Hello, my name is Charles Bronze, the reputations management specialist for Travel Partners USA, LLC. I speak on behalf of James Parry, President and Co-Owner of Travel Partners USA, LLC. I suppose my first question is what has motivated you to go on this campaign to discredit our firm? With more than 3, 500 satisfied members in Fort Lauderdale, we obviously are providing a worthwhile service. So why the concerted effort to ridicule what we do and who we are? I realize that your knowledge of our firm is quite limited and that the... read full review »

Last weekend, my husband and I bought a tickets from Thailand to Malaysia. We were very excited about going there ang looking forward to many things. On our last day, we got to LCCT late but I was very sure that we were still 30 mins before departure. I went to Air Asia counter asked the staff to checked-in. They looked my Intiary and said, "Sorry mam, you have to buy a new tickets. Our check-in counter had already closed." I spent 10 mins begging them but not worthed. So, we bought another tickets at 18.45pm. We got everything ready... read full review »

The Hilton Best Rate Guarantee is a complete scam! Made a reservation on hilton.com for a room for $79/night Best Rate Available. Expedia was offering the same exact room, same description, same amenities, same cancellation policy, same everything during the Expedia hotel sale. Filled out the claim form online and got a response saying that the claim has been denied because even though I've complied with everything above, the agent "claimed" that I was paying Expedia the cost of the room which invalidates this claim. Of... read full review »

cheaptickets readily took my money for a flight that had no seats. >We were left standing at the gate at midnight at LAX as the plane pulled away without us. cheaptickets offered a medley of double talk re our "riddle" ticket being confirmed, but the airline not offering "confirmed seats" at the time of sale. cheaptickets refuses to own up to the fact that they sold me tickets for which there were no seats...what good does that do us ?...if I wanted to fly standby, I would have done that from the beginning...why the H... read full review »

sunday 7 june 2009 in uk heathrow airport was actually was the fucking immigration officer because they have to manage they languase when they speak if some people came to england for holiday what they dont with the people or kids they said no you can't enter in uk without sponsor and also they have sponsor but what they did with her it was a women and her son who was 19 year old and working in mauritius for 1 year in govenments universe that was a shock for us that poor people they never have time to enter to uk and alright before they... read full review »

bought a ticket online for a friend. she went to the airport on time. Airberlin wouldn t let her on a one way fligth to Bangkok claiming ..without a visa they can not take her..I flew myself on the same day and had no troubles at all to check in with another airline. I was told to buy a return ticket which they will refund and go on with the next flight..still they refused to take her again. ...the lady at the munich counter didnt charge me the change fee of 50 Euros, my fault ?? so I had to buy a third ticket for the next day. and the... read full review »

I am teo wei siong here, my flight penang to kuala lumpur AK 5375 on 08 Jun 2009 time 2100 was delayed to 0025. My booking number is UD9DCN. That delay make us very unconvienance. I am writting in to claim my compensation for the flight delay. And I am understand that Airasia will compensate us the RM 200 Voucher . I hope to hear from you soon for the compensation. Thanks read full review »

I am ms Teo hui sun here, i would like to complanit about my flight from penang to kula lumpur AK 5375 on 08 jun 2009 time 2100 was delayed to 0025.MY Booking number is UD9DCN. Many passanger were rush including me becouse it couse many unconvience to us. I am writting in to claim compensation for the daleay, and I hope this happen does not happen again to me. I understand tat Airasia will compensate us with RM 200 vourcher or Cash. I hope to hear from you soon for the compensation. Thanks. From Teo Hui Sun read full review »

THIS EMPLOYEE SHARLEEN IS THE RUDEST BITCH I HAVE EVER SEEN. SHE CUSSED IN FRONT OF CUSTOMERS. SHE COMPLAINED IF YOU ASKED FOR TOWELS. SHE DOESNT NEED TO BE WORKING IN CUSTOMER SERVICE AT ALL. IF YOU EVER ARE VISITING KENTUCKY BY PASS THIS PLACE... read full review »

my son and a few of his friends went down to grandbend for the weekend...they rented 2 rooms..they had to put a deposit of 100 dollars for each room. when the weekend was done they asked for their deposit back. the lady at the front desk told them she didn't recieve any deposit. my son called me, and i called another mother about this scam they were trying to pull on these kids. after a few phone calls, and telling them that we were going to call the health department and the bbb, they found the deposit..we did get it back, but they pull this scam on kids all the time. read full review »

