TCF has found a new way to rip off their customers. I was charged two NSF fees for pending transactions. I put more than enough money in my account before the items even posted and still was charged for the fees. I went to the bank and spoke to the branch manager who told me that was the way for banks to make money. In addition, she gave me false information and told me she banked at Associate Bank.

I opend a checking account two weeks ago. The teller said I had to use my legal name Sharon. I work under the nickname Sherry and told her that. She said, "No problem, that is the common nickname. We take checks for William if it is made out to Bill." The opening deposit was made out to Sherry and they took it. A week later I made another deposit with a cashiers check made out to "Sherry." It had my home address on the front of check and my signature matched. BUT they sent the check to the "Fraud Department!" Even though I came in with business cards and photos of me with the name "Sherry" they continue to hold the check! There is no one who can make a decision, and no one from the MN office of "customer service" who can make a decision. They keep telling me they are "working on rectifying and continuing to investigate." There is no one who can tell me how long this will take or when my money will be available!! I have made numerous calls to the home office and been into the bank six times to no avail. Every time I'm in line I hear other tales of how badly this bank operates. PUT YOUR MONEY IN TCF AT YOUR OWN RISK! Oh, did I mention I rude they've been or that they told me "Sherry" is not a legal name?

We Have Been Customers for a while. I deposted a check to cover fees. TCF Bank for 3 amounts totalling about 15 dollars charged us $105 in fees. We have always covered things immediately. They are liars and have taken 100s of dollars of our hard earned money with this $35 courtesy fee for funds not collected. This is the reason they are trying to pass laws against banks stealing billions in fees. Everyone should get away from these guys I have heard so much bad word of mouth I hate them and what they do to people like us.

TCF Bank - fraudulent practices

Here's are my problems with TCF Bank:

No Running Balance -- The online TCF accounts do not show a running balance or total. It only shows transaction amts (nothing to indicate a balance, positive or negative). The only way to determine if your paper register is accurate is to contact the TCF 1-800 number and try to reconcile/double check info from there. The 1-800 service will give you the balance minus pending transactions (debit or credit only, not checks); last five transactions/deposits and, can tell you if a check has cleared by check #.

Overdraft Fees are Not Included in Pending Items -- The 1-800 service will give you a balance, but does not include pending overdraft fees" -- so you do not have the opportunity to make a deposit to correct a problem and avoid add'l fees (see my personal example below). You are falsely led to believe your account is in the positive thru receipt of a positive balance statement, a positive balance amount via TCF 1-800 or via the ATM balance. Reality is that you could have pending overdraft fees for transactions (leading to domino effect). If you are slightly off, you wouldn't know until the next day and after other items post, leading to exorbirant fees (@ $35 each, 4 or 5 small transactions can cost you $175 in fees). The TCF practices/policies are not transparent and fair to customers.

People -- I'm not aware of ANY other bank that does this!! Most ethical banks show customers a running balance and whether or not you are in the negative. If you have a negative balance and have incurred overdraft fees, you know because items are in real time. No gaps or delays in getting information which makes it a guessing game, leading to minor errors and discrepancies that benefit TCF in a BIG way.

Processing of items structured to benefit TCF in NSF fees: If you have 5 transactions and your acct balance would sufficiently cover 4 of those items, guess what. TCF puts your largest item thru first resulting in a negative balance, and then charges you multiple insufficient fund fees on all the little items that don't clear as a result -- racking up money. A service rep told me they did that at the request of customers who don't want items like their mortgage or car payment rejected. What??? Doesn't make sense because they seem to pay for all the items -- just structuring it so that it benefits the bank and costs the customer.

TCF CAN hold local checks for up to one week for deposit. A rep told me that the written policies do not show deposits crediting automatically, so PLEASE be aware of that. (Wow, so get comfortable to deposits credited automatically -- and then BAM...a deposit doesn't clear and you are hit with fees).

My experience has not been pleasant with TCF Bank.
Recently, I called the 1-800 # and found out I would be -$20, after pending transactions, for the day. I made a cash deposit that afternoon to make my balance positive, cover a check that hadn't cleared, and to prevent overdraft fees. The teller gave me a receipt, showing a positive balance in my account. Nightmare averted, right?

Wrong, two days later, I go online and see my deposit wasn't credited until the day AFTER I made it, and I had $175 in insufficient fund fees charged against my account. When I call the customer service #, she argues that I did not make the deposit on the day I said that I did. Impossible. She asks for the date on my deposit receipt -- to my shock it said the next day. Thankfully, I had a 2nd receipt because the 1st didn't show my balance and I wanted proof that my cash deposit was credited. The second one has my positive balance for the day. Now she's confused and must get her supervisor onboard ... I'm on hold for 15+ minutes while they try to figure out how this could happen.<br /><br /><br />
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Finally a manager comes on to tell me that what the teller and the 1-800 and online systems didn't tell me, was that my balance for the day in question was not -$20, but actually -$195 because what didn't show online or by TCF 1-800 was that I had $175 in insufficient fund fees from the day before. Yep, you heard that right. The manager tells me there are things I should be aware of ... my balance was negative and despite my balance and receipt showing a positive balance, the "real" balance included multiple insufficient fund fees from the day before that hadn't posted yet...so I'm up the creek. There policy is to not communicate those fees to the customer in pending transactions or to reflect them in balances until next day. With no more than $20 in the hole, TCF banks almost $300 in fees.

This does not make sense -- and the "online" list of transactions is now out of sorts with what is in my register (shows transactions posting a day earlier than what I had recorded in my register and from the 1-800 system.) CUSTOMERS BEWARE -- your money is easy money for TCF bank...

I looked at my statement today and saw i had an overdraft fee...over $100! i had the money in my account for all my purchases to be cleared..yet they charged me anyway! i work at jewel part time and i only get paid once a week! they took my whole check and again are taking more this week!
I HATE TCF bank and as soon as i can im removing my dirrect deposit from their bank
any advice for what i do in the mean time or should i just allow them to take my whole check for a completely BOGUS charge?