Cancelled service June 2, 2011 - was told that a refund was due as I just paid my bill. Refund would be processed once the cards from the satellite receivers were returned to Direct TV. On June 28th a statement from Direct TV indicated a credit balance of approx. $ 74.00 and there were no additional charges shown for movies or other items ordered, as indeed non had. On July 3, 2011 I received an email indicating that my Direct TV account was past due and that I owed approx. $ 258.00. I called and talked to three different reps and learned that these charges were for adult movies supposedly ordered on May 16, 2011 through the satellite receiver in my living room. I explained to the supervisor (badge # 62) that it was not possible for this to happens as no phone lines are connected to any of our receivers and that we only order via the Internet. I was told this did not make any difference and that the charge was valid. I asked to speak to the supervisors supervisor and was told to file a written complaint with the President of Direct TV in Colorado.
If these folks would have taken the time to review our ordering profile for movies and or other services they would have seen that we only order over the Internet - we never order adult/porn items - we typically order 2-4 movies in a month and they are primarily on weekends. Their assertions about us ordering a bunch of adult films doesn't match up to us - I think they have got our account confused with someone else.
The other interesting thing is that the statement on 6-28-2011 did not show these charges - Direct TV NEVER takes nearly 6 weeks to sort out extra charges for movies and get them on our account? Something is wrong here and it not me!!

I continuously have issues with Direct tv service. It goes out for 5 to 6 hours at a time for no reason. Sometimes even days. Too many 771 signals which means problems with satellite. I have had this problem for months on end and it hasn't seemed to change. I pay direct tv but I have to talk to a seperate company (Multiband) about my issues. I live in an apartment so I feel like I don't get outstanding service. This company cannot handle wheather issues either. I chose this company by default because dish I didn't know much about and comcast was not available in my area. It goes out so much and comes back in on its own that sometimes you feel relieved and it forces you to cancel service calls, only to become a tease and go out yet again. The service techs know little to nothing. They use tape on the dish to fix major issues. Can you say lazy? If you are looking for okay customer service, poor service and good con- artist choose Direct Tv. If you are looking for descent customer service, excellent (tv) service choose Comcast. My opinion only.

We changed from Dish to Direct TV November 30, 2010 because we had a package deal with AT&T and their personnel kept telling us we could get a big discount if we change to Direct TV which was a joke. When Direct installed their equipment one of the cables was bad and we started having audio problems. Everytime we called and reported our problems they would say it must be out TV. Well after seven months they finally sent a technician that knew what he was doing and he found the bad cable that was causing our problems. So far it seems to be working ok. I think Direct should make restitution for these seven months we have had this problem or let us out of this lease so we can go back to Dish.

In April of 2010 we signed up for Direct TV Extra package with a DVR system. Fast forward to June 2011. Due to no fault of my own (due to a septic problem the home I had been living in was about to be condemned) I found myself having to move. The only place I could find did NOT want any satellites placed on the property or any holes drilled through any exterior walls. So because I can no longer use Direct TV service they are charging me $180 early termination fee.
That is not even the fun part. The day after we cancelled the service I get 3 phone calls (they are not to call my phone only my husbands). Call 1- 9:45AM the idiot representative ask me why we cancelled our service. I proceeded to tell him and he stated and I quote... "Your landlord can not legally tell you that you can not put a satellite dish on the house you are renting. That is against FCC regulations." Being that I am a property owner and have been renting out my house in Iowa for the last 4 years I called him out on his shear stupidity. HE HUNG UP! Call 2- 12:50pm- I didn't answer. Call 3- 3:41pm The gentleman was nice and listened to my reasoning told me how sorry he was to hear of our situation and thanked me for using their service.
Later that night after my husband and myself talked about the phone calls he called Direct TV to complain about my first call. Customer service rep-1 didn't want to get a supervisor or manager for my husband to talk to then said she would, put him on hold. From there he was routed back to the call menu where he was directed to Rep-2 Who continuously was telling my husband to call down and stop using bad language... he never raised his voice or swore once during their conversation. She finally agreed to find a supervisor but he was to busy to deal with the call.
In close I highly recommend that NO ONE SHOULD EVER USE DIRECT TV!

June 2011 I bundled Qwest with Direct TV I was suppose to get 3 HD receivers with my package at N/C. They installed 3 standard receivers and I was told Qwest made the error and it will cost me $99.00 to install the correct receivers. Qwest said once they place the order they cannot retrieve it. Direct more or less told us we should not order service thru
retail ( Qwest). I did talk to direct before installation and was told that I would have 3 HD receivers installed at N/C. Direct TV response after installation is they cannot fix an order and that representative should of directed me to Qwest but still is not their problem. Qwest sends me to Direct again that wants paid to install the correct receivers. In other words after they have me signed up for 2 years they could care less. I am counting the days to cancel this service and I will never buy service from this Company and I would never go thru Qwest to bundle anything.