Couple obtained membership for use of RV parks through the US. Husband died in 1999 and wife tried to cancel the contract since she was no longer able to RV (in fact, the RV was sold after her husbands death. Fee continued to be deducted from her checking account until 2005, when she was advised the contact the credit union and stop the charges. Since that time she has been flooded with phone call on both her home phone, and more recently on her cell phone. I (as her attorney) have tried to work with this group since 2005 to cancel the... read full review »

I wish I Could CHARGE this guys! I had a bad experience with the service that they offer. First of all, I would never do a tour in a resort. I try to be very carefull on those things, but the TNT caught me! They have a "cover ass tool" agaist those unsatisfied guests. The information about their services are poor, people must not be happy working for them as well becouse on the phone they are very unpleased. I went online to book a nice weekend for me and my family at Williamsburg VA, Memorial day weekend. The hotel I... read full review »

The staff at Palma Real are eager to book atour or show you their vacation club. Try to complain about service and you get ignored and shown a lot of BS about protocol. Case in point. Stayed at this resort and ordered a bottle of wine. When the wine went bad we complained. The pompous manager Cesar Garcia simply told us over and over about the protocol for ordering the wine. He refused to hear us and refused to try the wine himself! Complained to the hotel manager who simply reiterated the wine ordering protocol according to Sol Melia. Bottom line: poor service that would never be tolerated in the USA. read full review »

Got a letter in the mail today from Raintree Vacation Club of which we have been members for 6 years. They are whining about not being able to meet all the "upgrades" their members want, so they now have to charge an $820 "Special Assessment". This company is a joke. Every time we have tried to book a timeshare vacation with them we have either been unable to or have had to jump through major hurdles to do so. Now because they are affliated with RCI, everytime I try to book, they want to push me off onto RCI's resorts, not... read full review »

This company is dihonest and hostile to customers. On May 3rd, 2009 I received a phone call from Oceana Resorts. I was told that the conversation was recorded. I was offered a 3-day, 2-night stay at the Hilton in Myrtle Beach for $99.00. The requirement was that I would need to attended a 90-minute seminar at the Seaside resort which is beachfront on North Myrtle Beach. At that time, I would also be given $25.00 cash. I was told there is an open reservation and I would need to book 7-10 days in advance. Also, I was told that because the... read full review »

Lufthansas information about the benefits of their "Miles and More" program is wrong. When it gets to a point where they would have to admit this, they just don't answer anymore. Any company that cares about its reputation would try to make it straight if a customer was deceived by their information. Not so Lufthansa or its "Star Alliance Partners". Obviously there is no government agency that regulates frequent flier programs so that Airlines can basically make any kind of promises without having to fear any consequence... read full review »

DO NOT RENT THESE PROPERTIES!!! THEY USED TO GO UNDER MOVIE HOUSE VACATION RENTAL - NOW SILVER STATE VR I booked this property sometime last year and immediately left a number of scathing reviews on YAHOO! travel. There were SO many bad reviews, YAHOO! removed the listing entirely. I recently did a quick search, out of curiosity, to see if this company was still in business. To no surprise, the only reviewS I found were negative. The owners are rude, inept and offer almost no customer service whatsoever. Once I sent over the deposit... read full review »

Hii I booked a jet airways return ticket for my wife and infant of 1.5 years through a travel agency in brampton from toronto to mumbai in 2008 which is valid for one year. At the time of booking i was told that this is the only air lines which accepts the infant under two years for initial trip and who will become over 2 years in return. I can postpone the ticket once for free and after that i have to pay $100 per adult and $10 per child for each postponing or preponing. I postponed it once for free and while doing for second time they... read full review »

Frosch Travel prides themselves with professionalism and expert agents, the agent have been taught well how to get your money without you even knowing that you have been screwed. They cloak extra charges in your credit card bill and you will not even know it, they are so smooth and plus you trust them. For instance you are taking a trip to Paris, they will charge you 700.00 for the Continental portion to New York from Houston and maybe another 10, 105.00 business class t0 to Paris from New York, the real fare on Air France would be 9505.40... read full review »

i delt with the 4 hour wait in atlanta on the way to mississippi to visit my sister for the first time i left valdosta at 5 15 am an i arrived at 7pm on the way back the bus was already 1and a half hrs late i was soppose toleave tupelo miss. at 11 40 pm the bus was already smelley like it haddent be clean we arrive in birminham ala, still 1 an a half hrs late then they had so many peole waiting they couldnt even fit every one on the bus they told people they had to wait on the next bus which would leave out at 10 the next day on top of that... read full review »

