T-Mobile
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Category: Services
Contact Information
9838 Kester Ave., North Hills, California, United States
Phone number: 626-318-8131
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T-Mobile Reviews
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Translover
November 30, 2009
Terrible experience
I was most distressed to learn that T-mobile had gone into my account and taken money out that was in my account to pay my mortgage. I called this place and spoke with a man named John who informed me that the draft was authorized and I informed this person that no one who had authorization gave them permission. This man went on to say that my wife gave them permission and when I informed this man that my wife did not make this authorization he informed me that someone did. My wife and I would never give them authorization on a non pay week simply because only the mortgage comes out on those weeks and nothing comes before the mortgage except God. I asked to speak with a supervisor and was informed that none was available, I asked for the Corporate Headquarters telephone # and was informed that he didn't know it. I don't understand how businesses can treat us so unfairly, when I was a kid growing up businesses did everything to keep their customers. Now it seems they only want to get over on you.
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1977L
November 29, 2009
Don't know what they are doing,they lie
T-mobile lie's alot, and the ceo of the company does nothing about it.
Headquartes T moblie in Washington.
They also are rude and does not know how top fix phones,
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tundra1
November 24, 2009
No Coverage
For about 4 months I had no service in my area with T-Mobile. After calling them about 20 times they said a new cell tower was going to be put up in 4 months. I couldn't wait that long with no service so I switched carriers. Originally, T-Mobile told me they would waive the early termination fee. I got the bill in the mail today and they didn't. I called them and said sorry but we can't do anything about it. I just filed a complaint against T-Mobile with the BBB and hope they will resolve my dispute.
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TatianaGu
November 21, 2009
Customer Servive, billing
T-Mobile is by far the worst I have ever seen. The customer service is horrible. The website is only helpful if you want to pay your bill. I went out of the country for vacation and I got super overcharged. After not being able to reach anybody to help me explain why all the charges, I got so fed up I decided to just to pay and cancel my phone. That was on september, and I am still receiving bills from them.
I finally called and I was told if I don't pay the last 40$, it will just go to a "third party". I am so upset, I don't even want to type anymore.
I hate T-Mobile. I hope they go out of business. I really do.
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who do they think they are
November 20, 2009
unauthorized withdrawal
T-Mobile went into my account and withdraw funds without authorization to do so. When I spoke to them about this they told me that I would not receive a refund because my bill would be do soon (a week out)
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_tscrewed
November 13, 2009
Roaming charges, $600 + broken g1
I went to Canada for 1 week. With me I bought my g1 phone. I have unlimited data plan, but I didnt think twice about roaming charge.
It is 10 dollars per MB I think.
Once in Montreal, my phone locked me you. I just cannot log back in with my gmail account - I need to do a "factory reset", as mentionned in the technical sections of tmobile site. One dissadvantage of the "factory reset" is that you have to redownload all your applications. I downloaded the applications back.
I called T-Mobile, explained the situation, and they told me they are not going to lower my bill.
I have heard of situations where the company would cover the bill under only the roaming conditions, but on top of that, I had to reset and install (oh so true, I did not have to do that from their standpoint, but still?).
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October 28, 2009
Ripped off
I have been completely Ripped off by T-mobile since I started my contract with them, I signed the contract saying I would get to have a good connection in my home for me to use the internet, since I got the internet it hasn't worked properly at all, it keeps disconnecting on its own, while I'm in the middle of a conversation, it is absolutely impossible to get through to someone to actually do something that will help. I have called every month since I started my contract to complain about the connection and the service but I get nowhere, I've even been hung up on numerous occasions by the customer services. It is costing me to call them, and I'm left on hold for half an hour at a time. I feel like I'm being laughed at because I'm still paying for the service when I can't use it properly.
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t-mobile fraud
October 24, 2009
fraudulent charges
t-mobile are liars and thieves. They promised me a rate of 5p per minute instead of 40p per minute. After 9 years as a loyal customer I mailed them asking for a better deal or I was off. I was impressed as my 'new agreement' they offered worked out 8 times better. This was just bullshit as I am being charged at 20p per minute. To nail this I went into my local t-mobile shop and asked them to sort this out. They called a number that I did not have access to, and said 'well you are paying 5p per minute.' They had an example - I made a call lasting 1527 seconds (25.45 minutes) and the bill for that call was £5.09. I could not believe the dunce in the shop who simply could not accept that 25ish (minutes) at 5p (per minute) was £1.25. I was even more gobsmacked when the operator in Manilla said the same crap, after questioning my sanity it took me an hour to get them to look at the sums and say 'oh - you are right.' 'Well what are going to do about it I asked?' - I had to ask to be credited the £20 I had been charged for at a fraudulent rate. I asked the operator to confirm my new terms by text which caused hesitancy and an admission: t-mobile are now saying 'we cannot guarantee you a rate of 5p per minute as agreed, you have been misled, we have to examine it for review.'
My experience is that t-mobile has an unpublicized policy that is to promise the customer a solution, when in reality this is a cover-up for their desperation to keep screwing its customers. I think the operators in Manilla get a hard time if they lose a customer.
I do not expect t-mobile to contact me offering a real 5p per minute deal as promised. If they don't by the time my £20 credit has gone I'm off to 02. I might have considered vodaphone but they are merging with t-mobile soon.
I am offering t-mobile the chance to redeem themselves as I am making them aware of this complaint on this forum. If they won't play ball I shall hit the forums further enhancing public awareness and eroding t-mobile sales. If they do agree I shall also let you know how this goes. Watch this space.
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wmacumber
October 22, 2009
PRE-PAY MINUTES NOT REFUNDABLE
We purchased a T-Mobile Cell Phone and $100.00 of pre paid Minutes
The phone was sold to us. Knowing that we live in Edwardsburg, Michigan. As this was the Address listed on the phone. The phone worked good in the store but when we got home the was no signal on the phone at all. We bought the Phone on 10-17-09 and brought it back on Thursday 10-22-09. There is no T-mobile coverage in Edwardsburg area we live. It was stated that we had purchased it for student contact from the school to home. We went back to return it and the amount for the phoine was returned. The manager there told us that he could not return the minutes and that we could use them in other areas. T-mobile has been contacted and they are refusing to release the money for the minutes. (There was very little minutes used if any!) The credit card was has already been charged for the $100.00. The $100 minute package was purchase as it was good for the year and wouldn't have to bother with top up time. Also told that the $100 was the better buy as the minutes were cheaper. T-Mobile need to reapply this amount back to the credit card this is not a good faith sale and the Sales persons are not well enough informed of the coverage area to be selling products they don't know about and the salesman we delt with was the kiosk manager Tim Nifong.
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Knbama
October 22, 2009
Customer Service is Rude
I called T-Mobile requesting a copy of the terms and conditions of my agreement and the specifics regarding my account. They told me that they would not fax or e-mail and that I must go to the store where I purchased my phone. I told them that I did my transactions with them over the telephone and have never used a store and if they can change modify or add new lines, etc. over the phone, they should be able to conduct my business electronically as well. I asked to speak to a manager and had the ugliest, rudest conversation of my life. "Johnny" told me that he did not like my tone and he was putting me on warning and that I could not speak with anyone else and too bad for me. As a long time, loyal, pay-on-time customer, I was completely disgusted at their treatment and do not recommend anyone do business with this firm.
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