SORRY SORRY SORRY the worse company I have every dealt with in my life. LIES LIES and MORE LIES. Customer service is a complete joke, they act like they care but nothing never gets done. We have been waiting for three months for them to send someone anyone out to bury a orange line that was suppose to be here for a few days at the most according to there guy who put it out here. It goes from back of house all the way to the front yard real nice. I have been contacted by liars in the company who all say the same thing so sorry we will have someone there shortly. We even had one of their guys come to the house and say he was sorry and understand our frustration but he had to get someone else to bury the temporary line. That has been weeks ago. To review they lied about when they would come to hook up the service the day they told us no one showed or called we had to drive across town to the sale office. Next the internet speed which was promise is not the one we got, AND WE FOUND OUT LAST NIGHT THAT IT HAS BEEN A RECALL ON WHAT WE GOT. Wow what a company. Century Link gets our money every month and gives us lies in return.

I couldn't pay my December bill on time, so on the 26th of December Centurylink called and I answered. I told the man I could pay on the 29th of December and he said well i will extend it to the #rd of January. I said thanks. On January 3 i went online to pay my bill and it said I had a $0 balance. So I did a live chat and asked the man why I had a $0 balance and he said a payment was made there was nothing more I needed to do and again I asked if he was sure and he said yes. I thought (like most would)that a lil Christmas miracle had happened and that they had zeroed out my balance, maybe as a way to say thanks for being a loyal customer(especially since they only offer deals to new customers and the current ones just get screwed). A week later my bill is back and I am getting shut off notices. I call and they said that I arranged a post dated check(which I wouldn't have done because I dont' use that account anymore because it never has money in it). They pretty much accused me of lying, got smart with me and when I asked for a supervisor they gave to someone who was not a supervisor but didn't tell me until after I had wasted my time telling her my story. In order for me to get back the 2 overdraft fees THEY caused I have to contact my bank and then they will give me a credit. I don't want a credit I want MY money back in MY account that I didn't authorize. When I asked for a copy of the information stating i had gave them my account information on December 23 authorizing a post dated check they claim they are not allowed to do that or to give me the name of the person I supposedly talked to. I only spoke to 1 person and I never gave him my checking information. Centurylink is crooked and I am urging all to stay away from them. I am contacting my local news and newspaper to see if they will do a story on these crooked people.

I switched fro COX phone service to CenturyLink when I moved. BIG MISTAKE! Turns out "unlimited long distance" service they offer is not really "unlimited" at all. Cannot use it to dial conference numbers - never explained that to me when I signed up for it. Cox does not have this restriction. So I changed my service to a thousand minute a month plan for an extra $29/month, but a bundle including voice mail, caller ID, and other services was not available with that plan so my total cost basically doubled from what I was originally quoted - BIG SCAM! To make matters worse, they didn't process that order correctly anyway and they suddenly cut off all long distance capability. After two days, I'm still trying to get my long distance service turned back on - no one, literally no one there seems to be able to fix the problem although at least three people in customer service, repair, and the "fraud detection" department have all told me it's fixed. Guess what, it's NOT!! It isn't the long distance problem that's so aggravating, although that's pretty bad, it's the completely inept customer service. I research and write about technical support for a technical support association - this is one of the worst examples of customer service I have witnessed.
DON'T USE CENTURYLINK FOR TELEPHONE SERVICE - USE ANY OTHER ALTERNATIVE.

So I made an error when I made my electronic payment by a factor of 10. I called customer service to try and get the overpayment returned. They told me that they can not issue a check for overpayment. They can only do so for remaining balance if I terminate my service. So they obviously do have a method but they do not want too! They say the balance will be applied to future bills. This is over a years worth of bills that it will cover. I have been with them since living in VA along with DSL and 2 lines. Have been on hold for over 16 minutes waiting for a supervisor but I think this is just a way to get me to hang up.
Guess I need to cut my landlines and change to cable for my internet and tell them goodbye as this appears to be the only way to get my overpayment back.

A renter on my property opened a phone account with this company. They didn't pay their phone bill. Now this company is trying to sue me and ruin my credit over someone else's bill. They got my name because of county records that I own the property - THEY DON'T EVEN HAVE MY SOCIAL SECURITY NUMBER (because I didnt sign up with them) AND THEY STILL MANAGED TO FILE AGAINST ME!!! THIS COMPANY FRAUDS PEOPLE THAT ARENT EVEN THEIR CUSTOMERS.