"Consumer Reviews on Companies, Products and Services"

Bank of America

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Category: Business & Finances

Contact Information
Florida, United States

Phone number: 8006690102

Bank of America Reviews

Screw them December 4, 2010
no reneual
I am a builder using a line of credit. The bank I originally took the line out with was bought by BoC. I had the credit line for six years with all payments having been paid on time at both banks. A line of credit loan is typically renewed every year, when the renewal date came up, BoC stated they were not going to renew the note ( the note is for $1, 000, 000) they gave no reason except, they were not making that type of loan to builders any more, and I should find some other lending institution to get a loan from to pay BoC. Until they get paid BoC also raised the interest rate to 9%. They wanted me to put up more collateral in order to keep the loan with them. They already had $1, 800, 000 as collateral. I'm still fighting with them. BoC did extend the line due date six months, and lowered the rate to six and one half present, even so, too short of time and very high interest rate. Don't ever give more collateral, that just makes it easier to foreclose on more property. I believe the bank should be named BANK of ASS.
dave3999 December 3, 2010
irrayoinal
Bank of America

Were I a stockholder in Bank of America I would be very concerned. We recently tried to buy a foreclosure owned by Bank of America. The Bank of America Asset Manager listed the property requiring pre approval for a mortgage from Bank of America. We applied and were approved for a little more than a third more than our offer on the house. The house needed some repair (and will need substantially more if B of A doesn't put a tarp on the roof), and including the retail price of the needed repairs our Bank of America approval was still 20% more than what the house would need. Our actual costs would be less because I am a contractor. We submitted the high bid for the house, ($12000.00 above the asking price) and received a counter offer from Bank of America accepting the price, but requiring that we show proof of available cash for all closing costs, the down payment and the retail price of all repairs, even though B of A had already approved financing to cover the repairs. Appraisal values should not be an issue, repaired the house should be worth at least double the investment. Essentially, Bank of America won't accept a pre approved mortgage from Bank of America as payment for a house owned by Bank of America. So they loose additional money on the property, as well as on the revenue that they would earn on the mortgage. Even having taken Trillions in TARP funds, with irrational management how do they expect to stay in business and compete? Also, if they don't take the best offer for the property that they need to dispose of, how can we expect the housing market to ever recover? If I were a stockholder, I would be very concerned about the banks ability to maximize my value. Do they need to be broken up, so that somebody accountable actually runs the operation?
Jayson December 2, 2010
Mistake
I just discovered the IRS put a levy on my account. I am in noncollectable status being totally disabled. Bof A chat through online banking with an IRS agent on my land line phone. Bof A would not give me the fax number for release of the levy. IRS agent waiting. No number. Then gave me a state number I can call tomorrow. It is not an 800 number and I do not have long distance on my phone. Still trying to get the fax number. Now on hold with the generic Bof A number ... Will have to wait on hold for an IRS agent who knows what they are doing.
BofA_Must_Die November 30, 2010
Bank of America
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mtcinnc November 30, 2010
Unable to contact
I am a disabled Veteran, and lost my job and had to get a new job with less pay. I fall behind and was able to give some money to bank of america but still have not been able to catch up. I get all this mail from them on contact us for help and all I get is a computerized system wanting to collect a payment. If there is no way to contact them why offer it. Bank of america gives you a form to fill out for a representive to call you in 3 to 5 business days it has been almost a month. It seems to me bank of america only wants to put families on the streets then try and help them.
set up for failure November 29, 2010
foreclosure
My home is in foreclosure. My income was drastically reduced, applied for a loan modification. After months of going back and forth with BAC, submitting the forms twice, being told to just keep checking, being told by three different reps on three different times my paperwork was finally with the underwriters, then being told by another it wasn't, I was then denied and told to try again. By this time, I'm three months late. I truly believe I got this mortgage that I really should not have been approved for to begin with. When my numbers didn't fit, the rep told be how to "fudge" it and what to write. When the appraiser came, the numbers were inflated to meet the requirements. Now I'm in a mess and I think that's were BAC wanted me in the first place. Anyone else who is in the same position and feel that they "helped you along" when getting approved, please contact me. Maybe there is strenght in numbers.
contact me at [email protected]
Arlene Tarbuskovich November 28, 2010
Making Homes Affordable Loans
We have been dealing with BANK of AMERICA since March 2010. We are current on our morage payment, but not for much longer. Our payment went up $500 since Sept. Escrow is and has been from the start (March 2010). That's another story. My husband has lost $800 a month for a year now, due to cut backs. I'm self employed and have lost clients as well. We've just cut back on everything to keep good credit.
We have gotten the run around from BANK of AMERICA for way too long.
We got into one of those 1oo% financing loans in 2005 for 5 years. So we knew with or without my husbands hours cut who will give use a loan when your UP SIDE DOWN ON OR HOUSE. We have even paid two other out side company's to help. One of them Pro City Loan Modification. Which pre- approved us and that's what got use going into this process in the first place. If we didn't have a chance to quailfy we would never paid that company, and start the forcloure.
They loose faxed papers over and over again. Even when they copy each incoming fax. Tell you your approved financially and waitting for a trial payment to telling you your credit will get hit while on trial period. To getting Fed Ex from BANK of AMERICA telling you your not approved because we are current on or loan and don't have a hardship.
THEY HAVE KNOW FROM THE START WE ARE CURRENT. IT TOOK ME ALL DAY TO GET A PHONE NUMBER FOR PEOLPE CURRENT ON THERE LOANS. WHAT A JOKE THIS HAS BEEN.
We still qualify for the hardship loan modification and have been told from BANK of AMERICA over the phone time and time again we have been approved and waitting for the next step, to tell us something different.
I HAVE KEPT A PHONE LOG WITH ALMOST 40 CALLS SINCE THE END OF MAY 2010.

