i have been a loyal tmobile customer for over 2 years now. i have never been late with a payment or missed a payment. i have bad credit and t mobile said i had to have a flex pay account when i signed up 2 years ago. i was totally fine with that based on my credit, but after more than 2 years of flawless payment history, they still say i dont qualify to move to a regular plan instead of a pre paid plan. the kicker is then keep sending me texts and when i called customer service about the whole sidekick fiasco, the say for being a loyal customer you are eligible for unlimited talk plan for $49.99. when i went to ask more about it, bam, i dont qualify again for that. wondering if anyone with flex pay accounts with t mobile have had the same problems. email me at: [email protected]

ok just quickly posted this on their forums:
I am at wits end at this point. I WILL BE POSTING NEGATIVE REVIEWS ON EVERY REVIEW SITE I CAN FIND. I WILL ALSO BE DISCOURAGING ANY AND ALL FRIENDS/FAMILY FROM JOINING T-MOBILE.

I have been a loyal customer for 6 years. I have a near flawless record with this company. And I'm being treated worse than a potential new customer.
I have NO contacts. My sidekick has been virtually unusuable for almost a week. No resolution is in sight. I have lost the ability to contact anyone, by no fault of my own. I am not getting the service I am paying for. My time has been wasted. I have had to clock out of work to talk to CSRs, wasting time AND money. Yet I am expected to throw money at tmobile for service I AM NOT RECEIVING. I have no way to contact my SO who is on the otherside of the country for an entire month for work. I could not contact my friend to wish them a "happy birthday" on their birthday Monday. And another on Tuesday. I can not email clients. I could not contact my manager to let her know I would be late in to work because of car issues.
(fudged a little, obviously)
And yet I'm being compensated $35? Oh, sure. Thirty-five dollars TOTALLY makes up for loss of social and work life. You're right. And yes, a snotty attitude from a CSR when I call to speak to a supervisor is totally in order, you're right yet again. When the same CSR refuses to let me speak to a supervisor, then informs me you already provided me with $70 worth of refunds, I should be clicking my heels in joy, not even mentioning that the first half of that refund was a courtesy credit because someone on YOUR end submitted a refund form TWICE for something that wasn't even my fault and has nothing to do with the sidekick outage in the first place. This is what you expect?
Let me tell you what I expect, Tmobile. I expect a phone that works. I pay my bill on time, and I therefore expect to get the services I am paying for. I expect that when services can not be fufilled, alternative options be explored. When these options have been exhausted, I expect to be released from a contract that you, Tmobile, are not withholding WITHOUT charging me ETFs. I have absolutely no problem paying for the service in which I did use. I think that is perfectly fair. I have suggested this, but the CSR I spoke with refused to let me speak with a supervisor.
Steph ‎(1:35 PM):
I am failling to see how this is fair. I am also failling to understand why I am expected to withold my end of the service agreement when you, Tmobile, are not upholding your end of the bargain. I am paying for services. But I am not getting the services for which I have paid.
T-mobile, I was happy with your services for the past 6 years. Despite the phones I had to send back multiple times because they would not work, despite billing errors and other minor outtages. I took it. I stuck with ya'll. You have had excellent customer service. I, having experience as a CSR in my life, have been nothing but kind and patient with your reps. Now I am being treated like someone who just walked in the door. I am appalled by the shoddy service, Tmobile. Tenure means nothing to you.

As I stated, I will be posting my experience and my opinions on every website I can access. People need to know. I sincerely hope a $200 cancellation fee is worth it to you.

Best Regards, Stephanie

I recently got a large bill from T-mobile. I went into the store, talked to a representative, got put on the phone with a rep who told me it was because I did not have unlimited mobile to mobile. Now I am sure when I signed up with Suncom that it was a standard feature, and if it was not I would have added it. I looked for 3 things when I was plan shopping; 1000 anytime minutes, unlimited nights and weekends, and free mobile to mobile. I compared pricing of all the companies in my area and Suncom was the best at 29.99 a month (August of 2008). I added text messages for 5 bucks extra and the insurance for 5 more. So I am on the phone with a rep and they are staring at this new billing cycle and tell me they can add free mobile to mobile for 7 bucks extra. I questioned them about why it was not standard when it was with Suncom, they did not have an answer. So they are staring at this billing cycle, which i went over they say by 2000 minutes!!?? Last bill i went over, it was 320$, that was when I called them and had them add mobile to mobile. my billing cycle ended within 3 days of then call, the rep was staring at my bill and did not mention that I would be 2000 minutes over on the next bill! 1200 minutes of it where mobile to mobile in network. I have no problem with paying my overage in minutes out of network. T-mobile is the only cell phone company i know of that mobile to mobile is not standard. It was standard with Suncom, it is not with T-mobile. I talked to thier customer "loyalty" rep and he said he could do nothing. Why even transfer me to him if he is not going to do nothing. They will lose 2 customers because of this, and anyone else I can tell. I have no idea how they have the best customer service when no one will help you. They won't see one penny more of me money, I could care less about the bill or the cancellation fee, put it on my credit report and eat it! In a year or two T-mobile will settle for a 1/4 of what they are trying to charge me and like it. Lastly, their service area is not as large as Suncom's was, and they over charged my girlfriend when she signed up with them as well like they do to apparently everyone. Don't go with T-mobile. They have terrible customer service.

i have been charged twice $ 27.07 and did not recieve anything. now I want $ 54.14 put back on my credit card now! And no one is to tell me it will take 7 to 10 business days for this to happen because i have been waiting since aug. 17, 2009 for the first $27.02 to be put back. Now this other charge just showed up on statement.instead of a reversal i got charged again!!!

I purchased a cell phone and service for my son, who ran up the bill to over $500.00.So I paid all but a little over $300.00.T-Mobile turned it over to a collection agency.I finally contacted T-Mobile about the bill.They would not speak to me about the bill, reason was they had turned it over to a collection agency.So I contacted the collection agency and paid the whole amount off. After a little while I received another bill from another collection agency.I contacted the collection agency they said I had to send a copy to them showing that I had paid the bill in full. So I did this .A little over a year later I received another bill from another collection agency.I was furious, so I contacted the agency, explained to them all that I had been through.I told them I had already paid the bill in full.I also told them that I have proof I paid that bill.I also told them if they want to go to court over the matter, then lets do so. So I thought the matter over.Then the nightmare began again.They contacted me again just last week, 9-15-09, wanting the money they say I owe.I decided to ignore their mail.I'm waiting now to hear from them again.I have copies of proof of payment.I will keep ignoring theirmail.Now every time I see T- Mobile advertisement I'm reminded of the nightmare.My whole point is beware of T-Mobile, I will make sure everyone around me is aware of T-Mobile and all of their collection agencys.Thank you for getting this letter out there, and making people aware.Melissa