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Stephanie Eyles
January 20, 2010
Unauthorised/illegitemate decuctions from bank account
Money totalling $535.95 deducted from account for non-existing purchase of products - most recently being a smilekit. This is the address given on email they sent me: Our mailing address is:
LB Envision Net Worldwide Ltd.
LB Envision Net Worldwide Ltd.
DH8 0LH Blackhill, UK
London, London EC1A 9ET
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Ed Nuhfer
August 7, 2009
Faked "Study"
The Acai scammer are at it again with a fake study allegedly done by a New York Television Station. Go to <http://www.news11.tv/2/> and try to find report "Julia" or the TV Station. They are further trying to even imply that Consumer Reports is involved.
The ad lies about the study, lies about the station, and lies about the "free" offer by implying no obligation (tee hee!). The only thing more worthless than Acai may be the Federal Trade Commission, who allows this preying on consumers to go on and on.
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Ken Rogers
January 16, 2009
Unauthorized Charge
1/16/2009
On 12/24/2008, I responded to a Dew Laboratories ad for a free sample of acai berry, with the proviso that I pay the shipping and handling charge of $3.95.
I have never received the sample, and on 1/08/2009, an additional charge of $87.13 appeared on my credit card statement.
I called the phone number listed next to the charge on my statement, and a customer service representative informed me that by paying the S&H of $3.95, I had agreed to buy $87.13 worth of their product unless I had called and canceled my "account" within 2 weeks of paying the $3.95.
I informed her that I agreed to no such thing, that I had not even received the sample, and demanded that the $87.13 be refunded to my credit card. She said that she would turn my "request" over to the "Refund Department, " that she had canceled my "account" and that the refund would appear on my credit card e-statement within 24-48 hours. She gave me a "confirmation number" of 173610.
I checked my credit card e-statement this AM (1/16/09), and the original charge of $87.13 had not been refunded, so I called the same number again and was told this time by the woman who took my call that she would send a second "request" to the "Refund Department" to refund the $87.13. I told her that I wasn't requesting the refund, but demanding it.
When I asked her if it was going to be necessary for me to contact the Federal Trade Commission and the Indiana Attorney General, she said "Before you do that, let me talk to someone." She put me on hold and came back to say that the refund "would take 7-10 business days."
I told her that if the refund is not posted to me credit card by close of business today, that I would notify the FTC, the Indiana AG, and any other agency I could think of to formally complain of their Internet scam.
Ken Rogers
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