JC Whitney
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Category: Services
Contact Information
United States
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JC Whitney Reviews
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Donameche
June 26, 2011
Could care less about part not included
I ordered a 4 inch lift kit for my sons Jeep, on May 21, from the yahoos at Rough ountry for $550.00. Course they took there money and it came three or four days later, so my son had a friend at a garage do it the next day. Wouldn`t you know it was missing the rear track bar bracket, so I called them the Friday before Memorial Day needless to say I still haven`t got it oh they don`t ship on the weekends wouldn`t you think a company that made a mistake would try to make it up as soon as they could oh know not nowadays when we get around to it, so four calls to Whitney and Rough Country oh it got shipped yea right so in the mean time my son can`t use his Jeep and he`s paying storage fees, pretty cool huh, no wonders we get work done in other countries, they probably do there work, not like the slugs over here.
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Straight stuff
May 26, 2011
Item not shipped
Brake pads were the second of two items purchased. The first item was delivered in good condition with the brake pads to be shipped directly from the manufacturer by a certain date. When I was not notified of shipping of the pads on the date indicated, I inquired of status via email and was informed I would be contacted with 24 hours, which passed without notification. Two more times I was notified via email that I would be contacted to no avail. I was then informed the item would be shipped in about a month and I subsequently cancelled order. This company seems to have a philosophy of not being honest and upfront with customers and wasting their time. They lost me as a customer.
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Bilibire
March 24, 2011
They refuse to refund my money or send me my product.
On November 26, 2009 I ordered a service manual for a TBird. Inquired about the order several times and got the run around. This company is a rip off and I am going to see what the Attorney General will do for me. They refuse to refund my money or send me my product. I regret ever dealing with JC Whitney.
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Subbelume
March 23, 2011
This is the poorest service I have ever seen
I ordered accessories www.jcwhitney.com for my husband’s truck 3 times and the first two times they had no record of my order. When I went to track it yet my credit card was charged. The third time I ordered I was told it would be shipped within 6 days, today I called to track shipping again and was told they were all being shipped separately between 1/10 and 1/23. This is certainly not 6 days. I will never shop jcwhitney again and I will tell everyone I know not to shop with jcwhitney. This is the poorest service I have ever seen.
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unhappy camper1976
December 10, 2010
Poor disclosure
Order a Tonneau cover for my truck through JC Whitney. The order status stated item was shipped 3 weeks prior to my first inquiry. Never received merchandise and called 4 times. Twice they told me they would need to see if the item actually shipped and that they would return my call. They never responded. The 3rd time I demanded a refund andf they told me I could not have a refund since the item was listed as shipped. I explained that I had not received the item. They told me that they would call the manufacturer of the item to determine the actual ship date. Never called me back. Finally the 4th time I called and raised bloody murder they told me the item was on backorder. If the item was on backorder then why did my order status say it was shipped almost 4 weeks ago to this point? In fact, why did my order state the item was shipped at all if everytime I called they stated that they had to see if the item was actually shipped?
This is an all too common dirty trick. They know if they list the item on backorder then you will be likely to find the item at another retailer rather than wait, so they list it in stock and then give you the runaround for weeks. They told me my refund could take up to a week . This should be fun. I will NEVER do business with this company again.
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Maison
August 20, 2010
Seat covers not properly advertised
Surefit seat covers do not tell you the sides, seat back and head rests are nylon. J. C. Whitney makes it abundantly clear they do not care. The covers are no more than glorified slip covers.
The only ad describes the one material but not the nylon.
I was referred to the surefit seat covers by an online salesperson, after telling them I did not want the appearance of cheap slip covers bought at a department store. On other occasions I have purchased such covers made to custom fit with contrasting colored material of the same nature for the sides and headrest. Sound business would describe if other materials were used.
When I contacted a customer service representative on line there was not even an acknowledgment that the information given in the ad was lacking. "That's just the way they are made" was the only response.
So I have glorified slip covers for $150.00 and Whitney has made sure I will not consider buying anything from them again, and will be sure to describe my experience to anyone I know who would consider buying from them
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Tony-V
May 30, 2010
Lowest Price Guarantee
I received an online advertisement from JC Whitney today offering a 20% discount on their inventory. They also said they would provide a lowest price guarantee which sounded like a good deal to me. I went online and chatted with a representative and told her that I had found a lower price for an identical product. She told me that the price I received from the other website (sportsmansguide.com) could not be matched. When I asked why, I was told they had the right to cancel the offer at any time without prior notice. Was the offer selectively cancelled for my situation or does it apply to anyone else purchasing from them from this day on?
They solicited me for business and offered an attractive incentive to buy from them. I attempted to take them up on their offer only to find out they had no intention of honoring their offer. I believe it was a SCAM! They had no intention of matching the lower price probably because they would have either not made enough profit or would have lost money in the deal. I believe they should not offer something they do not intend to deliver. I will never buy anything from JC Whitney again and I have been a customer for over 40 years. The saying 'buyer beware' is so true. I have a complete transcript of the 'chat' so I can prove my complaint.
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manterspoint
January 5, 2010
order never received
I ordered seat covers for my son-in-law's new truck...email confirmation said they would be shipped Dec 23rd. I knew I wouldn't receive them in time for Christmas, but assumed they would arrive soon after. It is now Jan 5th and there is no sign of the seat covers. Fortunately they have not charged my credit card. I called Dec 28th and was told that the seat covers were coming directly from the manufacturer and the JCW would email them and let me know. Nothing happened. Well, ok, maybe the manufacturer is closed the week between Christmas and New Years. So, I called on Jan 3rd. They told me they would send an email to the manufacturer. I pointed out that they had said the same thing a week earlier and suggested they PHONE the manufacturer. I was told I would receive a reply that day..never happened. I called twice on Jan 4th. The second phone call was hilarious...they young woman in customer service explained that the problem was that the manufacturer was "way far away in California". I explained to her that there is, in fact, phone service to California, and explained that I was speaking to her from way far away in Massachusetts. So, today, Jan 5th, I called again and had a very reasonable person who explained that all would be taken care of as soon as possible. I just read the email they sent me in response...guess what...they sent an email to the manufacturer!!!
Do not order from this company, this is just a huge run-around!
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Kimberly Irvin
December 31, 2009
Lied about shipping dates
I ordered accessories for my husband's truck 3 times and the first two times they had no record of my order when I went to track it yet my credit card was charged. The third time I orderd I was told it would be shipped within 6 days, today I called to track shipping again and was told they were all being shipped seperately between 1/10 and 1/23. This is certainly not 6 days!!! I WILL NEVER SHOP JCWHITNEY AGAIN AND I WILL TELL EVERYONE I KNOW NOT TO SHOP WITH JCWHITNEY. this is the poorest service I have EVER seen.
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PinkPanther
December 24, 2009
claimed order shipped.I never got it
On NOv 26, 2009 I ordered a service manual for a TBird. Inquired about the order several times and got the run around.
This company is a ripoff and I am going to see what the Attorney General will do for me.
They refuse to refund my money or send me my product.
I regret ever dealing with JC Whitney.
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