My mother moved from her condo and had Dish for approx. 10 years. I took over her condo and attempted to reinstate service. I was transferred 7x before being dropped, after having explained this and exactly what package I wanted. I called back and was transferred 3x after the same. When I finally reached someone I requested that I not be transferred, but was instead put on hold for 25 mins. They said that because my mother and I shared the same last name (shame on her!) and other customers had violated procedures by cancelling service and reinstating under another family member's name to get special offers, I wouldn't qualify for the promotional offers for my new move until after 90 days. Instead, I would have to pay $350 leasing fees upfront, even though the dish and receiver were already purchased by my mother. The exact disbursement of that $350 was not made clear, but I think some went for taxes, installation of the already installed equipment I have, new shoes, etc... I could have owned the equipment for the same price, but why pay for what was already purchased and given to me? Besides, I don't think the latest accessory this fall is the Dish Network Chapeaux. Being in a customer service related position myself, I realize there's a learning curve and not everyone is cut out for it...but it is a reflection on the company and with unreasonable policies as these and poor customer service, they will be doomed for failure.

apart from several earlier trouble i had with dish network customer care representatives this is the latest one.
i call dish CC (customer care)in October 2010 regarding any free offers.the representative told me abt free starz for 3 months n HD free for 3 months, i happily accepted this offer and then i asked abt any hindi(south asian channel offer)n she told me abt single channel offers n i asked her if i add only one music hindi channel then what will b the installation of satellite charge.
she said as i m under monthly service plan ($5per month)there will b just $15 one time fee.
i asked her 2-3 times abt this n every time she said there will b just one time fee of $ 15 for technician visit.i opted for this offer n got my desired music channel after 3 days (off course technician came n installed new satellite antenna).
now toady i got monthly bill of $169 ($119 more than my actual monthly bill).
i called again to cc n she transferred my call to her supervisor(this one very rude) she after listening to everything said that this is physical charge which cannot be adjusted or credited n i have to pay this .
i told abt my conversation with cc abt this installation money(that there wont b ny installation charge as we are under service plan), this supervisor said that since i don't remember that particular cc operator id or her name that means there's no record of my conversation with her n no proof of what i m saying so she according to her business rule cannot go by "what he said or she said line".

i asked her about recorded conversation on there data, n she told me tht if ny conversation is recorded it will b for 3 days n by now it will b deleted.
i asked her to check the operator id who signed off notes in my account, she said there are 3 cc's n she cannot ask each of them(come on its just 3 operators not 30).n more over she said i how i cannot remember operator id n name n can remember all this conversation with her(i talked with different operators every time n how and why shud i remember each of there names?)
so i got that she is not going to loose her end and any how i have to pay this money then whats the point in arguing with her(which she was ready).

After nearly ten years of service, I disconnected my service with Dish Network. The reason? They wanted to charge us $95 to come fix their equipment!! Are they insane?? Do people actually tolerate this?? Why in the world would I pay them to fix equipment that they own? They offered me a warranty plan for their equipment at the rate of $6 a month!! If their equipment needs a warranty plan they should be the one purchasing it from the manufacturer! When I informed them I would not pay the charges and to disconnect my service, they offered to waive the charge for this time only. Told them not interested and to disconnect the service. Then they told me they would send boxes for each piece of equipment with a return label in each box but if I chose to use the label they would charge $15 for each one used!!! Are you KIDDING me??? The GREEDY BA>>>>DS!!
Told them if they wanted their equipment they would need to send someone to pick it up at no charge to me.
Boy do think I'm going to ask for a receipt?!!!

Saturday morning oct 30 we woke up to an error message on our screen that said smart card is not inserted correctly..so obviously we thought somehow the smart card must of come out of the insert . so we took it out waited a few seconds then put the card back in. but didnt help still saw the errror message so we decided to unplug for 15 seconds then plug it back in still nothing.so our next step was to call tech support but they were no help @ all just simply told us that a technician could not fix the problem & we would have to wait for a new reciever to come in 3 to 5 days by this time i was furious not only would we have to wait 3 to 5 days for tv but i was sure they would charge us for the days we didnt have service so i was kind of a smartass to the representative on the phone which by the way they deserve to be treated like the lying assholes they are. thank god it started to work a few hrs later so i canceled the order for the new reciever. but much to our surprise we woke up once again to an error message saying the smart card is not inserted correctly. so once again i got on the phone to the not so helpful sarcastic tech support & told them our problem. they said the reciever was still on its way after i told them to cancel the order! do these people ever listen to theyre customers??????? & that i was not allowed to cancel anything which to me is a bunch of bullshit. so now im back to waiting 3 to 5 days for a hopefully new reciever that works (which by the way the reciever we have now is only a few months old) & in which we have to set up ourselves what a surprise haha i think all of dishnetwork customers should get paid for all the time we spend screwing around with the tech support going in circles never really correcting theyre problems & acting like they have no fucking clue what the hell is going on even though they are being paid to know!!! they owe us labor charges for everything we have to deal with..Im not a technician with dishnetwork so what makes them think i can correctly set up a reciever get off your lazy ass's & actually do something!!!

I have contacted Dish Network numerous times asking why NEW customers can get reduced and special rates.
Exisitng customers can get these "specials" only by upgrading existing service at an additional cost.
Emailing customer service at Dish only gets me nowhere. They tell me to check the "specials"
for existing customers. These are not "specials". They cost more than what I'm paying now.
When questioned who I can talk to about the problem, my emails are then ignored.