Bill was paid in full as told by operator at at&t . I asked several times this is my final bill havent had service in 2 months. paid $150.13 1/12/10 conformation # 31m7myw9j01shhy. Have bank statements and been paying unbundled providers since first of year. This is the third bill since cancelled service Im tired of tring to pay at&t off. Shan &Tammy Evans acct# 86603606

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Tired of hang ups, long wait times or being transferred to the pathetic AT&T outsourced customer service department in India? Here is a direct contact for all your billing, service, contractual or device issues. AT&T is by far the industry leader in horrendous service & this allows thousands of customers a direct contact to assist in these matters.

PATRICK ALBRIGHT (ATTSI) [email protected] / 314-331-9802 (DIRECT LINE)

Please pass on this info to anyone/everyone so AT&T customers can finally get a direct, service contact instead of rude, lying, non-cooperative morons!

Donald Wartluft (Team Manager - icare3@amcustomercare. att-mail.com) 918-204-1116 & Ifeanyi Bellamy (Donald's supervisor - [email protected]) 918-204-4237

I was a member of at&t for a long time and i am so dissatisfied with alot ot problems i had with at&t, in september 08 i had apply for a 4 phone so ma daughter i had so much problems with at&t delivering the phone to us i ask for a signature upon collecting the phone but apperently nobody listen i even went to the point of tellin them where i live the neighbor hood is crazy i will not get the phone if they jus drop it off but guess what they jus drop it off every time they would drop it off i would not get the phone no matter what i tell em, give me a headace every day ok fine, now its a bigger problem, on september 24 i change 2 of ma cell phone from at&t to boost still leaving 2 on at&t the # i change was the 7733835453 & 7733835859 those are the # we took off so we had the 7733306894 & 3125605141 with at&t so we decided we will try out boost to c how it was & if we don, t like it we will get back on at&t cause our bill was high with you people so after i cancel 2 of the phones on september 24 i call at&t on abt the 25 or the 26 i spoke to a lady ant tell her what am doin about ma phones so we took off some of the features on the other 2 phones we had with at&t so we came to an agreement that ma next bill would be $130.00 well hmm i lady call us from at&t basically cussing us out why we cancel our 2 phones & boost not any good service & what kinda phone we got & a whole lot of crazy stuff then she goes right ahead and tell us our bill was over $$$$ i ask her for what she tells me the # 3125605141 used over 1000 mb worth internet JESUS LORD thats a lie she was jus mad we change our plan i guess she took it personal (did not know this her company was not professional ) so any ways i spoke to a man have him check out all that but it was a lie so they say they took off some stuff which i will be sending a letter to fox news having them doin some investigation cause i know at&t is wrong next thing they was still sticking me with some bull, i have the man check as far back as he could to see if we had ever used no internet on our phones for all the years we had ya, ll he never find none so why did that lady did that to us & how much people has this been done to ? so now i spoke to some collection agency the man name is Mr cody Foster i told him what had happen to me so he tells me ok pay the $130 and send in ma complain to this site and i will not have to pay no more money so it is final i pay the sum of $130 the account # is 8957693 the name on the account is Matthew Thompson & Karen Thompson i hope to get a response from you thanks

I have AT&T mobile service. I have had them for over three years. I am sometimes late on my payment. I just had my service disconnected for non-payment. My phone would not let me call them to pay but I received an automated message that gave me a phone number to call or use the express pay option. Of course I wanted to use the express pay option as I would have to stop somewhere to make a pay phone call or with someone who had phone service. I made the payment. It notified me to power my phone off and turn back on and it would be reactivated. 5 hours later it has still not beec connected. I went to my parents after three hours and talked to the customer service department. She tried to connect my phones. She showed the payment I made but their system would not let her re-connect the phone. Her suggestion was to wait a couple more hours. I told her is this wishful thinking. She said YES. Needless to say I am totally Pissed about the whole situtation. I spend over $350.00 a month on their service and YES I was late, but I paid the reconnection fee and expected them to do what they said they would do. Their customer service stinks, their automated way to contact people stinks and I am going to switch services to someone who cares. They obviously don't.

I've had a Samsung Impression phone since August. All along it has not worked very well, often needing to be re-started to send messages. Then this week the touch screen stopped working (meaning all I could do was dial numbers I had memorized on the keypad, with no access to the main menu). I went into a "service center" on Monday (in Manhattan at 42nd street and 5th ave), explained the issue and told them I had one year warranty, and they gave me a "new" phone and a new sim card and sent me on my way. Two hours later I got home (Jackson Heights) to find I had no service at all on the phone anywhere. Later that day I returned to Manhattan, downtown at west 14th street, and still had no service. The next day I returned to the same store, the same two people working. Explained I was in there yesterday, explained the issue, and they asked my zip code, went on the computer and said there was a tower down, or under maintenance, in my area that they started working on at 4:30 in the morning the day the phone was issued to me and continued until 5:30 this morning. When I got home the issue should be resolved, I could get a new phone, but he didn't believe it was the phone. Blindly believing this man, I said ok, thank you for your time, and left again with the same phone. This day I was working in upper Manhattan at 71st and Central Park West, and upon arriving at work, still no signal. I returned home that night to find I had no signal again. So now the third day in a row, I had to make this in-convenient trip to their store. I get there, same people working, and explain the issue once more, this time giving multiple addresses I'd been at with no service. I was asked for information under the battery but couldn't read it because the ink was smearing off. That's when they told me this "new" phone was actually re-furbished (I understand many service centers issue re-furbished phones, but don't tell me its brand new and then contradict yourself). He put in my zipcode and the two of the places I'd been working. He then informs me there are actually towers down in all of those areas (although the man the day before had told me the work started and ended and that my phone should be fine... I guess they stopped working and then decided to pick it right up again. Interesting.) And the most valid point I gave them was the fact that my roommate was also an AT&T user and she has perfect service in our apartment. He said sometimes thats the case, it varies from phone to phone. That being said, I asked if I could simply try a new phone then since mine hasn't worked for three days, it is now affecting my career, and no-one has been able to give me consistent information. The man told me its not their policy to issue another phone since there appears to be nothing physically wrong and there is service being done in all these areas I mentioned. So there best solution for me is to wait it out... hardly an option. That night I have to call AT&T, sit on the phone for literally 2 and 1/2 hours, speak to three separate people, go through all sorts of troubleshooting, and finally they agree to ship me another re-furbished phone, that may take more than 7 business days due to President's Day on Monday. So I'm supposed to either pay $15 to have a phone express shipped, or go for possibly more than 2 full weeks with no phone. This company has horrific customer service, inconsistent and inconsiderate policies, and overall poor attitude in handling customer affairs. This entire experience has been not only frustrating, but has hindered my career, cost me un-acceptable amounts of time to find no resolution to my issues, and shown me AT&T is an utterly un-professional service provider. If it didn't cost an obscene amount of money to cancel my contract pre-maturely, I would cancel it instantly.