As I've been hearing for BANK of AMERICA if you get approved, that the difference in your payment will be put at the end of your loan. Us everyday people don't understand how people who are behind 2 plus years, plus the shortage on the modification will own all at the end. IS IT WORTH IT ? HOW LONG WILL IT TAKE TO GET THAT VALUE BACK?
WHY DOESN'T THE GOVERMENT JUST SELL US OUR HOMES BACK TO US AT FAIRE MARKENT VALUE.
HOW CAN HELP US.
OUR GOVERMENT HAS BLINDERS ON. They need to get off there ass and do something to help.
THEY CAME UP WITH THIS IDEA.
BofA_Must_Die November 27, 2010
Bank of America
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Orhei November 27, 2010
can't access my online account
I tried to access my online account today, Nov.27, 2010 with Bank of America using my online ID and Password and Bank of America informed me that my password was invalid. This is impossible. I've always used this password. What they've done is stolen close to $14, 000.00 of my money as well as my social security direct deposit. It seems that I will have to spend money to go to the USA, Dallas, Texas to reslove this Problem. The Bank of America is a legal ripoff of our money and no one can help!
Charles Moore32
Derrick Marquis November 26, 2010
Loan Modification
To whomever this may concern, November 24, 2010

Let me start by telling you a little bit about myself.

My name is Derrick Marquis and I reside in Corona, California. It is here I live with my 16 year old daughter and my loving wife of 19 years. I am 39 years of age. I am a full time employee of 8 years at a company in Irvine where we manufacture precision investment tooling for primarily Aerospace and Medical components. My job title is: Tooling Engineer.

Sixteen years ago when my daughter was born, my wife and I made a decision that it would be better for her to stay home and raise our daughter and I would be the one who brought home the money. We made many sacrifices throughout the years to make that happen. It was and still is a very good investment. Because of our decision my daughter is now a spiritual, responsible straight "A" student with strong morals & focused goals.

As parents who continue to survive so many odds against us, we could not be more proud of those choices that we have made.

Years ago I remember standing on my balcony at an apartment we rented in Huntington Harbor and with tears in my eyes telling myself that one day I'm going to buy a home for my family. This will be a home we can call our own. A piece of the American dream.

Myself coming from a broken family and constantly moving from place to place I never had that security that so many people had growing up. I was dedicated to not allowing that to happen to my family.

For several years we rented a small beach cottage home in Huntington beach just a mile from downtown. At the time my place of employment was only two miles away. This house was just next door to my In-laws whom I adored. We were very fortunate to have lived right next door to family for so many years. It was there my wife's mother Susie (our neighbor) passed away due to complications from Cancer. Not to long after Susan passed we were served a notice that the places were being sold and we had 90 days to move out. This news came very hard to both us and Timothy, Susan's husband. It was at this time in our lives that we decided to purchase a home.

A dear friend who at the time was a real estate agent quickly set the gears in motion. As with most home buyers we looked at a few places in surrounding areas but nothing caught our eye price wise. Knowing that time was of the essence heavy prayers set into place. Our real estate agent found a place in Corona. We got into the car and headed east. With only MLS pictures in our head we pulled up to the property and instantly fell in love. We were proud first time home owners within only a couple weeks of being served the papers at the place in Huntington Beach. It was meant to happen. The power of prayer!

