I contacted DISH NETWORK on 3/16/09 to inquire about their packages and pricing. The rep who answered my call was possibly named Stella. She was very difficult to understand and hard to hear due to all the background noise(sounded like children laughing and playing) and I frequently had to ask her to repeat herself during our VERY LONG conversation. I very clearly told her from the beginning of the conversation that I WAS NOT ordering DISH NETWORK only inquiring about prices. She told me that I would need to give her my social security number and a credit card number. I told her there was no reason for her to need a social security number or credit card as I WAS NOT ordering just inquiring about pricing. After repeatedly insisting that I would have to give her this information so she could verify if I was even eligible for DISH NETWORK service she finally did give me base prices. Then I asked if I was eligible for any of the special pricing and promotions that were advertised on DISH NETWORK's web site. She told that I possibly was eligible for special pricing and promotions but that I would have to give her my social security number and a credit card number for her to verify my eligibility. I again argued that I did not want to give her this information and that there was no reason for her to need it since I was ONLY INQUIRING NOT ORDERING. She insisted that without my social security number and a credit card that she could not verify my eligibility for DISH NETWORK service let alone tell me what special pricing and promotions were available to me. LIKE A FOOL, I finally gave her my social security number and credit card and she did tell me that I was eligible for DISH NETWORK service and gave me the prices including the "return customer pricing and promotional pricing". The prices appeared to be reasonable but I told her I was not ready to order as I wanted to discuss the prices etc with my husband before I made the decision to order or not. She told me she understood but then the next thing I know she's trying to schedule the installation for the NEXT DAY!!! I again told her I was NOT ORDERING and that it would probably be sometime in April before I made a decision. She said that was fine but did give me a "Reservation number" that she said I would need if I did decide to order. She also had me set-up a password and gave me an 800 number (800-333-3479) to call if I decided to order the service. I expressed concerns to her that did not like having to give her all this information just to get prices and that I was concerned that I would be billed on my credit card for services that I had not ordered. She assured me that this would not happen and that nothing would be done unless I called to actually place an order. We ended our conversation.
The next afternoon, 3/17/09, I get a phone call from DISH NETWORK telling me that they had been here in the morning to do the installation and no one answered the door to which I responded that I did not order the service and had not scheduled any installation. I was told that I had ordered it and there was some kind of misunderstanding. DISH NETWORK came to my home to do an installation that I did not schedule for services that I did not order. On 3/16/09, their phone rep badgered me into giving her my social security number and credit card. Now I'm concerned that I will be billed for an installation and services that I did not order not to mention that I was stupid enough to give the phone rep my social security number and credit card. For all I know I have set my self up for identity theft!!!

March 13, 2009


CEO Charlie Ergen, Phone: 800-333-3474
Dish Network
P.O. BOX 7203
Pasadena, CA 91109-7303

Re: Defective Box 625 and unprofessional representatives and vulgarity, overcharging my account

These problems with Dish network are three fold: Phone: 800-333-3474
1. I have been contacting you since August of 2008 for overcharging my account,
2. Defective box 625 and
3. Incomprehensible and abusive representatives.

I don't owe you any monies ($150, $277 or $430 according to your statement) except for March 2009 which should be $68.00...You have been overcharging me since December 2008 and I would like an executive representative to contact me at 907-373-4609 concerning this matter. I have been on hold for nearly two hours going back and forth trying to speak to an educated and professional representative, but none exists.

It appears you have people that are running a scam on customers and I have contacted the FCC to report this problem. I have asked numerous of times for this ongoing problem (statement charges) to be straightening out and so far NOTHING has been done. I mailed your non-working box to you on 3/9/09 thru UPS with a tracking number of “1Z 72V 762 06 4219 4367” with a receipt. I suggest you confirm that number and remove any and all charges on my account including the above charges I do not owe.

Right now I am having problems with:
1. Recordings, which will not allow me to record two programs at the same time but yet YOU are charging me for "dual" recordings.
2. The recordings initiate itself (ever since the smart card was allocated), without my scheduling any programs.
3. The recordings are initiated by me (speaking in the past tense) it will not "stop recording" when pre-scheduled to STOP, or manually imposed to STOP
4. I called this morning and argued with "Charlotte Backer" in executive office, she's a total waste of good time.

She is so ignorantly, uneducated due to the fact that while I was on hold she answers the telephone with: "WHO IS THIS?" I was appalled by the way she announced herself representing your company, instead of presenting herself professionally. She and I argued but I requested that I speak with her superior and I left a message for him. "We will see if he returns my call."

