I have contacted AT&T by phone and by the attached emails time and time again. No response! I choose not to deal with the inexperienced folks they have on the phone and will hit every complaint site possible since they will not respond via email. IF YOU ARE GOING TO ANOTHER COUNTRY, PLEASE, PLEASE TURN YOUR PHONE OFF. They will tell you everthing is ok and then wack you with a completely unacceptable bill.


Again, I have still received no contact from AT&T. I have issued a payment to AT&T for $350.00. This was the agreed upon price from all the telephone calls made to change my service to the best option for living in Canada for one year.


We can either deal with this via email or we can go the legal route. I am very displeased with your service.


Thanks,

Kristi Fancett

Project Manager


--------------------------------------------------------------------------------

From: Fancett, Kristi
Sent: Tuesday, 30 November 2010 7:13 PM
To: Fancett, Kristi; 'AT&T Customer Care'
Cc: Tom Fancett
Subject: RE: Your AT&T wireless bill is ready to view


Still no contact. The phones have basically been non-functional since I received the $1900.00 bill. I need some someone to contact me soon with a resolution to this situation.


Thanks,

Kristi Fancett

Project Manager

Phone: 403-513-1646

--------------------------------------------------------------------------------

From: Fancett, Kristi
Sent: Wednesday, 24 November 2010 10:30 PM
To: 'AT&T Customer Care'
Cc: Fancett, Kristi; Tom Fancett
Subject: RE: Your AT&T wireless bill is ready to view


I am shocked and astonished about the bill I received today. I and my husband have called five times over the past 6 weeks to ensure that we have the correct plan and have updated the plan based on text messages we received from you. I would have to say that the text messages were always late (most by a couple of weeks).


The worst case scenario was that we would owe $350.00 per month. On every call, we made it very clear that we would be living in Canada for the next year and on every call they had a different plan but none of them exceeded $350.00.


With all that being said, a bill of almost $1900.00 is completely unacceptable! My husband spent 2.5 hours on the phone talking with representatives today about reducing the price. He finished with a price reduction of $550.00 and I can say that this is again completely unacceptable!


Someone needs to contact me via email as soon as possible to resolve this situation. Please do not text me or call me on my cell because you nor your team has obviously not listened to or grasped the situation that we have explained.


Thanks,

Kristi Fancett

Project Manager

Phone: 403-513-1646


--------------------------------------------------------------------------------

From: AT&T Customer Care [mailto:[email protected]]
Sent: Wednesday, 24 November 2010 1:22 AM
To: Fancett, Kristi
Subject: Your AT&T wireless bill is ready to view


att.com | Support | My AT&T Account


Your wireless bill is ready online!


Dear KRISTI FANCETT,

Your monthly wireless bill for account 287021825996 is now available for review online.

Log in today to view your bill and make a payment. If you are not yet registered, you must do so to view and print your full bill.


Thank you for choosing AT&T for your wireless communication needs. We value your business and look forward to serving you!

Sincerely,

AT&T Online Services


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New service, New home phone and High speed internet... ok service man showed up to do phone messed up the phone service of neighbor left yard in mess. sloppy work, mult. calls and sitting on phone for ever hearing "how important my call is", took at least 4 calls and each call 30 to 45 min to get to speak to a person.
Next the service man that was to come and wire for internet never showed up. mult calls again. each call 30 to 45 mins. after 4months of paying for internet that we did not have. Cancelled all service. spoke to at least 5 people on phone 2 hours, once because after holding for 45 mins was told that transferring and disconnected me, has to start over. This time though I would not be denied. If it took 10 hours, the 4 person told me I had an attitude. duh!! These people would have given Jesus one. Last women told me if I would pay 122.00 she would close account. oh well, I paid for 4 or 5 months of service that we never recieved but I just want them to go away. So I Paid,

GUESS WHAT... we have been turned over to collection. for 53.26 more.
They need to be put out of business.