We made a great sacrifice which changed our lives in many ways. Work wasn't 5 minutes away anymore. My daughters school wasn't just down the block. Timothy was 26 miles away not just next door. It was a tough transition but for the better.

Through hard work and dedication I was able to make that dream come true for my family.

We moved in on July 10th 2004.

In the years we have lived here we have spent tens of thousands of dollars on home improvements. All of these improvements were paid for with my earnings. I believe it is the cutest house on in the neighborhood.

Like so many people did when the equity in their home was substantial they took out seconds and bought cars and boats then when the housing market turned they were stuck with huge debt forcing them into foreclosure. In the years living here I have never re-financed even when the market was high. We took on a mortgage we could afford based on my income at the time.

Now, the bad news.

I don't want to bore you with all the details however if all the details are required by "you" the reader I would be more than happy to provide you with that information.

Reminder: All of my testimony from this point on is truthful backed by receipts, documents, dates, times and names of people my wife and I have spoken with.

May, 2009

Work slowed down and I fell behind on my mortgage payment by 2 months. Mind you from July of 2004 thru February of 2009 we never made one mortgage payment late. Being behind we immediately called Bank of America (BOFA) and explained to them our situation. We were told. "We had to be 3 months behind in order to qualify for the Making Home Affordable Program (HAMP)". After we had lapsed into 3 months delinquency I was asked by BOFA to fax them a long list of documents i.e.: 3 months bank statements, 6 months payroll, tax returns, expense breakdown, letter of hardship and so on. Later we were told by BOFA that "We qualified for HAMP" and that our file is currently under review. Note: We were never mailed a HAMP Packet. Two months after faxing BOFA all the documents they requested, we never heard back from them. At this time I was 5 months delinquent. I was receiving foreclosure notices in the mail and one even posted on my door, documents from Recon Trust were showing up in my mailbox and strangers were showing up taking pictures of my home. Perhaps BOFA had their fax machines hooked directly to the shredder.

My wife and I were sick from stress and with BOFA not at all working with us, we had no choice but to hire a company to help us out of our situation.

July, 2009

I did some research and decided to hire Pacific Loan Solutions (PLS) owned and operated by Jeffrey Torrez and Wassam (Sam) Ismail out of Riverside. The attorney on staff was Zachary Gonzalez LLC. I went to their location for a free consultation and they said they specialized in loan modifications, I qualified based on my criteria and they said they would be able to help me with a loan modification. I paid the company $5407.00 to do the work (1.5% of the total amount of the loan to be modified). Strange I thought but desperate. Over the course of several weeks I emailed and faxed them all the information they requested.

Months and months and Trustee sale date postponement after Trustee sale date postponement went by and nothing was happening. I was getting further and further behind on payments. BOFA would not even accept payments at this time until I came up with the full arrears. Months later after hiring PLS I got a one page form letter from BOFA stating *** MODIFICATIONS ARE NOT AN OPTION *** that our loan was non modifiable due to the fact that the investor (Wells Fargo) will not allow it. Did Pacific Loan Solutions know this and not tell me to scam me out of my money? The answer in yes. The company had an "A" rating with the BBB when I hired them and now an "F" rating. PLS shut their doors and Jeffrey, Sam and Zachary disappeared. Once again we were at a complete loss with seemingly nowhere to turn.

July 2010

After several attempts trying to explain to BOFA our situation they still were falling back on the excuse that Wells Fargo does not allow modifications, I was forced to hire another attorney. Through the state bar web site we found a reputable firm, Keefe Roberts & Associates. After a consultation Keefe was convinced that BOFA was up to something strange. We paid Keefe Roberts $2000.00, in which every dime they earned only to have BOFA send a letter to them stating that my loan was non modifiable and it wasn't an option because the investor Wells Fargo doesn't allow modifications. Keefe Roberts was even confused. Keefe and I started talking about different options, i.e.: (Lawsuit against BOFA) not an option as it would cost me ($10, 000.00) or more, Restraining order against the Trustee sale ($2500.00), Chapter 13 ($4000.00) or Short sale, ($1500.00) or of course walk away.

Don't get me wrong, Keefe Roberts is a good fair attorney but why is BOFA making me go through this nightmare? You would think BOFA would like to start getting payments from me?

My wife and I decided that we want to save our home and a chapter 13 seemed to be the best way out of this mess so we took that course. I put Keefe on the shelf and went after Zachary in hopes to get my money back so I could pay Keefe for the chapter 13 fees.