My name is Eric Charles Moore. On June 4, 2009, I rode one of your buses that began in Sumter, SC, with a connection, with stops in Richmond, VA, and New York, finalizing in Boston, MA. My complaint is this. The driver got lost and went to the wrong location, on the trip from Sumter, SC, to Richmond, where I was supposed to arrive around 9:35 pm, consequently, causing me, as well as other passengers, to miss our connection to New York. When I, as well as other passengers tried to resolve this problem with the acting supervisor, Mr. Chri... read full review »

My wife & I stayed in Redang Beach Resort on 10-13 May 2009 1) RBR COULD ACTUALLY PUT THE BLOODY MATTRESSES outside the rooms by the staircase for storage purposes... no I wonder I was bitten by bed bugs all over my body 2)I stayed in room J 58 .. it was smelly !!! with smoke smell and the toilet stinks... i wonder when was the last time those maintenance ppl did their job... The toilet was never washed as stains were everywhere!!! It shows that the hotel is really dirty... read full review »

Holiday Travel of America Timeshare Ripoff Scam Trips --Fern Park, Nancy Nguyen Scams customer with fraud This is the classic bait-and-switch trick used by Timeshare companies. Holiday Travel of America is one of the worst companies with the most deceiving, scheming customer service. Fern Park is their customer service manager that heads this scam operation. Nancy Nguyen along with other service representatives will tell you a series of deceiving offers and inconsistent claims to trick you into signing papers. Shame on their conscience... read full review »

On February 20, 2009 I bought Cebu Pacific air tickets for Mr. Reynaldo Saavedra and Mrs. Simeona Saavedra Manila/Bangkok October 10, 2009 and Bangkok/Manila November 8, 2009 confirmation number P6JT5Z from one of your agent (Nasha or Natcha) for BHT 8, 900 Cebu Pacific Flight Promotion.<br /> The problem is when my parents went to Cebu Pacific Office Zamboanga City, Philippines they were told that tickets were already cancelled last May 09, 2009 and I confirm those flights last Monday June 1, 2009 your agent told me that those flight... read full review »

First of all my name is Keith Lazaga, Me and my wife went to hawaii last April 2009, we were just ordinary tourist walking around the streets of KALAKUA HAWAII looking for the waikiki beach, and suddenly there's this man approaching at us offering tour packages etc., and we were interested to try a dinner cruise so we said OK and then he said there will be a free seminar at the MALL AT 9:30 AM and they will pick us up. so everything was setup the time for the dinner cruise and all THE bunch of CRAP. we didn't know it was about THIS... read full review »

Due to poor service at check -in desk No 01 i along with my family consisting two child and wife missed the flight from Paris (BVA) to East Midlands(EMA) despit the fact that we all reached at Beauvais Air Port before the given time on 01 May2009 which resulted not only financial loss but also mental agony. Further my written complain dated 12/05/2009 Faxed on 0035318121649 not yet responded. read full review »

My wife and I received 2 "free" round trip airfare tickets from Millenium Travel & Promotions. This company is playing games to rip people off. They have many rules and restrictions that intentionally make it so difficult to use, that most people will probably give up. We had to pay a $130 upfront fee and only got $100 back when we cancelled due to unrealistic restrictions by the company. Steer clear of this company. read full review »

I am Theodore Noring. I boarded DL 140 from JFK to Brussels on May 26 8:00 pm local time from gate 05. The flight leutenant announced that somebody left a phone at the boarding area. I heard this announcement but I never thought that was mine because my phone was in my lap top bag. I noticed my phone was not in the bag at the boarding area at Brussels. That is when I remembered that I took my lap top from the bag while waiting for departure but did not take notice of the phone dropping from the bag. If the phone is available you could... read full review »

