I tracked my package, 1Z496215039312xxxx, it arrived here in Stockton CA on Tuesday morning 12/29/09, UPS won't deliver it until Monday 01/04/10 because that is when "they" re-scheduled it. My Ham radio parts that I desperately need are sitting about 1 1/2 miles away from me for six days. I called Customer Service and they told me I could pick it up at the Stockton CA facility, however the supervisor of this facility told me and the shipper that there is no way they will let me pick it up, I must wait until they attempt a delivery first, sox days later on the following Monday, they were rude and condescending. This is the most ridiculous thing I have ever heard of, it arrived in town on Tuesday and they won't even let me pick it up because New Years Day is on Friday. I will ship my packages on a mule before I ship them UPS.
Roy Westra
209-402-0277

The UPS center at Maspeth is notoriously bad at getting your package to your house in a timely matter. However, apparently there was a change of drivers for my area, and the week before Christmas showed an amazing improvement in UPS' deliveries. The driver actually left giant boxes behind the house, on a set of stairs to the basement.

This week, however, I ordered something with guaranteed two-day shipping. I was not at home at the time of attempted delivery, but I know there was someone there in my place. I came home to find an InfoNotice and proceeded to be frustrated. The driver actually came up to the house, only to not ring our door bell and leave a notice. Now, I have to wait until Monday the fourth because they won't deliver tomorrow, or Friday, or on weekends. I never use UPS willingly, and this just enforces that opinion.

So you UPS said they would deliver by the 25th (Christmas). It shipped out on the 19th. I figured, they said the 25th, I'd give them to the 26th. Now, they are delivering on the 31st. It was a gift for my wife. She and I understood that it would be 'delayed' as standard shipping takes 4-6 days for this item which weighs under 12lbs. However, we were hoping to get it by the weekend since we would be visiting family. Now, some may say... it is delayed due to the holiday season.

Well, I worked for UPS unloading trucks on the rollers. 2000 packages per hour per 2 persons. And although more trucks come in during the holiday season, there are more docks, and more employees to handle them. So the delay is not because of the volume. In fact, UPS prides itself on efficiency. UPS delivers over 1 million packages a day. Very much like the Post Office, which handles 800, 000 packages a day. So it isn't the volume increase, because the system can handle it. So what is it?

It's the personnel. UPS employees don't care about your package. They don't care about damaging... about losing them... in fact many OPEN them... to peek if it's something they like. High end purses, cell phones, car parts, were some of the things I know were taken from customers. And they wanted to open the boxes going to rich zip codes such as beverly hills, manhattan beach, malibu, palos verdes, santa barbara, montecito, etc.

UPS publishes their findings on efficiency, volume, satisfaction. However, they don't publish any findings on complaints, unsatisfied customers, and damaged goods.

So when I sent out (2) large picture frames from a small business I own, I had the UPS clerk package them (otherwise they're not insured - even if you pay for insurance - very fine print). I knew the risks. And sure enough, they lost (1), damaged another. It was sent back to the hub were it layed for 8WEEKS. All along, I had UPS customer service saying that the item was thrown in the trash because it was unsalvageable. And who decides what is unsalvageable? The guy that damages it. The same guys that kicks to make sure it's broken more. The same guy that looked in the box, liked it, and the placed it as a damaged item. Usually, even damaged items make it back. However, sometimes, when they see that it isn't pricey or if there was no insurance (or the possiblity of paying on a claim), the simply discard it.

The following is the communication between myself and UPS: " Subject
General / General


Customer 10/14/2009 11:05 AM
Dear Jessica, The main reason why I'm petitioning to you is because the personnel at the store "don't know anything about it", is what I've been told. I have gotten no call backs and no information other than what I find on UPS.com. The personnel is completely unconcerned and unprofessional. All I want, is my item back, regardless of the condition. There is no reason to keep it and/or dispose of it. I paid a fee to handle this item, which was clearly marked "fragile" several times. Now the item is broken and I'm getting no answers, from them or you. Jessica, this is a start up business and these were my first orders. Two (2) of them resulted broken. Clearly the lack of knowledge at the UPS Store and the failure to expressively inform the customer contributed to this issue. I am not happy with the service at UPS so far. I must ask that you close my account and delete my information from your system. I expect my item to be returned as UPS has no right to keep, dispose of, or otherwise keep MY property. You were paid to handle, not decide it's outcome. I can care less about the claim, I would like my item back."


Response (Jessica W.) 10/15/2009 01:16 AM
Dear ******,
"Thank you for your response. Unfortunately, I am unable to help you with this matter. Please contact the shipper for further assistance. If the shipper has any questions about the claim, please ask them to contact us directly.

I understand your point of view, and I sincerely apologize for any frustration and inconvenience associated with this situation.

Please contact us if you need any additional assistance.

Jessica W.
UPS Customer Service"

Well, 2 months later, I received a card saying I could pick up my item at the Cerritos customer center.
I didn't. I refunded my customer her money. I switched to FedEx. I just received an invoice for $53.45 from UPS for my account dues. Didn't I cancel that account with customer service. Oh yea, they don't care.


Bottom line... DON'T USE UPS. As a former customer, a former employee, and current FedEx user, DON'T USE UPS.

I am increasingly frustrated by UPS delivery, my last 6 deliveries were consistently 2-3 days late. The driver didn't make any attempt and put a fake entry in the tracking system" Recipient no available". But in reality he never made an attempt as i was home that day/time ( since i work from home) and there was no info notice on the door.

My last delivery was a " 2 day service " and reached me after one week. Even then finally i have to pick it myself from the local UPS facility.

I have lodged several complains about it with customer service, but no body ever returned the call.

Even now when i am writing this complaint, i am waiting for a delivery to happen, but i know it won't happen. Interestingly the system shows delivery happened at some place in IL and i live in CT date of delivery is 12/03.


Tracking Number:
1ZV27F180300026714
Status:
Delivered
UPS has delivered the shipment.


Residential deliveries that do not require a signature may be left in a safe place, out of sight and out of weather, at the driver's discretion. This could include the front porch, side door, back porch, or garage area. If you have instructed the driver to leave the shipment with a neighbor or leasing office, this would be noted on a yellow UPS InfoNotice left by the driver.

Delivered
Delivered On:
12/03/2009 5:17 P.M.
Location:
PORCH
Delivered To:
BUNKER HILL, IL, US
Shipped/Billed On:
12/21/2009
Type:
Package
Service:
GROUND
Weight:
.30 Lb

i have kept my last 6 tracking numbers, is there any place i could complain against UPS, i tried calling UPS CS without any resolution.

i have attached two screen shots from their tracking system, i have many more.

I ordered christmas gifts online to be delivered on 12/15/09. My hubby works nites so he stayed alert all day waiting for UPS to deliver. After no sign of package around 7pm that day, i checked tracking. I was alarmed when ups claims that the package was delivered 10am 12/15. Further investigation revealed that driver "claims" the package was left behind a DUST PAN on the porch. WTF... a box containing 299.99 game system was left with no knock, ring, or rap on the door. Not even placed between front door. UPS claim that it is the drivers discretion to leave packages. The driver must be an IDIOT to leave any box behind a flimsy DUST PAN. Right now iam sitting waiting for the replacement to arrive. I will not be using UPS if I can avoid it. They are moroons.