I have had trouble with the AT&T folks and customer service for years -- These forms are fruitless unless everyone unites to boycott AT&T. Their attitude towards the public and their customers is rude and condisending. They have no respect for anyone on the other end of a phone line and use their training aids for guidance on human interaction. Most are limited vocabulary and education. No matter who you talk with they have no last name and are the only person by that name in that office. You probably didn't know that they also keep notes on you conversation and can adlib or input who knows what in the notes so the next person can read and make a predetermination of your complaints. When I asked to have a copy of my records including the notes I was tols I would need to get an attorney. I will NEVER, NEVER, NEVER use AT&T again EVER !!!
Is there anyone out there that is for the consumer -------------------- ANYONE !!! ?????

Awwwwww...
To all T-mobile and metro PCS users,

My service in AT&T is so good, I can't take it all in by myself. I thought it's only right to share with you guys how well my 3G works everywhere I go, unlike T-mobile which is only outside and not inside buildings. Let's not even talk about metro and its internet. I think dial-up is faster than metro.
I love paying my bill online, and getting the bill by mail like a regular bill not by text.

Everywhere I go, I have service and it's GREAT! You guys should know this.
This is a complaint board. Yet this is not a complaint but a post that many will envy...

I have recently just bought a orange cloth and I covered my house in it, just know I know every time I get home I know I'm covered every corner inside my house with 3G!
So, when you see that commercial of 97% of the U.S covered by orange cloth, know that my house and most likely your house is too!

Have a good day everyone.


Sent by my iPhone with AT&T.

Hello,

I have maintained very good credit until my latest run-in with AT&T. Before I left for South America for 2 months I had called in to let them know of my travel plans. I wanted to make sure that I would not come home and have a huge bill to pay. Sure enough, they set me up on a plan whereby I paid an extra $30.00 per month and received a certain amount of gigabytes. I told them I am not familiar with gigabytes and have no idea how many gigabytes I would be using down there based on how far away i was. The representative told me not to worry they would be sending me a text when I got "at or near" the alloted amound of gigabytes. The only text I ever got was that I how overstepped my usage amount (I only had a total of 2 calls) and that my bill was now $1, 200.00. I explained the story and told them that was specifically why I called in before I left for south america in the first place. They have now attached a negative credit report to my credit, something that I have worked very hard to maintain. Can someone please help me? This unfair and total B.S. from another one of these high horse companies...

Sincerely,

Andrew Denny 714) 915-1178

April of 2010 I was again solicited by At&t to try the U-verse service. Upon speaking with management in offering me the best competative deal I was reluctant but agreed with doubt to try it since he promoted it so well and provided a good package rate for a year. Getting the works installed with a supervisor in tow to oversee the work, my services was not hooked up properly so I was unable to use it the first day and had to wait for a tech to come back out to correct. I spent numerous calls to agents (most whom had no respect for customers) and spent hours on the phones to get issues resolved and still is an ongoing battle. Since having this service I have had notheing but problems after problems. They speak of clearity and quality of the service and that is a myth within a myth. HD is a pure joke and wireless isn't much better than modem DSL service. U-Verse service isn't what At&t hype it up to be at all. My picture regardless of if I have it on HD or regular continues to shake with the wordings in casted. Never a complete still picture with crystal clear showings. I have been with At&t for over 20 yrs and this is the worst service I have ever had from them. I hate the day that I was convinced into trying this new line of cable. IT ISN'T WORTH THE PRICE YOU PAY FOR!! The only advantage is the fact that when the weather is bad it continues to show. If I could wake up out of this nightmare and revert back to my old service with losing money, time and effort I would. CONSUMERS, CURRENT CUSTOMERS, ETC.. PLEASE BEWARE OF THE U-VERSE SERVICE, IT''S NOT WHAT THEY ADVERTISE AND PROMOTE IT TO BE...

I had AT&T wireless service over two years. They look for anything to extend the contract. I called to cancel and requested to be cancel no later than next day. They argued that they would cancel after a month elapsed from notification to cancel. After, talking to supervisor they cancel the service that day.

They issued a statement with $27 credit and later sent a check for the $27. A couple of weeks later they add a charge for $27 and $4 additional dollars.

I complied with the contract in full. Why should I be charge for $27 that was refunded due to overpayment and later they want it back.