Before going on my vaccation to China and then over to Egypt, all up we went for 4 weeks I had alot of trouble with the travel agent communicating with us as they felt we asked too many questions and were told not to worry but to sit back and enjoy ourselves, we would be well liooked after.Well what a disapointment it was, we had several changers in China over a period of 10 nites most of which we were not consulted about but were adatable to, but after that we thought that we were going to be looked after in Egypt and that was our biggest... read full review »

Every summer we travel to Turkey for our summer vacation. A close family friend who works at a nearby Turkish clinic as a translator informed me that they have received an email from Fortis insurance that this insurance company will not pay more then 150 Euros for their clients treatment. Based on this email, hospitals are preparing to refuse to admit Fortis patients for treatment or ask these patients to settle thier bills personally before they leave the hospital. So, for all of you who are planning to travel to this country with Fortis travel insurance: BEWARE!!! read full review »

Our family of 4 stayed at the Royal Pacific Resort in Orlando Florida April 6-9 of 2009.On the second evening there, I noticed bites on my torso and ankles, but attributed this to mosquitos.When we checked out on the 10th of April, we drove straight back to NC.Our luggage was left open in our downstairs bedroom, and my son took his luggage upstairs to his room.That weekend we all had bites, and noticed that some of our white tee's in the luggage had what looked like bugs on them.We asked a neighbor to come and look, and they said they... read full review »

What a set of scam artists ... part of my package included membership to RCI with points I could use to book a vacation each year (the main reason I bought it, all suddendly disappeared ... but guess what they will let be book a vacation if I pay an additional $660 or up to $1249 ... I need to get in touch of the better business bureau. read full review »

Scam Dear Sir I just need to know that, I received an email from Mr. Philip Johnson and they send me the 21 question for interview. I was send him the answer of all question then he send me another e-mail and in this email he said me that I provide him scene all document of my education and achievement certificates so that I send him all document but I still have confused that it is scam and fake think so please tell me this is true I also attached my appointment letter and all e mail witch I received from him and appointment... read full review »

Do bese people(300lbs) pay more for two seats? May 2, 2009. Ominbus seat 8F row aisle. At 7:am. found a row of three seats. Whereas two obese people I ever encountered took up two and a three fouth of three seats. I weight 117 pounds where do I sit. Was I angry a whole seat I paided for. They where belted in I wondered where I was to sit. The omnibus was quiet as a mouse. Fire and brimstone was steaming out of my ears. We looked at each other while I stood and wondered.Where they going to the game show "Americans Biggest Losers.! They... read full review »

Hotel is not as represented in advertisements, internet etc. Used glasses were in our room, room filthy! Spoke with week end manegement and night manegement with no action or changes. Attached are pictures of the 3.5/4 star resort. read full review »

SIR, MY MOBIL NO IS 9959558513 IAM CHANGE POSTPAID TO PREPAID.IAM PAID TOTAL BILLING AMOUNT. BUT IAM NOT RECEIVED MY BILL. IAM ASKING APRIL(19-04-2009)TO MAY(20-05-2009) BILL SUMMARY. PLEASE FORWARD MY BILL AS SOON AS POSSIBLE. read full review »

Son and companion took flight #60, Jfk to Bogata. Discriminatory rude treatment by staff of this airline. Two of the few if any Americans on flight. Seats moved to less desirable location, other passengers offered more amenities, son hit by cart, no apology, companions blanket taken from her when asleep----terrible trip, airline should be embarassed by employees!!! read full review »

My grandmother gave them 800.00 for a week at one of the hotels that they are affiliated with. Being elderly and of that generation of trust she forgot to get any form of receipt and paid cash. Rocky Point travel stated that they would book her a week in Mexico and would call her in a few days. They never called, and all of her Email and calls go unreturned.They state that they have no record of anyone by her name ever being there by her name.She spent 2 hours in the offices there talking with the General manager George J. Ostalrich. He refuses to answer our calls or Emails...Stay far far away from this den of thieves! read full review »

Creepy Incident in Resort Hotel Room No. 2124 on 23 May 2009 On 22nd May 2009, my family and friends check-in to three rooms in Resort Hotel at about 8p.m.. At the check in counter, we were given the connecting room at 2nd floor which is the old room without renovation. We made a special request for first, a newly renovated room and second, a connecting room when BOOKING placed. Upon check in, we were told the newly renovated room is NOT available AND it is GIVEN on a ‘first come first serve’ basis. Even though BOOKING wa... read full review »