i have made a payment arrangement with Verizon months ago. i also wanted to terminate my service but I was talked into not doing it because she gave me a good deal. i have been paying as agreed and today I received a bill charging me Termination Fee. I called them but they refused to waive this EARLY TERMINATION FEE. I talked to a person in Finance and he was so rude and even threatening me. This company is up to add charges even if an arrangement was already made. Another payment arrangement was done but can't trust them, they will add charges and the bill will never be paid off.

I see that it is not only me complaining about that Termination Fee. This company is taking advantage of customers, they are nice at first but once you are in, you will see their real color. I am informing my friends and family who are now with Verizon to drop them once their contract is done.

I HAVE VERIZON AT HOME, ON MY CELL PHONE, AND MY INTERNET WIRELESS. I AM A LONG HAUL TRUCK DRIVER AND I GO EVERYWHERE FROM WASHINGTON TO FLORIDA AND ALL POINTS IN BETWEEN. MY PROBLEM IS ON MY WIRELESS INTERNET IT SAYS I HAVE 4 BARS OF BROADBAND SERVICE AND I'VE HAD DIAL UP THAT WAS FASTER THAN THIS CRAP. MY CELL PHONE WORKS ALMOST EVERYWHERE EXCEPT AT HOME AND I'VE EVEN OFFERED TO LET THEM PUT A TOWER ON MY LAND BUT THEY REFUSED SAYING THEY COULD'NT GET ENOUGH PEOPLE AT HOME TO BUY THEIR CELL PHONES SO IT WOULD'NT BE WORTH IT TO THEM.
ALSO I PAY THROUGH THE NOSE FOR THEIR SERVICE, ALMOST $200.00 PER MONTH. BUT IF I LIVED IN THE BIG "CITIES" THEN I COULD GET VIOS AND BUNDLE ALL THE SAME STUFF I HAVE FOR $99.00 A MONTH. HOME PHONE, CELL PHONE AND HIGH SPEED INTERNET PLUS THE TV.
THEN VERIZON HAS THE GUT'S TO GIVE ME NEW EVERY TWO IF I WANT TO SIGN ANOTHER FRICKEN CONTRACT FOR 2 MORE STINKING YEARS OF THEIR SERVICE.
THEN MY WIFE JUST CAME DOWN WITH CANCER AND WE GOT A NOTICE THAT WE CAN GET OUR HOME PHONE CHARGES AT A REDUCED RATE, BUT ONLY IF WE CANCEL CALL WAITING AND CANCEL OUR LONG DISTANCE, CALLER ID. YES YOU CAN'T HAVE ANYTHING EXCEPT A BARE ACCOUNT. WHERE WE LIVE SHE WOULD'NT EVEN BE ABLE TO CALL 2 TOWNS AWAY BECAUSE IT'S LONG DISTANCE NOW, SO THEY INTEND TO SCREW US IN LONG DISTANCE FEES.
HOW THE HELL DO YOU JERKS AT VERIZON SLEEP WITH YOUR GUILTY CONCIOUS I'M RIGHT ON THE VERGE OF HANGING THEM UP FOREVER

I paid over 250.00 to get OUT of a cell phone contract with Verizon, I paid my bill PLUS this 250.00 to cancel my contract and they STILL have turned me in to all the creditr reporting agencies!! its ruining my credit score and its total BS. They were constantly stealing my money with overly high bills...now they are ruining my credit too. They should NOT be able to do this!!

I called Verizon Wireless on March 24, 2010 regarding poor service and ended up being told that the problem was my phone and they would send a replacement, two day delivery with federal express. My phone had been dropping calls, if I could even get a call completed; not receiving calls; cutting in and out - the people on the other end heard every third of fourth word; and the battery was not holding a charge.

Two days later I received the replacement phone and I still had the same problems. I called and now was told that there was a problem with service in my area and they would create a trouble ticket.

As I was looking at the replacement phone, I saw that it had 80 MORE hours on it that my original phone. I went to the local verizon store and told them I was still having problems and that now, over a week later, I was told it was a service problem and not my phone. I requested a phone that didn't have so much time on it. Nope, that wasn't happening. The replacement phone was certified and just like new. I say, no way.

They order another replacement phone, give me a new battery and supposedly write a trouble ticket. The 2nd replacement phone was to be sent to a specific address and overnight. Didn't happen, went wrong address, 2nd day delivery and this phone had 100 MORE hours than my original with 48mb more data.

The service started working again on Sunday, but by today - 3 weeks since I made the first phone call, it was back to same old problem. I called and was told that they didn't have any serivce tickets on my phone and that they didn't show "that many" dropped calls. I need to start tracking my dropped calls and they'll call me back in 48 hours.

Needless to say, I have LOST ALL CONFIDENCE with Verzion Wireless.

I guess that they just don't care about thier users in my area - as I'm not the only one reporting service problems. What's the loss of 10 customers? I guess it's nothing to Verizon wireless.

I receive the replacement phone on March

I had a cell phone acct with Verizon for 10 years. My contract was expiring on Jan. 11, 2010, which I found out from an email I sent to them. I was switching to AT&T and my number was going to be ported, but it was ported before I rec'd the new phone. I called to find out why the phone wasnt working & was told that it had been ported. I said that I needed access to my phone until I recd the new one and the acct was open until Jan. 11th. They did a 3 way call with AT&T and ported the number back to Verizon. I made sure to tell them that this was temporary until I recd the new phone & closed the acct. on the 11th. They gave me the number at AT&T to get the number ported when the time came. On the 11th, I called Verizon to make sure the acct. was closed. I knew that I would be billed through the end of Jan. and made several payments for more than $260 since Dec. to close the balance. In Feb. I recd a courtesy bill saying I had a zero balance and I thought this was over. Today I get a letter from a collection agency saying that I owe $106.27. I called Verizon & was told there was a sub-account & while the balance on the regular (and as far as i knew the only acct) was zero, this new acct. which was opened when they ported my number back had a balance of $106.27 and billed through Feb. when I didn't have the phone and it was disconnected on Jan. 11th.