$300 worth of insurance was purchased from UPS to deliver my laptop computer. When I received the laptop it no longer worked. UPS denied the insurance claim that was purchased in good faith. Reason given was "insufficient packaging". Yet, an employee of Ace Hardware who is a representative of UPS packaged the laptop.

I just placed another order for a washing machine motor that was damaged in shipping. The first time I received this package, the seam was split open and the internal packaging consisted of an 14" piece of 6" wide bubble wrap around a 12 pound motor. The electrical connector was broken & not safe to use.

Today, the motor was delivered with a broken mounting leg and the plastic electrical connector broken off the housing. Internal packaging was upgraded to the SealPak foam in plastic bag, which should have been adequate for normal delivery. The service rep I talked to assured me that it was inspected and in good condition before it was shipped.

This is not an isolated incident. I rarely receive a shipment of CD's/DVD's without some damaged cases or discs. The UPS delivery here in the western suburbs of Chicago is absolutely terrible, lately.

Just last spring, I had to have a sump pump reordered 3 times from Home Depot Online before I got one that wasn't damaged during shipping. Complaining to UPS does not appear to have any effect. If anything, I seem to be getting some shoe prints on external packages now.

Enough is enough. I will not accept having my orders damaged by UPS shipping.
If there is no other option, I will order from another vendor. I refuse to have UPS deliver anything to my address. I would encourage others to do the same, until UPS can get its act together.

I worked at UPS from about 2000 until 2007. Originally, I started working in a better, smaller hub that didn't have a lot of toxic dusts and diesel exhaust. The working conditions were tolerable and the work was reasonable for the pay. However, in 2004 the place was closed down and we were transferred to a bigger hub, more common to what most UPS employees would be accustomed to. There the working conditions were much worse. The work was pretty ardous and the conditions were abysmal. If it was an ordinary office with ordinary workers that voiced their complaints more easily and freely, there would have been some drastic changes. But maybe because of the people that are hired there or the culture of UPS, the employees don't seem to voice their complaints or note the poor working conditions. It's hard to write this without sounding like a whiner or complainer, but I strongly regret working there. And I would encourage just about anyone else to avoid working there and consider working somewhere else.
Once, I was transferred there in 2004, I was an unloader in the back of dusty trucks, inside a dimmly lit hub. The hub is poorly kep with dust swirling all over and there are UPS package cars driving in from a day's work and the package cars are emitting diesel exhaust. And the trucks are started up during the shift to be moved to other spots throughout the hub. As I worked there for the first eight months, I didn't notice any symptoms, but after having worked there for about eight months, I began to feel chest tightness and made this throat clearing noise. I would have difficulty staying asleep at night. I saw some doctors early on and they didn't suspect it was cause of my working conditions. But I had a suspicion early on that it was. Some doctors thought it was GERD, but eventually that was ruled out. I eventually saw an allerigst and he was pretty certain it was a result of working at UPS. This is about a year or two after I first began feeling the symptoms. I was in a bit of a bind, I now needed the health insurance for the symptoms, but I was only being insured by the company that was causing these problems. Needless to say, this was pretty frustrating. In 2007 I eventually quit and sued UPS, but won a very small settlement. I have already spent that money on the medications and treatment. I continue to have the asthma and allergies from having worked at UPS and I'm just hopeful that my condition in improves. There is so much I would like to do, but I feel limited by the chest tightness and the medications I'm having to take.

I would encourage anyone to strongly consider your health before working at UPS or working anywhere else for that matter. Make sure the working conditions are safe and won't cause a reaction. Knowing what you're exposed to is helpful. You can ask for the MSDS to find out what you are being exposed to.

If anyone else has worked at UPS or is continuing to work at UPS and is experiencing breathing problems or a condition that is similar to mine, perhaps we can contact each other or if there are a few of us or if you know of more that this kind of reaction to having worked at UPS, perhaps we can file a class action lawsuit against UPS. It doesn't feel fair that these kinds of conditions can lead to a chronic health problem.

Please, if you have experienced something similar from working at UPS, please contact me at [email protected]

Thanks, and hopefully we can build a case.

UPS is unreliable and non customer oriented. I recently placed on order with a company who uses UPS as their primary delivery method. As UPS has only managed to deliver 1 package to my home I was concerned so as soon as a tracking number was generated I called UPS to inform them of this ongoing problem and to offer a contact number and directions. I was advised that someone from the local Albuquerque hub would call me before 8pm, I waited no call. So I called back the next person I spoke to advised me that nothing could be done until the package was delivered, mis-delivered or marked as undeliverable, so I waited checking my tracking number frequently to try and make sure I received my package. No luck... UPS delivered it alright to the wrong TOWN! how they managed this as my town and the next town have different zip codes I have no idea. So I called UPS right away and advised them what was going on I was told well you should check around if it says delivered I am sure it was delivered to you after 15 minutes of back and forth the UPS CSR advised me to call the shipper and have the packaged traced but that it would be at least Monday before they could do anything. I called the shipper and they are tracking the package and eventually it should be delivered or as usual with UPS I will have to drive to the hub where I will be told that the package has been returned.

In short UPS is not worth the shipping cost and I will no longer be using them or companies who use UPS as their only or primary shipper

I can not believe that I had to pay $17.42 to ship a 6.0 lbs package using UPS. I was returning an item.

Charging for the size of the box is outrageous. Weight is weight. I am sure if it weighed 100 lbs. somehow that weight would feed into the cost also. Get with it UPS!!!