We had U-verse cable and internet service for about three months. After many service quality issues and several at-home visits by AT&T repair persons, we decided to cancel U-verse service in March 09. AT&T instructed us to return their equipment (gateway and receivers) via a UPS Store. We did so and within a month received a billing credit. Then, about two months later we received a bill for about $600 from AT&T claiming we did not return the equipment.

Fortunately we did keep a tracking number that was provided by the UPS Store. The package was tracked as being received by AT&T at Laredo TX on 3/25/09. We have a date and name of person receiving the package. Two calls to AT&T have not resolved our billing problem. Their customer representatives claim that we are correct, but say that they can not do anything to resolve our problem either. Yesterday we received a call from a collection agency about this matter...AT&T turned us over to collection without even investigating our legitimate concern.

I strongly advise against any business dealings with AT&T. They have the worst customer service I have ever experienced. We will be cancelling our AT&T local phone service ASAP. BEWARE AT&T!

So here's the deal. I called At&t to order their High Speed Internet on June 25th, 2009. The guy on the other line hooked me up with the service and told me my modem shipping date, July 1. That day comes and the modem is a no-show. I decided to call At&t and ask about my order status. The lady told me that they had my date down for July the 7th after i'd been told the 1st. She asked if she could overnight for a charge of 14.95;however, she offered me a $25 rebate. Frustrated, I agreed, and decided not to hold my breath. July 2nd comes and the modem is STILL a no-show. Once again, I called them back up asking about my order status. "Sorry about the INCONVENIENCE, but it seems we are having problems with modem orders. It will be 3 more days, including the weekend, before you will recieve your modem." I was pretty livid at this point. How hard could it be to ship ONE modem? So today, Monday, July 6th comes. I call them again asking about my order status. "It says here that your modem was shipped to UPS on the 2nd." OK. I called UPS and they told me they did not have my shipment or a tracer. I call At&t back and the new woman tells me my order could not even be found in the computer. She said she is shipping me a new modem and that it should be here tomorrow, July the 7th. Once again... I'm not holding my breath. This has been one of the worst experiences with a company i've had. If I wasn't so desperate for internet and didn't owe money to everyone else... I would just say screw it.

I purchased a phone from an AT&T corporate store in March 2008. Since I didn't like the handset I purchased (Palm Centro), I returned it and didn't get another handset. The store representative said that I would be able purchase another phone at the initial discount anytime a phone I wanted was available. Now that I am looking to purchase a phone, both Supervisor Raul Montes User ID: RX371G and cancellation department representative Mike Sillman (refused to give user ID) advised that I wouldn't be able to purchase a phone at the initial discount price. Mike Sillman (cancellation dept) also mentioned that if I wanted to cancel my line or port my number to another carrier, a cancellation fee would apply. This is despite the fact that the initial phone discount was never received AND multiple representatives advised me that I would be able to get a new phone with new contract pricing WITHOUT extending my contract. They instead offered an upgrade option extending my contract for an additional two years.

Three months ago I signed up for basic residential phone service with AT&T. My first bill had a $7.14 charge from ILD Telecommunications for directory assistance. I have never used or even heard of this company nor have I used any directory assistance. My second bill had 185 long distance charges on it and a bill totaling $96.40. I have never made any long distance calls from this phone. I use my cell phone and Skype for my long distance calls. I spoke with two representatives from AT&T who both put a $97.00 claim on my account. The second representative named "June" said that she had opened the history of my number and found that these charges are identical to ones that were unpaid by the previous people who had this number and that she was forwarding this on to another department. I never heard anything else and after two follow up calls, I was told not to worry. This month, my third bill had a total of 239 long distance charges and another cramming charge from a company called travelersvmail.com for $12.95. I have never used this service or heard of them either! I did get AT&T to remove long distance from my line. I never even asked for long distance in the first place -- especially not at .33/minute! They also put another claim on my account for the amount of $109.63. One woman that I spoke to yesterday named, "Erin" left me a message on my answering machine telling me that I would have to pay these outlandish charges that now total $225.38. My bill should only be $6.40. I feel that hey are bullying me into paying this bill when it is obvious that something is going on. I have never had such horrible service anywhere.

So, from June 10 to June 25, I've been trying to place orders with AT&T to change my address to my new apartment for my Internet service, which I moved in on June 14. As of today (June 25), I still don't have service and they STILL have the wrong address for my new apartment.

First time I called (1800-288-2020), some woman who doesn't seem to speak English answers. Undoubtedly she even got my street name wrong (even though I repeated to her that the street name is the same as my previous apartment...). So a week later, I get no service and called again. This time, another woman who doesn't understand English, even though she speaks English fine, answers. Asks for my apartment number more than a dozen times, and then place an order for the WRONG apartment number!! So another week later I still have no internet. Then I place another order again. This time a man answers who sounded like he confirmed everything. But then today, I found out he did not even enter the apartment number on the order!!!

AT&T, you have just lost a customer permanently...Thanks for all your WONDERFUL customer service.