Open account with Metro PCS and the very next day no service for the whole day, my wife in the hospital, me away 50 miles from home, couldn't run my business on that day, my costumers mad, law suite, lost thousands of dollars becase of them. I paid all the fees, but they did a mestake by computer. Talk with supervisor, she addmite the mistake, but nothing was done. I asked for the next step up supervisor, call her 3 times, left message, no response. Somebody need to pay for my lost and I'm ready to hire a lowyer. Just a night mare! Very bad experience!

I can receive NO CALLS AT ALL while inside my home using a Metro PCS phone and plan. I have unlimited everything, which is absurd because the phone only works OUTSIDE, and even then it drops at least once during a long call if not more. When I was out of state I had NO COVERAGE for eleven days. How this company manages to stay in business is quite simple: they prey on the needs of the low-income or poor credit customers who can't get a real phone without a deposit. It is horrifying.

I have been with metro pcs for two years and this is the frist time I have had to call customer service. I bought a new phone less than a month ago and have been unable to send text messages. After spending an hour on the phone and going to a local store my problem is still not fixed! Now I'm being told I have to go to a corprate headquater and see if they can fix it! Did I mention that I have insurance and the phone is less than a month old! Two weeks and still nothing! Metro PCS SUCKS!!

I purchased 2 phones from Metro PCS authorized dealer on 2/28/11.
There was a Rebate Promotion for $50 Visa Metro Card (Presidents Day Promotions). When I was about to fill out the rebate form today, it states purchase must be between March 1-March 31. Last time I checked Presidents Day is in February. The real kicker is when you click on the Terms & Condtion button, it states must be purchased between 2/1/11-2/28/11.

That is only one of the issues, other issues include:
1. Salesperson only put the insuarnce on 1 phone when I specifically asked her to place it on both.
2. Received a text shortly after making purchase that changes have been made my new balance is $188. ($45+$45+$4+$4=$98)

Then when I called the store where I purchased, they said don't worry about it, should be okay. What does that mean?? Am I supposed to just take this persons word for it. And when you call the 800#, once you do finally get through they have no answers either. They said I should go to the corporate store. When I called Corporate, nobody answer the phone.

Keep in mind I only had the phone for less then 24 hours and all these problems already.

Please do yourself a favor and stay away from METRO PCS. It os truley not worth the aggrevation.

Remember, when it sounds too good to be true, most likelly it is!

Nothing but problems the second month in a row trying to pay my Metro PCS bill using Express Pay by Bill Matrix. Customer Service Rep and her supervisor Alycia were obnoxious and condescending. System times out too quickly and locks you out. If you put it in once as a debit and your card needs to be processed as a credit you end up locked out for 24 hrs. because you attempted it too many times. Seems no matter what you do incorrect, such as miss inputting one field it comes back with a message to try again but counts as an attempt meaning that very, very soon you will be locked out for 24 hrs. unable to pay your bill unless you go in person to a Metro store and pay an additional $3 for the privilege. I am not slow and I am not old. Two months in a row they had me chasing down the information from the US to the Philippines as to why my card was not accepted and I was locked out. Finally this month talking to a customer service rep, then a supervisor from Bill Matrix proved an absolute waste of my time. Once again, headed down to a Metro PCS brick and morter to pay my bill because Bill Matrix has a crappy system! Metro PCS will lose me as a customer over this and I will post on Facebook to my 600 contacts all about my bad experience with Metro PCS and Bill Matrix. I don't really care who's fault it is. I want to talk to a live person when I need to (nearly impossible on both Metro PCS and Bill Matrix) and I want to pay my bill quickly without problems online and without any extra "convenience" fees. People don't use Bill Matrix and don't go Metro PCS unless they drop Bill Matrix and provide a way to pay your bill 1. without an additional convenience fee 2. without having to auto pay it 5 days before it's actually due. RIDICULOUS!