Ok seriously, if I don't find out wtf is happening to my phone bill, my mom will kill me.
I'm 17 and the only phone internet I use is to check facebook time to time, and I'm only on like 5 minutes at a time.
And I don't know starting when but I started getting these weird texts that said I had renewed my account on some weird site so I was like "oh no I have not".
So I asked my mom to check my phone bill and ask if anything weird had been charged but she said it was fine and there was nothing out of the normal.
So I started ignoring those texts and what do you know, starting on 3/28/2010 at&t started charging my mom extra money for this stuff that I DID NOT USE.
Here are the falling stuff that got subscribed to my phone.

Subscription name Content Provider Charge
Playphone Subscription Pr PlayPhoneInc. 14.99
News Prediction Game Predicto 9.99
Downloads/Alerts MobilefunsterInc.com 19.99
ATT Navigator Telenav 9.99

The navigator, I might have activated on accident but the other stuff? wtf?!?!?!?!?!?!?!?!
So guess what. My phone bill jumped up to 210.15 dollars a month. Oh, have I said that I'M A STUDENT???
Oh yea, and my mom is a student too, and she's an imigrant so she can't legally work until I make her a citizen because I was born here so I am a citizen.
ANYWAY,
so the point is we live off her savings and the money the fam sends us.
And honestly, thats not a lot.
So my mom through a total b-fit and we're going to at&t tomorrow and she'll probably burn the place down if they don't give her some serious answers.
And I've seen a LOT of other complaints regarding the same stuff up there on this site.
So PLEASE SOMEBODY GIVE ME SOME ANSWERS.

I referred my daughter in July for her at&t internet. I called them and told them I didn't receive the credit so they had me re-register on their site. They had made a computer change and thats the only way to get on the system. they said it wouldn't be a problem! Now when I call they say that I referred her after she had signed up. What a bunch of crap! I'm going to the Atty General office to file a complaint.

I have called ATT on December 16, 2009 regarding the charges on my previous account when I was charged $200 for the technician's visit in conflict with the promised free installation. I was told by an ATT rep that he can fix the problem if I commit to a new agreement, what I did.

I was repeatedly told by him that I will get a refund ant there will be no technician's charge for a new upgraded connection and I will even get better speed at a lower $45/month price.

Well, I have received the credit, but also to my surprise - a new $120 "charge for jack work" and $55/month fee instead of the promised $45/month for the new account. Do I have to spent so much time and energy just to get back to square one and be ripped off by ATT? I demand to be treated by ATT as promised by it's representatives and expect a quick solution to the problem, unless I was intentionally ripped off, which would call for a different kind of action, of course.

I received a collection notice for unpaid balance on my cancelled account. Having never received a billing notification for said balance, I checked online and saw that I was charged $33.66 for DSL service from 4/18-5/17, when I actually had the service only until 4/20.

This is because I upgraded from ATT DSL to ATT Uverse Highspeed internet, in response to a sales call made to me on 4/16. During that sales call I asked repeatedly whether there would be any additional charges to make the change and was assured that there would be none.

AT NO TIME was I informed that ATT DSL would bill me for an entire month of service when only two days of service were rendered.

It adds insult to injury that this appalling practice came to light because of a collection notice that accused me of "ignoring previous attempts to collect the outstanding balance, " when no bill was ever sent, either by US Mail or by email billing notification.

Furthermore, my attempts to dispute this charge online were rendered impossible becuase the link to dispute charges as described in the online help did not exist. Neither did an actual email address where I could address my concerns in a manner timely enough to avoid their sending my disputed charge to an outside collection agency and reporting my alleged negligence to credit bureaus.

AT&T terminated business DSL line by their mistake and never come out to repair the problem.

Our company is using 15 phone lines with AT&T including DSL internet service pack since 2005.
We are moving out to a different physical location, so the account termination request was made early May to be effective 5/27/10 via phone.

All of a sudden, last Friday 5/14/10 at 6pm, we lost our Internet connection. I thought it was just a router problem as usual, so didn’t even think that it was a big deal. On the next business day, Monday 5/17/10, I called AT&T internet support line and after transferring one to another for more than five times (very typical), I finally got hold of someone who can help me with the situation. The agent confirmed that it was supposed to be disconnected as of 5/27/10 but, FOR SOME REASON, it’s been terminated early.
If it’s for residential, it wouldn’t be a big issue, but we are running a business and how can we run the business without Internet connectivity?

I requested to reinstate the account and reconnect, but according to the agent, there is no way to reconnect to the same line once terminated.

The only solution is that they have to send someone out onsite and install it to one of the other phone lines. And….guess what, I was told that the next EARLEST schedule is 5/21/10.
Speechless….. I truly lost my temper at the point. They disconnect DSL line with their fault and now they are saying they can’t send out until Friday for Monday request.

Today, 5/21/10, AT&T tech support was supposed to come out, but never showed up. I called AT&T again and found out they won’t come out today but cannot guarantee when they are gonna come out.

OMG, we are moving out next Tuesday, 5/25/10!!! I am giving it up now. I don't recommend AT&T for any business line.
They are just so irresponsible even though know how important Internet connection is for running a business.


I can’t believe how it could happen…….