UPS IS THE WORST SHIPPING COMPANY EVER. I WAS SUPPOSED TO RECEIVE A PACKAGE BY UPS, BUT OF COURSE UPS SUCKS SO BADDDDDD, THAT I NEVER GOT. FIRST WHEN I TRACKED THE PACKAGE THEY SAID THEY DID NOT HAVE THE RECEIVERS INFO ( IMPOSIBLE BECAUSE IF U DON'T PUT THE RECEVERS INFO IT WOULDN'T GO OUT) I CALLED AND GIVE THEM MY INFO, THEY SAID THE GOT IT ANDTHE READ THE INFO BACK AND EVERYTHING WAS CORRECT. WHEN I CHECKED THE TRACKING INFO ONLINE, IT SAID THAT, OUT OF BUSSINES, I CALLED AGAIN AND THEY TOLD ME THAT THE DRIVER WENT TO THE WRONG ADDRESS, I GOT MAD OF COURSE AND TOLD THEM SO I HAVE TO PAID FOR UPS MISTAKE IT WAS YOUR ERROR AND THEY TOLD ME THAT THEY COULDN'T DO ANYTHING ABOUT IT. THE BEST THING THE CAN DO IS TO RE-SCHEDULED THE DELIVERY. I TOLD THEM THAT I WOULD LIKE TO TALK TO A MANAGER AND THEY PUT ME ON HOLD AND THEN HANG UP. SO NOW I'M SCREWED BAD.

Dont even try and get a refund from UPS. They wont pay. UPS GUARANTEES overnight shipment but has about 10 pages of exceptions in terms and conditions that pretty much GUARNATEES that their guarantee doesnt mean jack squat.

I shipped 2 packages out from the same location in florida at the same time, to the same location, both next day air. One package was shipped UPS, the other Fedex. Both shipped to Branson Missourri.

A big winter storm hit the midwest but my packages both made it all the way to Branson where they both got delayed and were not delivered as guaranteed next day air.

I understand the weather prevented them from delivering my packages.

What I dont understand is why on the next day my Fedex Package (shipped same day, same time, same service, same locations) arrived at its destination but the UPS package did NOT.

I checked UPS online tracking, it said my package was "Out for delivery"

I called UPS, they said the Driver got in an accident. I hung up.

I called UPS again, they said they didnt know where my package was and I'd have to contact the Ups store where I shipped it from. I hung up.

I called UPS again, they said the driver determined the roads were to ICY.

I called UPS again, talked to a supervisor, He said the package hadnt even made it to Branson yet and it was still in a sorting facility and He didnt know anything about any driver accident.

? So what were those other people talking about? How was my package delayed again from a driver getting in an accident when my package never even made to that drivers truck?

I get a different answer EVERY time I call UPS. But one anser. NO REFUND! $40.00 down the drain for GUARANTEED NEXT DAY AIR!

THE FEDEX PACKAGE WAS delivered the same day UPS says their packages were undeliverable.

???? I just want my money back that I paid for next day air.

Dec 20-driver left card stating service area inaccessible. Product was pastry for Christmas. I called the 800 number and said UPS delivers here often, without a problem. The Richmond, Ca. location was to call me back. I called again Dec 21 and they said they would deliver by 11:30AM. They did not. On Dec. 27, the last day they could deliver before returning pastry to sender, it was delivered at 7:13PM which is after dark. We were gone, and the pastry sat on our porch for 2 days in pouring rain. UPS is required to try for 3 consecutive days. I Made a complaint & was told Richmond, CA office would call- they did not.

UPS is a shipping company that charges excessive rates on Brokerage and other customs related charges. I always request shippers from the U.S. NOT to ship with UPS as I would rather support a company whose rates are at least more competitive. An example: my recent shipper/supplier from US shipped with UPS - I paid a clearance fee AND a bond fee totalling $80.35, where the same product would have cleared at $46.96 with Fedex. Their latest scam with me was that they split the single shipment (3 pkgs) into 3 separate deliveries and charged SEPARATELY for the brokerage totalling $188.25. Thats over a $100 more than their own inflated cost should have been. My complaint resulted in an adjustment - with an ADDITIONAL charge of $15.00 for adjusting the invoice. Deplorable!

I am disabled so i've had to order all my xmas gifts online. I ordered a med gray and black cashmere sweater and a black cashmere scarf for my daughter and it never arrivd. I checked the routing with ups and they said they delievered it. we have searched all over and assked the neighbors- nothing. I am not sure if it is macys fault or that of ups. we live in a neighborhood where the houses are far apart and we have a private police force. it is not a place where stealing takes place.