I also spoke with a representative name Darrel who refused to identify himself with his ID number or last name and also a character name Dave ID: B6B is what he claims his ID was. It appears this character "Dave" sound 'highly intoxicated or drugged' on the telephone. He was screaming on the telephone and used profanity to me as well. Your company is a total mess and some of those employees should be 'fired' due to the fact they are not there to assist the customer or remedy any problems. Your representatives are there to ARGUE and use vulgarity.

I also spoke with a rep. from India in the so-called technology support dept. because I had trouble recording two programs. I explained the box would only allow me to record one program not two although I am being charged according to my statement, for 'DVR' recordings instead of 'basic programming. The supervisor in India stated, I could only watch one program when recording and I could not switch back and forth if I'm recording two programs. That is an absolute lie because since I had this "god forsaken service (dish network)" I was able to switch back and forth and watch either or recordings.

Lastly, These are the types of people you hire for your company, what a 'damn' shame that you are forced to hire the 'lowest' and dig at the bottom of the barrel for the dumbest.

Ms. Sha-Ron Durant
PO Box 231686
Anchorage, AK 99523

Signed up for Dish Network in November, by telephone, promised a free Home Theater System. Nothing mentioned about having to go on line within 30 days to receive supposed Voucher. No internet address given. I called them back because I did not receive a voucher in December and they told me to go to MyDishnowrebate.com and down load claim form and send 3 months paid dishnetwork bills to receive a voucher for the system. I did so, I called February 19, 2009 and they told me they never received the claim form, I am going do everything in my power to make sure DishNEtwork and INfinitydish.com go out of business for false advertisement. I'm stuck with a 2 year contract for nothing!

In April 0f 2008 I responded to an Internet ad. offering Satellite service for $19.95 per month. I realise for this I only get the basic service, so when I received a phone call from a Dish Network rep. I told him MY requirements which were BBC/America, FSC channel and the ESPN channels, I didn't care about anything else. I was given a quote of $39.95 per month, which after I asked him to confirm, accepted. I foolishly gave him my credit card number to cover a $1 initial charge and agreed to installation 3 days later. The ad. also said there would be free gifts etc. free installation up to 3 rooms (I have one TV) but I have NEVER been offered any of the free gifts.

When the first bill came I found the charge has been raised to $54.95 per month, plus they needed two months in advance which being on a very low fixed income caused considerable hardship to me.

I have sent numerous letters to Dish Network at Denver, (copies retained) have had a few phone calls from them where they insist the rep. made an error, and the last call was terminated when I declined a $10 reduction for 10 months because then the new price would be applied again.

Because of the frustrations they have caused I wrote to a local newspaper, the St. Petersburg Times. where they have an Action column which deal with unscrupulous complaints of this nature. I have written to them 3 times now but it appears even they are too hesitant about dealing with a company as large as Dish Network.

They should not be allowed to get away with it and if there is any group action taken against Dish, they do have my 100% support.

I reported on these unethical, scheming and ultimately illegal tactics on 11/17/2008 and am here again with an update.

Once the dish network people made it clear that they did not care if they practice ripoff tactics, and after finishing talking to Gilbert Lopez at corporate dish network offices in Colorado, I decided to try to protect myself and my paltry checking account.

The first thing I did once I was 'disconnected' from my conversation with Gilbert was to call my cu and cancel my debit card. So far, this has saved me from any unauthorized, stealing, ripoff withdrawals from my account. Thaaank you jeeezus!!

I have no idea how I can get out of the bogus contract the 'installers' in Mill Creek WA screwed me into. Gilbert sent me a copy of the 'contract' which was NOT a part of the original paperwork provided me by the Mill Creek, WA 'installers'. The 'copy' I received from Gilbert has my initials but I had no copy of the contract when the installation was 'executed'. He (Gilbert) simply added my initials to this 'contract' via electronic defacing. The 'installers' verbal assurances were nothing but a fart in the dust. Those guys should be extremely ashamed of themselves. Haven't we ALL had enough of the enron.

My only hope is that word travels well enough in 2009 to keep unsuspecting people like myself from being scammed into a bogus contract. Dish Network from what I see in the media is slowly 'passing away' Thaaank you jeeezus!! The bastards deserve to be refused by every major and not-so-major television network out there and I truly believe they will faaaaade away. The sooner the better.

DISH Network when you die I will piss on your grave.