I find it very DISTURBING I have been with t-mobile 9 years and you have lost a customer. Due to slopping service, Your customer service department is UNORGANIZED and BARELY SPEAKS ENGLISH. They also LIE about service they say are being provided. I happen to have myself and 5 other people with t-mobile and have been for Years. We are leaving t-mobile as of April of 2011 Due to your sloppy business ethics. SO say goodbye t-mobile to $466.99 a month. Thats one less paycheck for one of your employees.

I have been with T-mobile for 10years and never had a problem until now. The T-mobile representative told me that when I add lines to my family plan that I would not be renewing my contract on the old lines. I decided to get new 2 lines and couple months later I decided to cancel my old lines and now T-mobile representative is telling me that all the lines' contract has been renewed so if I cancel the 2 old lines they would charge me $500 for cancelling the 2 old lines. T-mobile representatives should not be trusted because they tell you whatever you want and decide not to put it in their notes so next time you call due to the same problem it was never noted so it was never said. You are the one who had been scam by the T-mobile representatives. How can we know what they are writing in their computer when we are on the phone. T-mobile are liars and never to be trusted!!! They are FRAUD, LIAR and SCAM ARTIEST!!!

TO AFNI COLLECTION CENTER YOU HAVE MADE A HUGE MISTAKE BY SENDING ME A SETTLEMENT OFFER ON A T-MOBILE ACCOUNT THAT I NEVER EVEN HAD YOU NEED TO MAKE SURE THAT THIS PAPER IS CORRECT BECAUSE MY PHONE CARRIER IS WITH SOME ONE ELSE FOR 8 YEARS STRAIGHT NOW I DONT KNOW WHERE YOU GOT MY NAME AND ADDRESS BUT IM GOING TO LOOK MORE INTO THIS AND IF I FIND OUT YOUR SCAM I WILL FILE A LAW SUIT WITH AFNI COLLECTIONS ON THIS FOR IDENTITY THEFT. ACCOUNT NUMBER 449816459 YOU CAN CONTACT ME ANYTIME AT 830-491-1465 TO TAKE CARE OF THIS MATTER.

I purchased a T-Mobile G2 from the company website on 1-17-2011. When I recieved the phone, I realized right away there was something wrong with the slide out keyboard. So I called customer service and they informed me I needed to send the phone back in the same box I recieved it in. I had already ported my phone number to T-Mobile from my old phone company so they recommended I go to a T-Mobile retail store and get a new phone and once they received the defective phone back, I would receive the money I paid for the phone back. I got the phone for free online because of a promotion but in the store they wanted 200 dollars so I thought it was only fair I would get my 200 dollars back. So I went to a company store and they said they have never heard of somebody being able to just go to the store and get a new phone and that I would have to call customer service. The problem with T-Mobile customer service is all of the employees are foreign and while they do know the english language, they do not understand what you mean when you talk to them. I called customer service back and they said they just needed to clear something in the system and to go back to the T-Mobile store. So to save myself embarrassement, I went to another T-Mobile store and was told the same thing. To make a long story short, I have spent about three weeks and hours upon hours on the phone with customer service and I have never been able to get a replacement phone. Then my nightmare really began when they informed me they never received the defective handset. I gave them the UPS tracking number and someone from customer service filed a missing handset report for me and he promised me he would make the situation right for me. After waiting and waiting and spending so much time on the phone with them, I finally ended up porting my number back to my old phone company. I filed a complaint with the better business bureau and somebody from the so called office of the president called me back. I finally thought I was going to be able to resolve the matter but the guy I talked to was a cocky sob and pretty much told me to eat crap and die. So when the better business bureau asked me to respond back to their offer, I told them they never made me any kind of offer and I would like the case to be marked as unresolved and that T-Mobile was unwilling to compromise. T-Mobile responded back that the case needs to be closed and that they are unwilling to do anything unless I give them the tracking number that I already gave them. Stay away from this company. They also never gave me back the money I had to put down for my first month of service.

T-Mobile advertises that they offer call forwarding in their Prepaid service brochure. After signing up, you find out they don't offer call forwarding on prepaid/prepay service. False Advertising! I was told that having an incoming call go to voice mail is call forwarding. Are there no morals at T-Mobile?