I am extremely disappointed with the overdraft fees, I honestly was not aware of them. If I would of known about the charges I wouldn’t of used my debit card PERIOD! Also another thing I am disappointed at is that the bank employers didn’t inform me about placing a hold on a deposit I made of $160. I am a very responsible and organized person I keep track of every single transaction I make whether it’s a purchase, transaction at an ATM, deposit, etc. Because of this dissatisfaction I called the 1800 number spoke to a representative then got transferred to a manager on duty and he was even more disrespectful and disconnected the call, while I was being honest in a very polite way. I would appreciate if someone will reply to this email or contact me through phone or address as soon as possible. Thanks for your comprehension.

Bank of America screwed me over. I was away and overdrew my account several times through automatic payments of a few dollars here and there. each time it happened i was penalized a $35 fee. For about $50 in purchases i was charged $600 in fees.

Never got an email alert or anything. This despite many years of being a good customer and lots of money in other accounts.

Now i know some would say it is my fault for letting my account default but the issue is that they know i am a good customer and might have said something.

I went to cash my payroll check they say there were six dollars charge becouse i dont have an account with them, i say it was fine just gibe me a receipt of wath i pay to you, they say they can not do it. My question is how can they charge for someting with out receipt.

5 years ago I had some unauthorized charges on my BoA Credit Card. They contacted me before I ever saw a statement because the charges went over my credit limit. I asked to cancel the card and negotiated terms to pay off the card over three years and had them automatically deduct the payments from my checking account (with another bank). I never received a statement from BoA over this time but I kept track of the payments through my bank statements.
After 3 years I get a call from a BoA rep asking me to renew the payments. I was surprised and asked the rep for a balance due and was given an amount that would take several more years to pay. Due to my lack of diligence I could provide nothing in writing that showed I had originally agreed to pay the debt in three years time. The rep was discourteous and not very helpful but when I refused to authorize any more payments I eventually convinced her that I needed to speak with someone else. A very friendly and persuasive bank rep called (I'm sure that's why he has the job) and he convinced me that I had misunderstood the original terms from three years ago and we set up another payment schedule that would pay the debt off in three more years. The new payments were 3x's as much but I just wanted to get it over with and gave him my fax number and requested confirmation of our agreement via mail and fax and also monthly statements, and I received none of these. However, I was still able to track payments through withdrawals from my bank account. Yes, I'm too easy going and it is my fault but after a year I renewed the payments via phone and again requested something on paper. Again, I received nothing but they continued to withdraw $ from my account. Then on the 11th and 12th months they withdrew smaller amounts.
I was contacted by an ANGRY rep who wanted to know when I was going to pay the back amount due plus penalties. When I calmly asked why they hadn't withdrawn the correct amount she said that wasn't her concern but I needed to pay the amount due "NOW". And then she asked me to renew my payments for another year. I almost fell over when she told me the total debt was almost the same as it was 2 years ago! Yes, I've been negligent and bear some responsibility for letting it go on this long but something is wrong and I tried to get her to transfer me to someone that could answer my questions because she said she couldn't.
After 5 years I'd had enough and refused to renew payments until someone that could provide answers contacted me. The rep asked when I could be available and I gave her a date and a time to contact me. For the first time in 5 years I was prepared, I had 5 years of statements, dates and handwritten notes but I never received a call. After 30 minutes I called their customer service number but nobody knew what I was talking about. After 45 minutes of being put on hold and being transferred several times by impatient BoA employees I gave up. Then after two months I received a call from a collection agency which didn't go well because I refused to pay anything until someone could tell me where my payments had gone and I told them I would see them in court. After a week of calls (to my workplace) they gave up and I didn't hear from anyone for two more months when another collection agency, NES out of Ohio, contacted me about settling the debt. Well, that was yesterday and I've paid the current debt in full, $1100 more than the original amount owed. Where have my 5 years of payments gone and why did I never receive anything in writing from BoA?
Don't trust their reps and get it in writing because a verbal agreement is worthless. The reps (follow up callers, not the rude initial callers) tell you what you want to hear just to get more money out of you. Also, sometime over the past couple of years BoA bumped my interest rate to 22%, I never knew that because I never received a statement from them. My agreed upon payments weren't even keeping up with the interest charges!
I'll never get my money back but hopefully someone will read this and it will convince them to get their credit card through someone else. Or better yet, don't use a credit card at all.

I have a Bank of America bank account and credit card. The only reason I still have the bank account is I have an overdraft I haven't paid off yet. I barely use the account. I pay $25 monthly for the checking account even though the only use I have for it is to deposit money so I can pay my Bank of America Visa. They don't have a lower cost checking plan. They charge me 23% interest for my $9000 balance because I was one day late two times paying the visa. When I get my finances back in order I will never, ever do business with a company like Bank of America that pays fees before the customer.