metro pcs stopped selling a phone because of too many complaints. would not send recall on phone but e-mail stopped working on phone out of the blue and now they want 5 dollars a month for the service because of the brand of the phone even though people with the same plan but different phones do not have to pay extra for this service.

About a month ago the phone screen turned blue with an error about some port couldn't be found. Couldn't turn the phone off took the batter out and still the same thing happens. We go the local office and show them what is going on and they said oh this is under warrenty and it will cost $11 to get a refurbished phone. So we order it and they say it will be about a week for the phone to come in. After a week we go back into the store and they tell us oh we forgot to order the phone so they tell us we will order you another phone and it will be here Wednesday 02/24/10. I call the store today 02/25/10 to be told that it might be here some time next week not real sure. I explain this has been going on for almost a month now and I have been paying my bill on time never late. He said oh, what do you want me to do. I said I need this phone. So needless to say still no phone but still have to pay for the service so that I can keep my other phone in service. Tried to call corporate and got no where with them. I have been with Metro PCS for over a year now and its been one problem after the next with these folks and customer service is just as rude.

I tried to purchase a cell phone online with metro pcs.They said my card needed a sigature and could not proceed with the purchase.Then they sent me a e-mail telling me my card was not charged.They LIED ! They charge my card four times for the amount of 48.07 which came to a total of 192.28 and I live on a fixed income so I can, t afford to get robbed. Thank you for helping me!

I purchased a phone and accessories through the Metro PCS website and when I got the package there was NO PHONE, only the accessories. There was an invoice saying that they sent a phone and the accessories so the phone should of being there. I immediately called Metro PCS to let them know about my issue. Well my issue wasn't resolved and it has been over a week now and still they haven't resolved my issue. As i talked to multiple "Costumer Service Reps" or so they call their service, I have gotten different answers and yet nobody seems to care, I even talked to a supervisor and all he said was to fill out an online form. Well I did and finally they sent an e-mail saying that a replacement was going to be sent the next day, there was no other information on the e m-mail.
I have called their 888 8metro8 number as indicated the by the e-mail detailing my purchase but unfortunately when I have called them they say that they have no communication with the shipping department. After paying for three day shipping through FedEx, I got my phone over a week later and Metro said there wasn't anything they could do. When I got the phone I attempted to activate it and their system said it couldn't be activated. I called to talk to an actual person and they said I had to go to a store in order to activate the phone. I went to the store the next day and after waiting about ten minutes I was finally told that they had to fill out a form and that I had to wait another 24 HOURS in order for them to be able to activate my phone. Well, let me tell you they didn't wait until I received my order in order to charge my credit card. I have gone almost two weeks without a phone and yet they don't want to take responsibility for any of their wrong doings. WHENEVER I TALKED TO THEIR COSTUMER SERVICE AND EVEN THEIR SUPERVISORS, THEY CONTRADICTED THEMSELVES IN MULTIPLE OCCASIONS AND NOBODY SEEMED TO KNOW WHAT THEY WERE TALKING ABOUT. THEY HAVE REALLY BAD COMMUNICATION SKILLS, THEIR SERVICE IS HORRIBLE. NOW I WANT TO CANCEL MY ACCOUNT WITH THEM AND RETURN THEIR PHONE (WHICH HASN'T BEEN ACTIVATED) BUT I AM AFRAID IT WILL TAKE FOREVER TO GET A REFUND!!!
THEY LIE THROUGH THEIR ADVERTISING, THEY WANT TO CHARGE YOU FOR EVERYTHING!!!
DON'T DO BUSINESS WITH THEM, I CANNOT BELIEVE THAT THIS KIND OF COMPANIES GET AWAY WITH SUCH FRAUDULENT BUSINESS, I THOUGHT THIS ONLY HAPPENED IN THIRD WORLD COUNTRIES.

I have been trying since Dec 18th to contact someone regarding my payment recent subscription plan change. There is absolutely no website other than the one to pay your bill.
The only way to contact them is if you drive to a service center.
That is what I did on the 18th attempting to make instant payment before my phone was disconnected.
I was told the store only took cash for payment.
While there, I asked them to change my plan(wanted to decrease amount and was told that would be taken care of.
I went home and online and proceeded to make a payment. I assumed it was still the amount I was paying and paid for that amount. $15.00 less than I had been paying.
Shortly after 'that I was notified that I had made a recent change in my subscription and I was to submit that new amount or my phone would be shut off.
I texted the company stating that I had already paid my bill and that payment was made (assumed that I would just have +balance for next months bill. I stated that they better not discontinue service until paid or I was quitting company.
three days later and my phone service is still not on.
I work midnights and am unable to go to service centers constantly.
I am done with this company!