T MOBILE SUCKS" SOON I RETURN A DAMAGE CELL PHONE THEY SAID THEY WILL REMOVE FEE OF 300 DOLLARS " WICH NEVER HAPPEN!! MY CALL TO TMOBILE NEVER BEEN REGISTER!! EVERY TIME YOU CALL " ALL!! THE CALLS ARE RECORED"" MY WAS THE EXCEPTION?? I GOT THE DATES AND TIMES AND THEY SAID I NEVER CALL !!! ALSO I GOT THE NAME OF THE PERSON WHO I SPEAK TO ... THEY DENIE ALL NOW IM IN COLLECTIONS" ...

I had been a T-Mobile customer for about three years when the service I =
received at my residence began to falter. I was told to do several =
things, including switching out Sims cards and getting different phones. =
Finally I asked for the tower to be checked in my area, and was told =
that indeed it needed repair, but it was not in T-Mobile's budget to fix =
it. I was told at that time that I could cancel my account with no =
early termination fees as it was "not my fault". When I called back to =
cancel my account, I verified that I would not be charged any fees.

Today I found out that I am being charged for two early termination =
fees. (I had added a new person to my line right about the time this =
started, unfortunately.) I spoke to customer service and to a =
supervisor and was told the best they could do was cut the fees in half. =
They told me that unless there was absolutely no service in my entire =
area, they could not waive the termination fee. They had no records of =
anyone telling me they would be waived. I had assumed it would be =
logged in my account.

I am unemployed and can simply not afford this. As a matter of fact I =
have been called by employers whom I missed due to my coverage and could =
not get a hold of again, so who knows how much more this has cost me. I =
do not understand what good a cellular service is if it only works a =
fraction of the time.

I have had three T-Mobile phones since 2003 and have never received satisfactory service. However, over the past six months, continual problems with not being able to make or receive calls as well as having calls that do connect dropped have made it impossible for me to communicate with prospective employers, friends, and family members.

Despite dozens of calls made to T-Mobile requesting assistance, your employees have refused to address these problems adequately. I want to be released from my contract at no charge and I want a refund for the past six months of unreliable and inadequate service.

At the end of June, I began having problems with my phone and contacted T-Mobile by e-mail (since I couldn’t make calls). At the time I wrote: “will not call or receive calls. Dialed calls are dropped before connecting, prompting a "retry" selection. Incoming calls go directly to voicemail. I was able to use a different phone of the same brand and model (Motorola V66) at the time that mine (541-928-0947 begin_of_the_skype_highlighting 541-928-0947 end_of_the_skype_highlighting) was not working. The first event was resolved by your Technical Support. He had me change my Network Setup to Manual and then the phone worked. I tried the same thing on Wednesday, with no results. Although the phone did say it was registered on T-Mobile, I still could not call. At 8 p.m., I looked at my phone and the T-Mobile logo was gone so I powered off/on and then was able to make calls.”

This type of event continued for weeks. I never knew when I would have service, or for how long. Some days, I couldn’t receive or make calls for hours at a time, and I have no idea how many important calls I missed. When I called customer support, sometimes I was told that T-Mobile was having network problems in my area and service would be restored. Usually they told me to power-cycle the phone and it would be fine. Finally, when I threatened to cancel service, a T-Mobile representative offered to replace my phones for free. Only then was I told that T-Mobile had upgraded its voicemail system and it was no longer compatible with the Motorola V66 I had purchased when I signed up for service a few months earlier. The representative said T-Mobile knew of many problems with this phone and the upgrade and suggested that replacing the phone would solve the problem. I wanted to know why no one had let me know this and offered to replace my phones weeks earlier, but never received a satisfactory answer.

I can’t begin to count the number of hours I spent on the phone with T-Mobile customer support and technical support. Each time I called, I had to repeat my problems to at least two different people, who asked the same questions, and tried the same things. The time I threatened to cancel, I was on the phone for over an hour repeating my problems over and over. One of the last times I called technical support, I was transferred and waited on hold for 45 minutes before hanging up.

Currently, I cannot receive calls from certain business numbers in two different cities. T-Mobile service personnel claim that their network is fine so it’s not their problem. The only recourse offered to me is to have the businesses call their providers. These are businesses that make and receive hundreds of calls every day without a problem. They are not concerned about my phone trouble. When I said I wanted to cancel my T-Mobile service, I was told there would be a $200 per line charge (and I have three lines). Even though I can’t receive calls and T-Mobile has offered no options for addressing the problem, the company refuses to waive the charges.

I brought up the numerous problems I’ve had with T-Mobile to illustrate the poor service history I have experienced. When the T-Mobile rep reviewed my records to see how many problems I’ve had in the past six month, he claimed he only saw two calls in his log—not the dozens I’ve made. One was the call in which I threatened to cancel service and was offered new phones. The other call was a billing question. He claimed that none of the technical support calls appeared in the log.

I have been looking for a job these past six months and it is vital that I have reliable service and be able to receive calls from everyone at all times. I don’t know how many opportunities I missed, and how much money T-Mobile has cost me. I know that I continued to pay for my service, even when it was totally unreliable and unusable for hours and days at a time. T-Mobile offered me some “bonus” minutes, which I couldn’t use because I didn’t have reliable service.

Despite the fact that I cannot receive calls, T-Mobile refuses to do anything to solve the problem--and will not even allow me to seek service from a reliable provider. Therefore, I am filing complaints with the Federal Communications Commission, the Oregon Attorney General’s Office of Consumer Fraud, the Better Business Bureau, and as many online complaint/advocacy groups that I can find. I insist I be released from my contract at no charge and I want a refund for the past six months of unreliable and inadequate service.

I signed up a few months ago for a flex account with T-mobile and decided today to cancel the non-contract account because i would not need a cell phone for the next few months. T-mobile charges bills a month ahead and i was billed for the time between the 29th of may and the 29th of june on the 25th of may. I called them on the 7th of June to cancel my account and was told that i would not get the pro-rated time between the 7th and the end of the month i already paid, talked to supervisor and was told the system would not allow any refund.

I was obviously upset of having my money being taken for a service i didn't need anymore . They canceled my line right away, which i didn't want since i was told i already paid and would work until the end of the month and since nothing could be done, might as well keep the line i already paid until the end of june.

Realizing the mistake i called right after and ask to re-activate the line and was told by an agent that he could do that but would be charge automatically for another month of service. Simply unbelievable, T-Mobile has basically put in place a system to maximize profits on people canceling lines, even on non contract ones .

I am married and have three kids and they have lost thousands of dollars from me in the long run over 25 dollars they could have refunded for a pro-rated date.

Like other complaints i've read, i could not use my cell phone at home unless i stood in a certain spot, I called and was told to take the battery out and put back in, , didnt work. Today my phone was turned off, , I called over a week ago and told them that someone had got into our bank account, , and that the payement i made would be returned. I offered to fax the info from the bank to prove to them that I was telling the truth. I was told then not to worry I would have my services until the 10th. When i called to find out why my phone was off because today is only the 4th, , I was told like others there was no notes on my account and unless i paid today i just would not have a phone. Even when i explained all over again about someone getting into our bank account and offered again to fax the info to them, they didnt care, , words were, , if you dont pay today then you just wont have a phone.. I admitt I said things I problaly should not have said but you would think they would have some understand that we were robbed from our bank account and would try to work with us. I had the phones turned off and no I will not be paying the disconnection fee..let them sue me...I would love to see what a judge would think about it.