This morning a ups driver pulled in front of me in a designated bike lane in Portland, OR. I had to come to a very hard stop and then go around the van to avoid hitting it. I followed the driver to it's next destination - a block away - and asked if she had seen me and why did she not stop. She said that I was the one who should have stopped for her. It's scary that UPS has drivers out there with this kind of attitude and below par skill level.

On November 2, 2009 I received notice from Nike that my order was shipped UPS. I called UPS that evening to hold delivery until 13 NOV as I was away on military duty (unplanned departure after order was placed). I was told that could not be done but that three delivery attempts would be made and then the package held for five days so I could arrange delivery when I returned. OK, so the package could not be held for delivery and I would have to make arrangements on MON 16 NOV. On MON 09 NOV I received notification from Nike that the package was delivered Friday 06NOV, although UPS had said the package would not be left. I called UPS and arrangements were made for the package to be retrieved the next day so it wouldn't be sitting outside for a week, and arrangements for the package to be redelivered FRI 13 NOV as I was returning home that evening. I arrived home and there was no package, only a notice that a delivery attempt was made but the package could not be delivered as all of a sudden it required a signature. There was no date or time indicated for the next delivery attempt, so I signed the form and left it for the UPS delivery person. I arrived home MON 16 NOV afternoon and found another notice which stated that a delivery was attempted but a signature was required. I called UPS to ask why the package wasn't left as arrangements were agreed upon the previous week for the package to be left FRI 13 NOV (and a signature was provided on the delivery notice). I was informed that it was now driver discretion that signature was required upon delivery otherwise the package would not be left. That wasn't the case the previous week when the package was left although a call was placed to hold delivery, and the driver returned to retrieve the package which was still there so obviously if it wasn’t stolen after sitting outside for 72 hours a couple of hours wouldn’t endanger the package. Why all of a sudden a signature requirement at time of delivery? Once again there was no date or time indicated when the package would be redelivered, and the agent on the phone said it could be delivered any time the next day. So I'm supposed to sit at home all day waiting for delivery of a package which all of a sudden required a delivery signature? That’s worse service than COMCAST! Unfortunately I don't have the luxury of free time to sit around all day and wait for some sneakers, so I was told that after the delivery attempt on TUE 17 NOV I would have 5 days to pick up the package from UPS distribution center 30 miles away, because all of a sudden at the driver discretion a signature is required at delivery. Why there is all of a sudden a signature requirement by the driver, when there wasn't one on the original delivery after UPS was notified no one was home and was requested to hold the package? This is ridiculous. I informed Nike of the delivery problems which contacted UPS to request them to just leave the package, no driver discretion required. UPS said no, once the driver determines there is a signature requirement when delivered it cannot be lifted. A bit of a contradiction there, as the package was left (for 72 hours) during the original shipment without the signature requirement. So that was changed but common sense could not change it back. Not to mention UPS has been delivering packages here for 15+ years with driver discretion never invoking a signature requirement. I asked UPS for an explanation and all they say is “driver discretion.” More like driver idiocy, if you ask me.

I didn't expect such bad service from UPS. I called 1800PICKUPS to ship a package via UPS ground and gave the address (in Manhattan). I asked them to come between 6-7 pm (7 pm is last pickup time for next day delivery), they said fine, and didn't show up. I called that evening, and asked why, and was told that they came but "the package was not ready". This is obviously wrong, since the doorman would have called us. I resceheduled for the same time next day. I then receive a call (from a UPS location in the city) in the morning saying that I cannot schedule such a time in Manhattan (and the 1800PICKUPS associates do not know this [umm, maybe UPS should make sure they inform their people]), and that the pickup could occur anytime in the day before 7 pm. I said OK fine. I made the nanny wait all day at home, and they did't show up. I called 3 times during the day, plus 3 times to the doorman, but was told they hadn't come yet, but would before 7 pm. I called at 6:30 pm again, and they sent out some kind of a track request. I called soon after it was 7 pm, and while I am on the phone the guy shows up (at 7:05pm). He takes my package (I need to fill the form which he brought, so by that time it's 7:20pm). I then track the package, and I find that it was sent out at 10 pm *the following day*, so it takes an extra day to deliver (actually, extra business day).

This is not the first time I've sent something via UPS ground. I've had problems before, but never so bad (I was not in Manhattan previously, so maybe it's particularly bad here). I am *never* going to send anything via UPS. Never. And I shall spread the word...

The government won't be bailing you out, UPS !

After selling an expensive item that I purchased insurance on with UPS and shipped item thur UPS (tracking # 1Z610X754219780041). When buyer received item it was destroyed, buyer returned item to me in original packaging and inside of original box and put box inside of another, after recieving item back I contacted UPS and was refused by UPS to have the item investigated. After numerious phone calls for 2 weeks and 3 attempts of sending pictures of the damaged item and packaging to UPS's insurance (Crawford) I was told by UPS and Crawford (UPS Insurance) that the bubble wrap I used has small bubbles and I should of used large bubbles and the claim was denied. I have been shipping thru UPS for about 10 years now and I check the UPS online requirements quite frenqently espacailly when sending expensive items like I did in this case. UPS online packing requirements says nothing about when to use what size bubble wrap. It has been one excuse after another from UPS and crawford Insurance not to honor the claim for the insurance they sold me..This is a perfect example that UPS and Crawford insurance are committing consumer fraud..

I was cut off at 11:20am by a very rude UPS female driver. The truck number is 147513.This happened on 6/15/2009 on Sawdust Road near the HEB market. This driver was honking and driving up so close to me she nearly hit me. She was also trying to force me out into traffic so she could inch by me instead of waiting her turn.If this is the kind of people UPS employs I will Never do business with you again.She used the UPS truck to intimidate another driver.