I HATE THIS COMPANY SO MUCH. I went to a Cricket store and handed them my new address and they will did not change it correctly. Therefore I have received no bill a month and a half later. Every week I have to call and check on this company. It took three requests to get my address changed. Then I had to call and get an address to send a payment to since I have received no bill. Then they shut my phone off because they told me my check was received one day late even though I sent it a week ago. I was told it was due July 17th by one rep and another rep told me it was due July 18th (which is correct). I finally get my phone turned back on and a friend tells me today that they cannot leave a voice mail. I called today and found out that my plan changed so I don't have voice mail. I found out that they had changed my plan without my authorization.

I've had my Samsung which I paid $200. each for 2 phones and opened another plan with another phone with Cricket so all together I pay them monthly on 3 phones about $150. not including the $5.00 a month on insurance.
we've paid the monthly Insurance for all 3 phones and finally had to file a claim on my daughters phone. Insurance covers water damage, physical damage, and electronic failure. we filed our claim and paid the $85.00 they gave us the same phone we handed them with some adjustments they claimed to make. I told them the phone they handed back to me was falling apart but she claimed it was working fine and we have 30 days for the exchange. well not even 2 weeks later the refurbished phone broke so we went back to even exchange it. The customer representative then advised we had to file another claim for $85.00. I told her I could easily buy a phone from their display for $65.00 why would I give them another $85.00 seems they're aware of this. I kept trying to explain she handed me a lemon and we can't even use the phone she gave us. She simply stuck to file another claim regardless if they're aware what they did and explained that this replaced phone isn't covered. I then told her I'd like to cancel next months and she simply told me since it's not under contract not to pay next month. I know she's lying to me because I've been through this before. I know they told me before we have to call a month in advance so they won't bill us for the following month. She just kept saying otherwise. I got home and called to ask them to cancel the phones so that I'm not charged next month and they told me they couldn't access my account and asked me to call back again tomorrow which I'll definitely do.

The Insurance that claims no responsibility: http://www.thesignal.com/ &
Cricket whom also claims no responsibility: http://www.mycricket.com/?CMP=KNC-Google08&gclid=CKnXgP7X2KICFSEJswod2EezwQ

I was told by two of the Cricket customer service representatives that I's able to get a refund in 10 days for an in advance payment after closing my account. So I did close it before the next month service started. A month later, the manager told me they don't refund credit regardless any situations, and said that I should have read the policy at their website. But if their representatives provided correct information to me, I wouldn't have closed my account by that time since I already paid. Also, I emailed them about this issue and provided the names of the representatives who gave me the wrong assisting and the time as well, but no response at all. Even though the $33 isn't some big money, I don't like the ways they handle things. I didn't know their policy, but I trusted their employees, and did what they telled me to do. So, the whole thing should be their fault. I think if they did things wrong and they had to take the responsibility, and cann't just say "Oh sorry", and then keep customers’ money. Cricket, fraud!

I am very upset, how managers at Cricket store treat you as a customer. My phone being give me problems, first I was told, the phones are problems and they no longer make them. I had to pay 50.00 for the same phone.I really need help. They gave me a new phone, its does work. Please help me. Cricket is getting over on people. I have to pay 50.00 for a new phone and pay insurance that I already have each month.The store on west florissant is very disrespectful place, they have a police lady that walks around like she owe the place. she have three phones on are side.When you walk into the store they are playing rap music and the young ladies are looking like they on the street corner and the boys look like they ready to fight.

FACTS: My bill was due 5-12-10. I pay 1 month in advance. Bill due 5-12-10 was for service 5-13-10 thru 6-12-10. I canceled my service 5-7-10. Almost a week before my autopayment takes place or is due. I was told by a represetative that I would not be charged for the next months bill since I canceled my month to month before the due date. The very next day (ON A SATURDAY) Cricket deducts the entire next months bill from my checking account. ($45.35) I contact them (1-800-MYCRICKET)and spoke with aother rep, who CONFIRMED my account was closed and offered an excuse that my bill can be taken out 1 week from my due date. I spend a lot of time on hold as she get the information I need to get a refund. She acknoledges my account as closed, and states I will be getting a refund if I give her my credit card information (since I canceled they have no record of it on file) for the credit, and fax a copy of proof to the number she provided within 24 hours. I gave my account info for the credit as well as faxed the required info within 1 hour of getting off the phone. As of today, I can not get a hold of anyone, nor have I seen the credit to my account. I am concerned they will bill me again as I can not find anyway to remove my account information from them on line to prevent any other billings. I am entitled to the full amount they stole from me after I closed my accound. Money someone took 1 week before their normal auto payment would take it. I have all documentation including voice recordings of the conversations with the last rep I spoke with.