I have been a T-mobile customer for five years and i now regret the day i joined this company.These company is a big scam!...they lie to get you in and they lie about their free phone promotions...SHAME ON YOU ALL!. On wednesday, Feb 9 th 2011, i called to pay my bill, the supervisor who processed my bill told me that i qualified for a free phone...just for being a customer for five years. She gave me a list of the phones that i could get for free blackberry 9780, my touch, lg optima etc..she told me to call on feb 11 or 12 because thats when the free phones were being offered. I was so excited...i even told my friends to call so as to get new phones too. On feb 11 i called for the free phone...the first rep i spoke to treated me like shit...she even said there was nothing on the comp to show that i had been promised a free phone...so i asked her to contact the supervisor who had processed my payments ...she said she was gonna email her...and she would contact me within 24 hrs...On the 12th i called, the rep i spoke to (name Matt 1d#065301) treated me like shit once i told him i was calling about the free phone...he also said there were no records to show that i had been offered a phone...i then asked him to contact the girl who had processed mt payments to clarify the phone deal...he rudely replied that he had no way of contacting the girl...i asked him...how come the previous day a rep had told me she had emailed the girl...he first paused...and then stated that he considered my case closed...no phone for me!...GO TO HELL MATT...LEARN HOW TO SPEAK TO CUSTOMERS!...what a big scam...i am so pissed off...T-mobile made a fool of me...i wish i could get hold of that woman who offered me the deal...but the reps won't transfer me to her direct no...these scammers are all in this game of enticing unsuspecting customers with free phone deals...my two days have been wated by this stupid ass company! Esther

I HAVE BEEN A T-MOBILE PREPAID CUSTOMER FOR A NUMBER OF YEARS NOW. BUT ON MONDAY FEBRUARY 7, 2011, I DECIDED THAT I WAS TIRED OF BUYING PHONE CARDS, BECAUSE I SPEND OVER ONE HUNDRED DOLLARS A MONTH PURCHASING PRE-PAID CARDS. I DECIDED TO CONVERT OVER TO THE FLEX PAY PLAN. BEFORE I LEFT THE STORE, I WAS TOLD THAT MY SERVICE WOULD BE ACTIVATED WITHIN ONE HOUR. WELL, THAT NEVER HAPPENED, SO I CALLED CUSTOMER CARE, AND ASKED THEM WHEN MY SERVICE WOULD BE ACTIVATED, AND THEY TOLD ME THAT IT WOULD BE 24 HOURS, I WAS FINE WITH THAT. BUT THE NEXT DAY, MY SERVICE STILL HAD NOT BEEN ACTIVATED, SO I CALLED THEM BACK, AND I WAS TOLD THAT IT WOULD BE 48 HOURS, I KEPT CALLING THEM EVERY MINUTE TRYING TO GET THIS SITUATION CLEARED, THEY TOLD ME TO BE PATIENT, THAT MY SERVICE WOULD BE ON THE NEXT DAY, WELL THE NEXT DAY, IT STILL WAS NOT ACITIVATED, AND I WAS TOLD THAT IT WOULD BE 72 HOURS BEFORE MY SERVICE WOULD BE SWITCHED OVER, AND BY THIS TIME AS ANYONE COULD IMAGINE, I WAS UPSET, BECAUSE THOSE PEOPLE JUST KEPT GIVING ME THE RUN AROUND, THEY KEPT TELLING ME THAT THEY WOULD TALK TO THEIR SUPERVISOR, AND THAT THE MATTER WOULD BE HANDLED IN A COUPLE OF HOURS, AND THAT MY PHONE WOULD BE WORKING, A COUPLE OF HOURS PASSED AND NOTHING STILL HAPPENED, SO I KEPT CALLING, THEY TOLD ME THE SAME THING, THEY WOULD TALK TO THEIR SUPERVISOR TO GET THIS MATTER TAKEN CARE OF, AND TO CALL BACK IN A COUPLE OF HOURS, MY SERVICE WOULD BE ACTIVATED. I GAVE THEM THE BENEFIT OF THE DOUBT, SO I WAITED MORE THAN TWO HOURS TO CALL THEM BACK, AND I STILL DID NOT GET THE ANSWERS THAT I WANTED, AND THAT I WOULD HAVE TO CALL BACK TOMORROW TO GET THIS MATTER TAKEN CARE OF. SO, FINALLY I WAS AT MY WITS END, AND I FINALLY CALLED BACK TO CANCEL MY SERVICE, AND THE FIRST THING THAT I WAS ASKED WAS, WHY DO YOU WANT TO CANCEL YOUR SERVICE? AND I KINDLY RESPONDED BY SAYING, I HAVE BEEN WITHOUT PHONE SERVICE FOR 4 DAYS, AND I AM SURE THAT IF YOU WERE IN THAT SITUATION, YOU WOULD DO THE SAME THING, AND AS USUAL THEY TALKED ME OUT OF IT, BECAUSE THEY PROMISED ME THAT MY SERVICE WOULD BE ON, AND THAT THEY WOULD IMMEDIATELY GET WITH THEIR SUPERVISOR TO HANDLE THE SITUATION, AND IT NEVER HAPPENED. I'M NORMALLY A CALM AND COOL PERSON, BUT THIS REALLY DOES NOT MAKE ANY SENSE, AND IT DOES NOT MAKE ANY SENSE FOR THESE PEOPLE TO KEEP GIVING ME THE RUN AROUND ABOUT THIS. I HAVE BEEN WITHOUT MY PHONE FOR FOUR DAYS, AND THEY STILL CANNOT GIVE ME ANY ANSWERS, THE ONLY THING THAT THEY KEEP TELLING ME IS THAT THEY WILL TALK TO THEIR SUPERVISOR, OR THERE ARE ALOT OF PEOPLE WHO ARE CONVERTING THEIR SERVICES, THAT'S WHY ITS TAKING SO LONG. AFTER THIS, IS WILL CANCEL M SERVICES, BECAUSE I NO LONGER WANT T-MOBILE AS MY MOBILE CARRIER.

T-mobile has refused to remove charges to my bill that were unauthorized. I went to a t-mobile kiosk in the Broadway Mall in HIcksville on Long Island. I was considering purchasing a new phone for my wife. I decided against it. I just received my new bill and there was three one time charges for my existing three phones. I called customer service to find out what these charges were for and was told these were one time charges for upgrading my cell phones. Apparently the dealer in the kiosk submitted these charges even though I did not upgrade my phones.

Customer service said there was nothing they could do. They acknowledged there was no proof I authorized these charges or any proof I received new phones. Clearly t-mobile allows it authorized dealers to add charges without proof. Except for the inquiry at the kiosk I never dealt with this dealer or ever purchased anything. This is outrageous that t-mobile would allow this kind of fraud. do not trust t-mobile or do business with them

I received a sales text, despite having been opted out of all marketing communication. The text included the phone number of the local branch where I got my phone. I called them, asked to talk to a manager, and they said yes, they are aware that many people who were on the 'do not call' list were contacted.

The store manager did not have, or did not give me a contact number for the regional office that was responsible. The customer service people referred me only to a PO box in Albuquerque to send a complaint to.

T-mobile absolutely SUCKS! They used to be superb, but not anymore. I bought a smart phone for my dad, because it was the only phone they have that is water-resistant. But, realizng he is never going to take advantage of the data, I returned the phone 7 days later never having broken the seal on the box. Not only was it REALLY difficult to cancel the data service, they are billing me for the 7 days.