 5 days and they will call me on this and I will be able to pick it up. I asked her how long is that location open, she says till 7:00 pm, then I asked her whats the point then telling me that I will still be able to pick it up today? She says some complex sentence which I dont even understand. Then she keeps repeating like a robot that "Sorry Ma'm, When you place a shipment on hold it will stay for 5 days". I seriously got pissed off by then and told her that she is not really good at this.

Gave it a rest yesterday night and called back today morning @ 8:30 am and this time a new representative picks up and I explain what happened previously and ask her if she can remove the hold. She said she can but tells me that I need to wait for one more day if it has to be delivered. How ridiculous is that?? Then I asked her its so early in the morning I am asking her, what could possibly prevent her from calling the location, then she tells me there is no way to directly contact the location. I got totally freaked out at this point. I just told her the whole thing totally sucks. She responds that I have a good day and hangs up!!

In short I still have to go to the location that has the packet on hold to get it. This is utrocious with the amount of technology advancement we have today! In the first place I am only the receiver in this case and I dont know WHY it is so tough. If the package that is in Hartford cannot reach manchester with in the same day what kind of service does UPS provide? Worst part is the customer service and the locations are not even connected enough for proper communication. This is just Ironic to the business of UPS itself.

I think UPS does a good job, BUT I am not at all happy with an order placed to FL on Monday 11-23 for parts for my pickup truck that I use for my business. 2 items were ordered and mailed, It was sent 2 day, and didn't make it Wednesday. Then Friday I checked to see if it had arrived, only to find out there were no deliverys on Fri. or Sat (except next day deliverys). So, I check on Monday, and one of my parts was delivered, but the driver couldn't find the other, although he said he had it, and said he would drop it off 'later.' A check of the tracking said it was to be delivered Monday That means ANOTHER trip to the parts store (18 miles round trip) and HOPEFULLY it will be there. Yes, I know we had a holiday, and package volume is way up due to the time of year and LONNNNGGG week-end. Wish I could take that much time off. Small businesses are having a tough time as it is, I need my delivery to be ON TIME!

I was a U.P.S. delivery driver for 25 years. I would like to apologize to the many business and residential customers whom I delivered parcels to in my career as a delivery driver. U.P.S. expects the customer to stop whatever they may be doing as soon as a driver walks in the door. ( If you ever go to a U.P.S. center, see how quickly you are approached for help) U.P.S drivers will speed through residential neighborhoods where kids may be playing just to save a few seconds of time. I am fortunate that I only killed a few family pets and not a child. For this I am grateful.

I dropped off a package at the store near the Loop in Kissimmee FL only to have it delivered back to me. The owner was not there on Saturday and when I told him that he told me nastly that I should go to another UPS store! I will now be going back to the post office where I am treated with respect.