I purchased an on-line only item, actually the local store placed the order for me. It proved to be defective. I took it to the local store and was advised I had to contact the return warehouse for a replacement. I placed 3 phone calls to the number listed on your return policy statement and each time was told they could not provide an authorization to return and that I should take it back to the store. I have never been subjected to a more through run around in my life; and still have no authoriznation to return for replacement. Radioshack has lost a customer. They soon will go the way of Circuit City! read full review »