I have been reading all of the complaints against Citimortgage. What a relief to know that this company is awful and I am not the only person experiencing horrible customer service. I am going to do my best to take this as high as possible and find someone to help us. We, like most families experienced a job loss. Applied for "Obama's homeowner's help" in March, as soon as we figured we wouldn't be able to pay. No response or call. Finally, at end of March, called to see status and they said we didn't qualify and that we needed to be 3 months or more behind. Well, who really wants to wait till that happens. Finally got someone who said we qualified for repayment program, but she never noted the account of what she offered us, so we had to do another program that cost more money. Same thing as everyone else complaining...being transferred around for HOURS, being lied to, paying late fees, delinquency fees, and getting it reported to credit bureau. Then, when we call to see why, because we were told under the payment plan they don't do any of that, they said they fix it. Then we find out they haven't and they said representative didn't notate account, then the next rep says, they lied to us and theres nothing they can do. Then we get someone who says they fixed it, but thats what the 15 OTHER reps told us for that last 2 months! Oh and on repayment programs, they don't post your payments til your fully caught up. I agree with whoever said no wonder homes are getting foreclosed, because they give up. They get the run around and NO HELP!!! Also, I've done my research on CEO of Citimtg and no wonder you only get a person in India, that can't even say your name, maybe because the CEO is from INDIA and went to school there! If anyone knows who can help my family please tell me. My husband says if our home gets foreclosed because of this he is going to destroy the inside because it's HIS home and hopes Citi won't get crap for it!! The reps for Citi don't even deserve a job because they are so so horrible. Words can't explain what we have been through and we have done what we need. I have fax confirmations, names and ID# of reps, days and times we call, and still no one can get things on our account straight!

After two years of trying to resolve our mortgage issues with citimortgage, and after believing all their lies. We have a guarenteed purchase offer on our home due to close May 15th, and Citimortgage informed our laywer today that they will not wait until then, they are going to auction our house in early April. So much for wanting to help.

These horrible, horrible, people! I can't possibly tell you what we've been through and there is NO help. They are holding my insurance check hostage. My repairs are going to be complete tomorrow morning and I haven't the money to pay the contractor! At least I had the money to get them started! What if I didn't??? They have played games with me now multiple times, delaying and telling lies. I send what they request and then there's always "something else". They never tell you the full story. NOW, they indicate that an inspector must come to our home (on THEIR own timeframe, of course... no rush!) to inspect our repairs and then write a report and then maybe a couple of weeks later... maybe, we'll get our check. BAD FAITH dealing! What if we didn't have any money to start our repairs? Then they'd never be done, I guess as Citimortgage apparently expect that you pay for your damages and then they'll torture you and toy with you until you have health issues. Dispicable. AND I'm in a hote right now!!! These people are cruel and horrible. Logic and compassion should enter the equation. No wonder their company is in the toilet.

On Aug 25th of 2008 I faxed an Affidavit of Non-Endorsement of a check issued to me by CitiMortgage. The check issued to me by them was never endorsed by me but was endorsed by a Contracter who deposited it in his account at Bank of America. I am out this money and can not seem to get any result from anyone at CitiMortgage
or the Bank of America since then.

I have Citimortgage, but I pay my own property taxes and I have my own insurance company that I have been dealing with for years. I have never had an escrow account.

I have never had issues with my flood insurance until they decided in July 2008 to send me an insurance policy for excess flood insurance. I contacted my insurance company right away. I have a 30, 000 dollar mortgage, Citimortgage said that I did not have adequate flood insurance, they wanted me to raise my flood insurance 170, 000 more. I am now up to a total of 220, 000 in coverage.

Citimortgage created an escrow acct, which I am still trying to resolve since last year. They keep sending me letters threatening foreclosure if I do not pay on my escrow. This is all due to flood insurance and that the reps there cannot resolve any issues. I am re-routed to India, then they transfer me to someone else. My husband, my insurance company and myself have been on the phone with them constantly telling them that I have adequate insurance. We have faxed them policies, spoken to reps, they keep telling us that it has been corrected and the policy canceled, I will be receiving a confirmation letter. Guess what, I never receive it.

My most recent call was today and the rep says it will be resolved, my insurance company needs to re-fax the policy (the 10th time or more, I lost count). This has not been resolved, I will still be waiting.

This has caused such aggravation in my household that my children are beginning to feel it. They have started to hit our credit, they are charging late payments (which are not late), and we can't forget they are also charging to send an inspector to the home to see if it is vacant. There has to be something that we can do to stop this harassment. It is not fair, everyone is feeling this not just the banks. Hopefully someone can read our letters and resolve these issues before they get worse and more families become homeless.. Thanks for reading.