I took time off work today to wait for a parcel I had ordered last week and I was tracking it online to make sure it would actually arrive. The status was set to "Out for Delivery" this morning so things were looking good. As it neared 5pm, after a day of waiting at home for it to arrive, I called them as the status had changed and it was now "In Transit" despite no communication, a knock on the door or a redelivery slip. There was a note saying there had been an "Exception" next to the tracking number. I spoke to a person in customer services who passed my details onto the depot where my parcel was dispatched from this morning. They promptly phoned me and then very abruptly told me that they couldn't deliver my parcel to my house as it was a Jewish holiday and quickly hung up with no apology. After thinking it through I decided to phone the main customer service department back and make a complaint. They were very understanding and got the supervisor of the depot to phone me to see what they could do... It transpires nothing! The supervisor was as abrupt and unapologetic as her colleague ( I can now understand why the people under her also have bad customer service skills). This is in no way an argument against religious holidays, but for an international company as big as UPS not being able to deliver for another 4 days to my address is outrageous.

I saw a UPS truck today on a short trip to the Post Office about 5 blocks away so I am still in wonder as to why they couldn't deliver to my address. I live two blocks away form a Jewish community but that still doesn't excuse the fact that they are completely unable to deliver a parcel for four more days!

Guess I will have to wait and write a letter to the head office...

I shipped 11 boxes from Nebraska to Texas. When received I found every single box was damaged. This wasn't just small damage. I had lots of breakage. And because this stuff was packed in bubble-wrap it was clear the contents was damaged not simply by rough handling, but this stuff had to have been THROWN and far. The sad thing was I paid thru the a-s to insure this stuff.

I talked with UPS TWICE, and they refused to do absolutely anything.

Of course as a result, I do not ship anything UPS any longer. I also inform various commercial sources that if they must ship UPS, I will not place an order.

I was recently a victim of ID theft, and needed to change my AMEX chard just a day before an overseas trip. Amex arranged to have the card delivered to me today (Saturday), assuring me they were using UPS and that delivery would not be an issue, even if I was not home to collect the package (either being left in a delivery area near my door or with my competent building manager. UPS not only botched the delivery, they did not leave a message, did not fill the missed delivery form completely and gave me all kinds of inaccurate information on three different calls I made to their 800 number. The first man I talked to told me I was SOL and it was not his fault I was in the bathroom when they tried to deliver. I pleaded with them to allow me to visit their main local hub in Van Nuys, but they said there was nothing they could do even though I picked up emergency packages from them in the past. I asked for a supervisor and this man in the West Virgina office did the old dodge of holding the phone and then pretending to be a supervisor. When I called him on it, he hung up on me--not even an apology. I called a second woman who was a lot more pleasant, assured me somebody from Van Nuys would call me within 30 minutes--then I called the 800 "Customer Service" again and was told nothing the second agent told me was true and that UPS never makes promises on how soon the local supervisor would call back.

I now have to waste my free day overseas to chase to an AMEX office to pick up my replacement card.--I also told AMEX to NEVER us UPS as their delivery service again. Even USPS is better and you can pick up missed packages the same day.

I asked the second of the three agents I spoke to for a complaint line number, and she gave me a number for Mailboxes Etc. It figures.

If a company gives you a choice of how you want something sent, tell them ANYTHING BUT UPS!

I shipped 4 packages from CA to NH. 3 of the 4 boxes arrived. The 4th package was, "Damaged in transit, customer will be notified, contents discarded." I discovered this two days after the fact. No one from UPS contacted me to inform me that my package was damaged during shipping. Someone in the White River Jct. office of UPS arbitrarily decided to just throw away the box. Additionally, when the other three boxes arrived, they looked like they'd been thrown under the truck and driven over. I had to throw out 1/3 of the glass contents in two of the three boxes. These boxes all contained irreplacable family heirlooms. This info. was indicated on the shipping order along w/the "breakable" box. After many phone calls to various UPS offices, I still have yet to find out the answer to my questions, "Why did you throw away my package in the Vermont office when it managed to scan all the way through? Why did YOU think you could make the decision about throwing away MY property without consulting me?" I will never use UPS again for any reason whatsoever. I will also recommend to others that they use other carriers to ship their parcels.

I was parked illegally outside a bank but not obstructing traffic or other parked cars. A UPS driver pulled up right behind me within one foot of my car blocking me in. He was parked illegally. He ran in the building and 5 minutes later came out with 2 large parcels. I said nothing but he initiated a confrontation by saying "that's what you get when you park illegally". I asked him if it's ok for him to park illegally . He had no answer.

There appears to be no complaint process with UPS which makes me wonder if they care about how their drivers are driving. There is no indication that they do.

I have avoided UPS ever since they broke an antique clock worth $600 and hired a collection agency to collect their shipping fee. There's no way I'm paying them to break my stuff.

I always hire DHL where possible or use alternate means of shipping.