I discovered that Direct TV did not install HD after 2 years of paying for the service and they refuse to come out to correct the problem unless I pay for a service call; they refuse to refund my money and refuse to remove the charge from my bill.

Started with Direct TV, picture was so terrible had to order a HD receiver. Without me signing any papers or them verbally telling me I was entered into a 2 year contract. Bill went up to $90 a month WITHOUT any premium stations. This is so much more expensive than cable and the service quality was junk so i switched to cable only to find out they are hitting me with a $200 cancelation fee! To which i never signed anything or them telling me. It not worth the effort for me to fight it so im just paying it. I WILL NEVER USE DIRECT TV ever again.

I have had direct TV for over 6-7 years. Will about 4 weeks ago one of my receivers gave out and I had to go to Best Buy to get a new one, I told the sale person that I just needed a cheap box; he did sell me one for $65.00. (The sale person did not point out there is a 2 year contract with the box). Now I get home, open the box all that is inside the box is the receiver, a remote and the manual about the receiver, no paper about the 2 year contract. I call DTV to activate the card. I talk to a customer service person for 15minutes and she never said that, by activating the card I would start a 2 year contract that comes with the box with DTV. So now my wife wanted to get FIOS. And she did. So I call DTV to cancel my service with DTV, and I was told I would have to return the receiver that I really leased. I was mad that the sale person never told me it’s a lease. And this customer service person did not say anything about the 2 year contract being broken by canceling the service. So I returned the receiver. Will I just get a statement saying I would have to pay Direct TV $300.00 for breaking a contract? I call DTV and was told that no paper work is need for this contract. It’s just there. This contract just came out of the blue sky above. I told DTV that no one said a word about the contract, not the sale person at best buy, not the two customer service rep’s at DTV. I will not pay the $300.00. Any other parts of the Statement I got from DTV I have no problem with. Just the $300.00/ 2 year contract BS

my 86 year old dad signed up for services with direct tv and they helped themselves to his credit card for 500.00 he was so frusated with their service he cancelled in 2 weeks. Not knowing the yet of 500.00 overcharge. n29.99 a month is almost 600.00


--------------------------------------------------------------------------------

Date: Friday, July 24, 2009 1:30 PM
From: DIRECTV Customer Service <[email protected]>

To: [email protected]

Subject: RIP OFF [Reference #: 090723-001121]

--------------------------------------------------------------------------------

Subject
---------------------------------------------------------------
RIP OFF


Discussion Thread
---------------------------------------------------------------
Response (Mabel Lyn V. - 100094647) - 07/24/2009 10:30 AM
Dear Ms. Kathy,

Thanks for writing. I understand your concern about the charges on your father's
DIRECTV account. I just want you to know that the your father agreed to sign up
for the service but then disconnected it within the agreement period so an early
cancellation fee was billed.

Please know that DIRECTV significantly discounts the price of equipment and
installation so we ask customers to agree to a programming commitment of 12-24
months effective when they accept and activate service. I see that you activated
equipment on 05/04/09 and at that time your father agreed to a 24 months of
programming agreement. Since the account was cancelled the fee was charged.

For more information on programming agreements please visit our web site at
directv.com/agreements.

Moving forward, under the terms of the DIRECTV Customer Agreement, when the
DIRECTV service is cancelled all outstanding charges are billed to the method of
payment we currently have on file. The Customer Agreement is available online at
directv.com/agreements. Please see the “Payment Upon Cancellation” section for
more information.

We have found that the fees we have billed are correct and valid. DIRECTV is
unable to honor your credit request.

Thanks again for writing.

Sincerely,

Mabel Lyn V.
Employee ID #100094647
DIRECTV Customer Service

Catch up to 14 games every week this fall with NFL SUNDAY TICKET, now available
at directv.com/nfl.

Customer (KATHY KATHY) - 07/23/2009 06:50 AM
MY 87 YEAR OLD FATHER ORDERED YOUR SERVICES, AND DIDNT LIKE IT, DO TO BEING
UNFAMILIAR WITH THE NEW STATIONS AND ALL THE COMPUTEIZED PROGRAMING.hE HAD
SERVICE FOR MAYBE A WEEK, I JUST WENT THROUGH HIS BILLS AND YOU CHARGED HIM
ALMOST 500.00. THIS HAS TO BE INCORRECT THEY DIDNT EVEN GIVE HIM A DISK THEY
USED HIS NEIOBORS OLD ONE.THE BILL IS ON 5/26/09 CAN YOU PLEASE BRING YOUR
ATTENTION TO THIS ACCOUNT AND REIMBURST HIM...fRANK LEAR 8473 MONROE AVE
CINCINNATI OHIO 45236...513-793=1003


[---001:001815:33124---]


--------------------------------------------------------------------------------


Legal Notice | Privacy Policy | Do Not Call Policy | Corporate Information | Contact Us

©1997-2004 Cincinnati Bell Inc. All rights reserved.

Worst company I ever came across in U.S.A, all my collegues are using Dish right now after they got tired of Direct TV, they switched to Dish. I still can not switch yet, you kown, if I want to cancel right now, $480 charge will be post immediately!!!

I get Direct TV ordered, and found an un-authorized charget for more than $200 on my credit card, 4 days after I ordered online, even before I install and activate them, Are they just crazy for Money only?
If I still can be given another chance, I will choose Dish, even comcast, instead of Direct TV, or I just stop watching TV if this is the only brand left in the world!!!