On November 7th I upgraded my cell phone plan from their $34.99 plan to their $79.99 plan an purchased a new cell phone.

When I received my bill I noticed they were charging me from October 28th thru November 7th for the NEW plan, even though I didn't have the service for those 9 days. I thought it would be easy to have them credit me the $30.00 but I thought wrong.

I have been a Verizon customer for many, many years and I cannot believe that they have become so dishonest that they need to cheat me to get an extra $30.00 from me and refuse to credit my account. I will be downgrading my plan...they will lose about $880 for the rest of my contract but even more important, they have lost a loyal, long time customer. How can it even be legal to charge someone for a service they did not have access to?

Prior to July of 2009 my cell phone service was with Alltel and my service was good, account was also in good standing. Since July 2009 I have had numerous problems with the phones service, poor customer service that required me to waste countless hours of sitting on hold or being bounced from department to department to resolve my problems. At one point Verizon technical department wanted me to drive around and look for areas where the phone service discontinued to function and the report the address of the locations, a big waste of my time. When billing was contacted to negotiate the bill it again took many calls, hours and department bouncing to get to an individual that could reimburse me for loss service but not loss of time wasted dealing with the poor service and poor customer service. Since the loss time was not compensated I send an invoice for a fraction of my time wasted dealing with Verizon's low performance, the invoice 2266 dated 09/29/09 is still unpaid after many attempts to collect the debt. Verizon has not adequately relieved me of financial loss and I still continue to have poor cell phone service and more wasted time dealing with the repeat of the above mentioned items. I am canceling my service with Verizon due to nonperformance and filing whatever complaints through whatever avenues I can find to bring about justice to such negligence. I had no previous problems with Alltel and ever since Verizon has taken over the service the account has been plagued with multiple problems. I would hope that the Complaint Board will take whatever measures to help in bring about justice where a large company can neglect and abuse its customers.

Terrible, called to cancel service. Company never canceled and reported me negative on credit report. Called Verizon to validate my account never heard back completely terrible.

Verizon charged us over $100 in roaming charges while we were vacationing in Alaska (we thought we were still in the US). Our phones never gave us any indication that we were in "international waters" (Alaska coast) or that we were outside the home network, and we never imagined we were being billed $2.50 a minute for the incoming phone calls/voice mails that we never even answered. We would have shut our phones off completely had we known that Verizon can randomly charge "roaming" rates at any time without warning by claiming that we are "out of the Verizon home area" even if our phones indicate that we are still within the home network. I couldn't believe this when I heard it, so I looked it up in their contract fine print, and there it is. Even when the phone indicates you are not roaming, you might be roaming off the Verizon network, and be billed at obscene rates without knowing it. We had filed a claim against Verizon's (what we thought were) unauthorized international roaming charges with the FCC, which achieved absolutely nothing, since Verizon came back at the FCC with the fine print in the contract. During the two months when the dispute was before the FCC, Verizon gave us less than a week from the time they sent us a bill in the mail for the "roaming charges" before they suspended our phone service for "nonpayment". We had spent less than two months with the new carrier, and quickly returned to T-mobile (we'd been with them 4 years, and switched to Verizon because of supposedly better networks, but we kept dropping calls with Verizon when we hadn't before with T-mobile). Verizon then chose to add over $500 in various early termination fees and the like to our bill, and they decided to make daily harassing phone calls to our home after 9pm threatening to take us to collection over the bill, while they knew the matter was still under review by the FCC. We just paid the full bill to avoid further harassment and collection action. Overall, a disgusting experience with a self-inflated, inhuman, and abusive organization.

I just switched over to Verizon wireless 3 months ago. My first 2 bills were average 600 minutes, and I am on a 700 minute plan. My bill is about $150, since I have 2 blackberry's on the same plan. The day before thanksgiving, I received a bill of $928. After waking up from fainting, I called customer service and they said I would have to call Fraud Protection. I called fraud protection Monday morning, and for almost 2 hours, I had to explain that the majority of the calls that were made were not from my cell phone. I gave them examples of 2 calls being made from 2 different places, 20 miles away. They also play the word gave by saying "These calls were made from your device" and "we did an investigation". Theirs investigation consisted of taking 4 numbers from my bill and calling them. When I explained that I didn't call these numbers, they insisted that I did. These 4 numbers are realtors. What would I be calling a realtor for. I don't need a home, I have one right now. They refused to do any more. They wouldn't even look at my past bills to see that I don't make a lot of phone calls. As I said before, we used less than 600 minutes TOTAL for both phones (my wife used 153 and I used 356 last month. How the hell could you say that I used 2300 minutes the next month. That’s almost 200x as much.
Now I'm not a novice in information technology, I've worked in this industry for more than 15 years. I understand technology and I'm not a fool. But to tell me that "All these calls are made from your device" is a cop out.
What should I do? I've called fraud protect and they won't help. I called CS and they won't help. CS actually said they will only give me $130 credit. WHAT? for a $900 bill? No one is listening. No one cares. What the hell is going on? Has anyone had any luck resolving their issue on this forum?