I recently decided to take advantage of the massive promotion Vonage has going. When I called to setup my account I was told that I have 30 days to try the service with 100% money back guarantee, additionally I was told that it would take between 4-10 days to port the number and I should receive the adapter in 2-3 days. Lastly I have 30 days to try the service and would get 100% money back if not happy.

I didn't get the adapter until the 5th day and it took them 18 days to port my number. After the number was ported to Vonage no one could call me and I couldn't call anyone even though there was dial-tone. I call Vonage technical support multiple times to get this resolved with zero success. Within 6 days of trying the service I decided to not keep Vonage and called them to cancel the service. The support rep told me that if I don't port the number to another carrier they would give my number away to someone else (I've had the number for 10 years); so I decided to call another carrier and switched my number.

The new carrier took 10 days to port my number and as soon as my number ported to the new carrier Vonage reamed me with at $125.84 charge for canceling the service and charged me for the adapter for which I had already paid when I activated my account.

I explained to them that it took them 18 days to port my number and zero success in solving my problems while I was with them and asked them about their money back guarantee. Their response was you ported the number past 30 days of the trial period.

How does it make sense when it took them 18 days to port the number and I switched within 6 days of them taking over my number. They still refuse to refund my money.

Anyone looking to get Vonage should ABSOLUTELY NOT DO IT. Their advertisements are false and a way to trap customers. They don't tell you of the hidden charges even if you disconnect within 30 days.

I don't know how such business practices are legal and why the attorney generals don't shut them down.

I attempted to cancel my 1 year paid in advance phone service with Vonage. After being told that there was a $39.99 cancellation fee, I was also advised that they would not refund a penny of the over $200 refund I was entitled to.

While I can almost understand this policy to weed out the people who try Vonage for a month or so & then leave, it seems counterproductive to penalize those of us who have had enough faith in them to let them have out money in advance. Yes there's a discount for prepaying but there's also a hidden risk.

Tell you friends...Vonage will keep it all, even if they don't deserve to.!!

Buyer Beware!! I've just canceled my Vonage service which I haven't used. I paid $50 for the activation fee that's after the "first month free" advertised back in Dec 2008. And I have been paying the $28.77 for 2 months after that. Now that I want to disconnect the line. They're charging me $110. Why? Cause the representative says she has to charge the $39.99 disconnect fee AND the "applicable recovery fee on section 8.8 from the TOS" which equals to the $70 rebate they gave me on the modem. I offered to return the modem, but they don't want it back. I've read many many complaints about Vonage (only after signing up to their service, stupid me!) and realized I was in for a painful scam. I was ready for the $39.99 mentioned everywhere but not the $70 for "recovery fee" which the representative admits could be anything, depending on what they give as promo to signing up the service. So buyer beware! The cheaper you think you're getting from Vonage, you'll pay it ALL back when you want to part ways with them!

I had been a customer of Vonage since 2004 and called to cancel my account as the charges had gone from $9.99 a month to $23 a month without any notice. I also discovered Skype could offer better service at a much reduced price. The customer service person offered to reduce my rate again which was great, but told them I still was not interested. I had to request 5 times to have my account canceled and the person then tried to essentially tell me I was stupid for switching since it isn't a real service. It is also very frustrating since the call center is based on India and they have difficulty understanding what they are being told. They also would not refund my month fees unless I called a different number and started all over again. Really huge pain... beware.

After being a satisfied customer for over 2 years I decided to cancel as I no longer was using the service. The first time I called to cancel, after spending over 30 minutes repeating my desire to cancel and dealing with scripted "required" Q&A sessions, I though I was done. No. Vonage conveniently forgot to record the cancellation and I had to do it all over again a month later after I was billed again. The second time I got a transaction number and names. Next time I need VOIP service it definitely won't be with Vonage.