August 2010

A friend of mine and I found where Zachary Gonzalez (former PLS attorney) was practicing and confronted him in a public arena demanding my money back. He refused to refund me stating he simply did not have it, and an argument ensued. Police were even called. Finally Zachary offered to provide me the services for a Chapter 13 and court representation free of charge. I scheduled an appointment with him and the contract was agreed upon. The contract stated that Zachary Gonzalez would perform the services required for a chapter 13 free of charge. I contacted Springboard and paid the $45.00 fee to complete the online certificate course for pre-petition counseling for chapter 13. I wrote him a check for the amount of $274.00 for a chapter 13 court filing fee. Relieved I waited patiently to hear back from him.

Well that's just great now I have to call Keefe Roberts and tell him, "you know Zachary, that guy who stole fifty four hundred bucks from me, well now he's going to represent us in court". After notifying Keefe about what had happened I had a sense of relief that Zachary would make good on his promise and maybe things were starting to look up for us. Rightfully so Keefe probably thought we were nuts, however I had no choice and I did not have $4000.00 to pay Keefe for a chapter 13.

A couple of weeks went by and I had not heard back from Zachary so I decided to leave work early and go down to his office in Riverside. The secretary of the building told me she had not seen or heard from him for a couple of weeks and a lot of people were coming in asking the same question. Weak in the knees and a stomach ache I went home and later on found out he was disbarred. Evil forces are working against us once again.

Soon after, the court dismissed the case because of non activity. Thanks Zachary oh and thanks BOFA!

Now without an attorney to represent me in court and the lack of knowledge and paperwork it took to represent myself in court and the fact that 95% of all chapter 13 cases that are self represented are denied by the courts I turned back to Keefe Roberts. I wrote another check to Keefe for the amount of $2000.00 in which he continued to try and get BOFA to modify our loan to no avail.

At this time Keefe Roberts wanted to continue on with a chapter 13 but without BOFA Working with us by modifying my loan and adding my arrears to the back of the loan it seems to heavy of a burden for me.

Keep in mind by this time I am $9726.00 plus numerous days off work trying to get BOFA to modify my loan when all BOFA needed to do was help me out with my mortgage back in May of 2009. $9726.00 is 6 months of my mortgage payments to BOFA!

Why didn't BOFA tell me that modifications were NOT an option up front. Instead they lead me on for months and months allowing me to believe something was happening when actually nothing was happening. If I would have known up front that modifications on my loan were NOT an option (which I don't believe this as being true) then I could have taken a different course which would have landed me in a much better situation now.

A simple one page form letter from BOFA stating modifications are not an option is simply not enough information for me or my attorney for that matter. I thought that BOFA by law was suppose to work with the buyer by modifying their loan (if necessary) providing they have income. Wait according to BOFA you don't even need to have an income for them to work with you. Sure my hours got cut for a while but I never lost my job!

I went on (http://homeloanhelp.bankofamerica.com/en/loan-solutions.html) and here's what they say.

"If you're having trouble paying your mortgage, the following home loan assistance programs were created to help homeowners stay in their homes and make their payments more affordable. Let's work together to find a home loan assistance solution that's right for you."

Option 1: Refinance
Option 2: Home Affordable Refinance
Option 3: Home Affordable Unemployment Program?
Option 4: Home Affordable Modification
Option 5: FHA Home Affordable Modification
Option 6: Home Affordable Second Lien Modification
Option 7: Forbearance
Option 8: Home equity Assistance
Option 9: Reverse Mortgage

My wife and I even spoke with a HUD counselor who said she would take our information and give it to BOFA and that she would get back with us. We never heard from that lady again.

Of course this letter is an abridged version and I left out many small details, but in a nutshell you get the idea. Over the course of the last 18 months of hell starting back in February, 2009 I have learned a lot about a lot of things that most people should never have to know in their lifetime. I understand that it was I who fell behind on my mortgage payments back in February of last year but I never thought it would come to this. Further more I thought that's what the HAMP program was all about, Making Home Affordable Program? I am a hard working middle class American who does not rely on free government handouts to get from day to day like some people do. It was my understanding the Federal Government bailed out BOFA and set up laws forcing BOFA to use the money to help folks like myself. I was never offered that opportunity. All I ever wanted was to get back on track and current on my mortgage and to build up that sense of security I had before this nightmare occurred. It seems to me BOFA wants my home because they have no desire to work with me and start receiving payments?

I will not give my home to BOFA without a fight.

Well, once again, here we sit with a December 2nd trustee sale date looming over us and again at a complete loss with seemingly nowhere to turn.

Do I pay more of my hard earned money to high priced attorneys or would Bank of America rather have it?

Thank you for reading this letter.

Derrick L. Marquis

[email protected]

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