I make 31.00 dollars per hours I spent at least 20 hours dealing with these people I feel they own me 620.

Bought a phone as an upgrade, had it for a month and it started crashing and would not hook up to the wi-fi in the house any longer. Had the technician check it out, told me to reset the entire phone which deleted all of my apps (paid and unpaid). From there, stayed on the phone trying to get info on getting an exchange for 3.28 hours. After I was told I would receive a replacement, I got an email a half hour later and it stated that they could not do it. So, let's just say that I am going to probably go with Verizon after being a customer for over 9 years. Done with them. I am disgusted.

at&t is holding my mail hostage because I have not fully paid them.

I spent 3.5 hrs on 11/29/10 (from 4 pm to 7:30 pm) trying to reestablish home internet connection for an outage that had occurred on 11/28. We have a home PC directly connected to the modem and an Apple using the home wireless network. As is routine for me, I kept notes of the numbers I called, the names of the people I spoke with, and the outcomes of the conversations. I ended up with two pages of notes, names of at least six ATT reps, and several different toll-free phone numbers and--the short of it was-- still my connection problem wasn't solved. In order to get their expert help, which seems to come with additional cost, I agreed to sign up for a year's service contract at $15/mo (rather than a one-time fee of $49.) thinking good help would be quickly forthcoming. Yet I was immediately dropped yet again between signing up and the tech rep who was to assist, which happened when being switched between ATT personnel several times over that long period where I was holding. That puts the caller back into a queue, which in SC averaged 20 minutes each time. The first thing any ATT employee asks is, "With whom do I have the pleasure of speaking?", then the phone number where I can be reached, then the security question. NEVER did anyone who took the return call phone number where I could be reached CALL ME BACK when we were disconnected. The contacts were excruciating, and in the end my problem was determined to be a faulty modem/router. I then tried to order a new one only to be told that ATT wouldn't sell me one because I didn't pay for home wireless service, which I obviously had had since I had an ATT stamp on my current modem/router which they had supplied! In the end, after breaking for dinner, my son from Indianapolis walked me through disconnecting/reconnecting the modem/turning off/on the computer which has to be done in proper series of steps. Now I know that... While talking about the fact that they wanted me to pay extra for wireless service (which I had already), I said I wanted to drop ATT service altogether, I was told by that rep that proper office to handle that request was closed for the day!! I was immensely frustrated to put it mildly. Early on 11/30 I started over with ATT and got very pleasant treatment and expressed regrets from the ATT business office UNTIL I was sent to a billing "escalator" clerk to request to remove the tech service contract from my account, which hadn't helped me isolate the problem which was a simple one according to my son. I was told that the verbal agreement that I had made the day before was binding and that to cancel would cost me $10 per month for a year (rather than the $15 per month to keep the service), and that $120 would be tacked onto my final bill if I chose to drop ATT altogether. Evidently there is no option to back out of a contract? Is this true? Then I was promptly dropped again on the transfer from that DSL billing supervisor to the overall business office where I wished to continue my quest to cancel the verbal contract made 12 hours earlier with DSL. I had got NO appropriate technical help, although I did speak with a technician, yet ATT is somehow entitled to additional monthly fees for services not rendered, an unnecessary new modem which I was also to pay for, plus upgrading my plan to include wireless service which I already had. I will attempt to find another Internet provider in SC and cancel all association with ATT after spending 50 years as an ATT customer. Now I'm glad I don't have the iPHONE! And, in case other people are interested in service differences between states, I got better and immediate service when I called the several ATT numbers from my NJ area code cell phone this week than when I called from my land line with a SC area code. ATT has good competition in NJ, so they must target that state for better customer service than in SC. Also I discovered that ATT isn't as "connected" between offices that they would like customers to believe. There is no one-stop help available. Instead it is an arduous task to traverse the ATT web of offices trying to get to someone who can assist in even the simplest of problems.