I'm an online retailer selling large screen TVs. This is very different from many other smaller size products because we have to constantly deal with damaged packages, oversize, lost & stolen...A UPS guy came to my office to introduce himself and try to build a relationship at the time to lure us from FedEx. After a while, we came on board and start using UPS.

We started to have horrible complaints from our customers. The package got damaged and our rate of successful dispute is zero. We have so many damaged packages and we never get anything resolved with UPS. They handle the claim to another company. We had to fight so hard without any result. So I've lost thousands of dollars just because they damage my packages so badly and don't even want to stand up for it.

However, that's not the biggest problem. The biggest problem is the oversize charge. The limit for oversize charge is 130 inches for length + girth. Many of our packages are right around 125-127 inches, meaning that we don't get over size. However, when it gets to UPS, the packages are almost always oversize. The same TV got measured with so many different measurements and all of them were wrong. I got charged $50 for every oversize package. This accumulates to tens of thousands of $. I told my account managers and he promised to resolve it but it never got resolved for months. He even brought his manager, who said that with his power, he could only refund $500! What!!! So I did not pay for those invoices that I got overcharged. And the late fees start to apply. Every invoice I have to pay $500-$800 in late fees. And that is weekly. I could have made tens of thousands of dollars but all of that money went to UPS. They are not only horrible but inhumane, ripping off small business like me.

I then switched back to FedEx and we've been shipping with them for a month now. Things are better than I expected. No damage packages, no lost or stolen so far, no unreasonable oversize charge. Just really really great experience. I don't understand why UPS is still around. I remember 10 years ago, I shipped a computer out to a customer. That was when I first started the online e-commerce adventure. I went to UPS and the fat lady told me it would cost almost $40 while at FedEx, it's only around $25. I swear that I never use UPS again not only because they're more expensive but the service was horrible. Now I paying for breaking my own rule 10 years ago. But I can safely say that UPS will never ever ever get my business. This kind of company should be bankrupt!!!

DRIVER CAME TO DROP OFF MY PACKAGES 4 OF THEM USED UPS ALOT BECAUSE IT DID NOT HAVE MY APT NUMBER ON IT BUT HAD MY NAME AND MY WIFE WAS THERE WAS GIVING HER A HARD TIME BECAUSE HER APT NUMBER IS HER MOMS WHY BECAUSE WE HAD TO MOVE HERE FOR A WHILE OUR HOME HAS MOLE IN IT AND CALLED HER MOODIE HE WAS A SMART ASS AND I WILL NOT USE UPS NEVER AND TRYING TO CALL THEM IS A JOKE NO HELP NO WHERE THEY SUCK.

In Oct 2010, I sent a retirement shadow box seachest to a fellow Chief Petty Officer in the Navy, I insured it for $500.00 and shipped to Washington state, tracking # 1ZW8434Y0334424845. When he received it he could tell by the condition of the shipping box that it had been destroyed. We followed all the claims process to get reimbursed for it and still to this day have not received anything. This retirement box was made of special wood from his grandfathers seachest, and contained a his fathers burial flag. It has been 5 months and I havent heard anything!

UPS drivers are the worst people to try and get a package deliever, they are also liers of the time they come if they even show up at all. Their so- called supervisors do nothing to help you when it is not your fault . And I'm sick of it. I order equipment need for my work on 3/5/11 it was deliver the first time on 3/9/11 okay I was not home on this deliver time. However, a note was left next time deliver would be on 3/10/11 at 2:00pm okay the driver comes at 10:30am I was not home I had to take my son to school, I called to UPS only to be told yes a time was check on the paper for 2pm but if the driver is in the area he can come before the time. Bull****!! So another note was left this time saying after five, I was home ALL DAY LONG and guess what NO DRIVER EVER EVER EVER CAME!!! So I called UPS and was told the driver said he came at 6:38pm LIER!!! So I had to go and get my package and drive very very far from were I live. The UPS driver that service my area is a nd on going problem for alot of us around were I live we have complaint over and over about him and yet he is still here. SO AS OF 3/11/11 I'M DONE WITH UPS FOR EVER I WILL TAKE MY SERVICE ELSE WHERE!!!

Honestly, every single time I have an issue with a delivery service it's with UPS. This week I was supposed to receive a package from Amazon. I received a notice on Tuesday that they tried to make an attempt and would come back Wednesday. I had people waiting for UPS on Wednesday. They never showed up. I called them later and they said the driver tried to make an attempt in the afternoon. I called customer service and told them the driver never came. They contacted the service center that told me the driver said "There was construction in the area". There was no construction. They said they would call me back to make future arrangements. They never called me back. Then I called on Thursday to have them deliver the package to my neighbors house in the back. They never called me back. The driver didn't deliver the package again. I called them, The driver said "There was no house number and couldn't knock on every door". Are we even talking about the same house? There's one door in the front with a house number. I told them I didn't want to deal with the BS and said I would just pick up the package. The customer service rep said I couldn't. I finally got a supervisor that made the arrangements.

FYI: My roommate that works for the post office told me that UPS and FedEX contract USPS to deliver the mail sometimes. I would just go with USPS.