West Friendship, MD. Wow, What a bad day. I was in the back of my yard when I heard my dogs barking. 2 Jack Russells, Charlie, 10yo and Sara, 12yo. When I got to the front of the yard, Adam L., the UPS driver was backing out. I tried to signal him to stop but too late. He had already run over Sara's head, crushed it and she died.

Now this begs to question: If YOU are backing out of any location, and you know there are 2 dogs around, and you don't see them in front of the vehicle then they are probably too close to it. Right? So you stop and make sure they are clear or you ask the owner to secure the dogs. At least that what common sense and a concern for a Customer's Pets would dictate to a normal human being. When I called the local manager Mark H. I got the "oh, I'm sorry". I want that driver fired. No excuse for being negligent. What if it had been a child? If he knew there were 2 kids nearby and he starts to back up, he would have surely stopped to see where they were before continuing.

My first package was delivered and sat on my porch with no signature, when anybody could have came on my porch and picked it up right after the UPS man lefted. My second package was stuffed in my mail slot on the security door with my ups next day air saver tracking # was ripped all up.

I used UPS Service and paid them $700 from $900. They promised me that they would deliver to my address. They did not phone in nor email me my track number. The boxes left Scarbourough office but only to sit in timmins Air Creebec Airline termininal (705) 264 9521. This Airline wants me to pay additional approximate $500 for the same shipment I paid to UPS. UPS claim that my shipments were delivered to my address. NOT TRUE!! This is so horrible...

I got a first infonotice of a delivery on Friday when I didnt get another one Monday when they said they would redeliver I tracked the package. It said it was delivered. I contacted customer service the first time and they said it was delivered and gave me a name of who signed for it. I dont know that the package is cause it was sent to me I didnt order it. The told me to contact who sent it.. and it was delivered and track it. I tried to track it both times I submitted a missing claim it didnt go through. I contacted them again and told them it didnt go through, they said file a damage claim. AGAIN I contacted and told the same story no they didnt have a missing claim on file it was delivered monday 2 30 to "persons name" I said great repeated story again.. they said call and file a trace. Now Im totally angry!! They dont seem to get the point that its not about finding the package, its more then likey wayyy long gone. The point is this driver came up to an apartment building wher eyou need to buzz in, and when I wasnt home didnt leave an infonotice.. nooo he gave it to someone. There are 4 apts I know all my neighbors, none of them have that name nor do they know anyone with that name. UPS doesnt seem to want to listen nor care that their driver gave away a package to some strange guy/girl that just walked up and asked for it! Im frustrated and very mad!

This is not the first time this has happened. My package was to be delivered 07/13/2005. I was not home to accept the delivery. The delivery person leaves a notice that he will try and deliver the next day at an approximate time. The problem is that he checks every box for the approximate time. That is, between the times of "before 10:30" to "after 5:00", checking all of the time blocks. Of course this does not allow me to arrange to take off of work for a certain time period. I am not able to take a whole day off work to wait for UPS to deliver my package. I would expect the limited amount of courtesy of designating a particular time block to be home.