i recieved a text on my phone about checking my email on my home pc, it told me it was free, now i getting a monthly charge $21 on my cc, can't seem to find where to cancel it, any help would be appreciated

Never use AT&T for any kind of phone service. My landline has been a nightmare from start to finish with AT&T. I ordered a long distance plan that was supposed to $30.00 per month unlimited as I was told over the phone. It never took effect and I was stuck with the huge long distance amount and there was no note made by the order taker that I had ordered the plan. So I was screwed. AT&T sucks

My wife and I ordered phone service and DSL internet service from AT&T. They upgraded the Express DSL service from $20 month to DSL Pro $30 month. We received in the mail a confirmation letter. At the top of this letter is a phone number to call if the ordered service is not correct. My wife called to let them know that we should have the Express DSL service. They gave her such a run around, tried to sell her TV service, said she would be transferred to another number and then asked for a transfer code and were so uncooperative that she ended up in tears. They have made it nearly impossible to correct their error. We will end up paying the extra $10 because it is not worth the aggravation, but as soon as we can cancel we hope to find an honest company

Everyone is writing reviews on all of these companies about poor customer service. Well I have another one to add. I ordered AT&T DSL along with basic local phone service back in January. They came out hooked it up and I was all excited to get home and use it. They left a note on my door that they needed access to my apartment before everything would work. I contact their support to schedule a time that they could come out and complete it. The technician notified me they did not need access to the apartment. I said alright and tried the DSL no luck. I went out and purchased a phone specifically to test my phone line after a few weeks of working. The line was dead. I called back they said everything looked fine and to check with my complex to make sure they didn't need to hook anything up. I verified this we the main office, but wasn't able to contact AT&T for a few weeks because I was out of town. I called back again and just told them I just wanted to cancel it. They said that is fine, but you owe us $160 between the modem that I purchased (which I was never able to use), the phone line hook up, (which was never hooked up), and the month that I had the service for(which was never hooked up). I asked them if they could verify on my record that I had never made any phone call or had any data transferred across the line. They did this, but said because I was in contact with the DSL support instead of the phone support that they would unable to refund any of my money, but that they could send a technician out for $90 more dollar. I was never notified by the DSL department that I should contact the phone department even after I discovered I had no dial tone. I was basically told that the DSL department does not have the right to tell me to contact the part of the company that handled the phone. They weren't authorized. I asked to speak with a supervisor as this make no sense to me and they said there was not one on duty. So basically I got the shaft on the money and never got to make a single call. I purchased an I-Phone today which I will be returning tomorrow and canceling any contract I have with anyone associated with AT&T.

I was hit with an outrageous international call charge. I was charged $10.55 per minute for a call to Afghanistan to talk to my son who is serving in the U.S. Army. The first 3 calls were not answered but I was charged $10.55 for those unanswered calls. The fourth call, he answered and we talked for a total of 20 minutes. My international charge for a total of 23 minutes was $242.65. This does not include the "FED UNIVERSAL SERVICE FUND" fee, STATE and MUNINCIPAL taxes for a grand total of $290.90. This is only the international charge and does not include my normal domestic phone charges.
I feel that this is an absolute injustice and although I know that most international calls are important to those making them, the fact that families of our American soldiers can not talk to them and hear their voices and visa versa, is disgusting. My son, along with thousands of sons, daughters, husbands, wives, sisters and brothers, are being punished for being in a foreign country, fighting for OUR freedom. They need to hear familiar voices. They need to hear "I love you", instead of reading it in an email or letter. We, as parents and loved ones, need to hear our soldiers laughter, sorrow, anger or any other emotion that they want to share. It sickens me that AT&T abuses the American people by charging these ridiculous fees. It sickens me that after receiving that first 'international' bill most will not be making those calls to say "I love you".
What does it take to fight this unfair, overpriced violation? How do we as Americans and military families change this? I don't know but one thing I do know... I would love to send AT&T's upper management to the Middle East, set them down in the middle of a desert and tell them "You aren't going to talk to any of your loved ones for 1 1/2 years and by the way, your life is in constant danger and they may NEVER hear your voice again"
Those of us who can't afford these phone calls are, in a sense, being told the very same thing. I'm disgusted. I'm angry. I'm heartbroken.
I received the bill yesterday(Friday) and will be calling AT&T Monday to contest the charge. I'm sure I will get nowhere but they will definitely know my thoughts on this matter. Does anyone have any ideas how we can fight for our rights and actually be heard?

Susan Ovadia
Proud Army MP Mom
Ohio
[email protected]